9139 Transit Supervisor

Recruitment #CBT-9139-M00228



The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

Make sure that all your qualifying experience is indicated on the Employment Record section of the application

Make sure that your Driver License information is current on your application.

The purpose of this examination announcement is to establish an eligible list for this classification.


Under general supervision, the Transit Supervisor, as the first-line supervisor, supervises, directs, reviews, plans and evaluates the work of subordinate personnel engaged in a variety of transit service activities at the San Francisco Municipal Transportation Agency (SFMTA).


The essential functions of the class may vary depending on assignment and include the following: supervising the activities of transit personnel; ensuring that the department rules, policies and procedures are followed by subordinate personnel; maintaining transit services by coordinating schedule adjustment and operator activities with Transportation Management Center (TMC) and other transit supervisors; investigating service problems on assigned lines and at MUNI metro stations; taking corrective actions; ensuring proper coverage at subway stations; preparing and/or modifying transit service schedules; analyzing traffic and passenger data to identify schedule problems and reporting the information to appropriate personnel, using computer hardware and software in the performance of duties; instructing, advising and evaluating subordinate personnel in the field, classroom, or division on the safe, efficient operation of revenue and non-revenue equipment and operating rules, procedures and policies; identifying and recommending retraining needs; preparing different reports such as schedule adherence reports, accident /incident/ violation reports and instructional plans using computer applications; reviewing reports to ensure that the information is complete and accurate; coordinating and initiating responses by appropriate personnel and transit services; maintaining communications among field staff, responding to silent alarms and emergencies; dispatching police, medical units and/or support personnel; interacting with members of the public and other agency representatives on various matters; listening to customer complaints and taking appropriate courses of action; and directing traffic as needed; serving as Good-Will-Ambassador for the SFMTA; using different computer applications to prepare correspondence and reports, monitoring service and researching information; utilizing specialized computer applications such as Trapeze, DriveCam, NEXTBUS, TransitSafe, OrbCad, MAESTRO, Misrcosft Office Suite,as well as applicable electronic forms as assigned ; and performing related duties and responsibilities as assigned.


Nature of Work: requires incumbents to work rotating shifts, holidays, nights, and weekends; to work outdoors in all weather conditions; and to use computer applications; stand and/or sit for prolonged periods of time; and may require the performance of different physical activities such as lifting /operating/ transporting work-related materials and equipment weighing up to 50 pounds; pulling poles, manually setting track switches on surface streets and cranking switches in the subway, resetting retrievers to return disabled transit vehicles to service and assisting in the movement of disabled vehicles when required.



1. Five (5) years of full-time verifiable experience with a large public transit system performing duties equivalent to one or more of the following classifications with the San Francisco Municipal Transportation Agency (SFMTA): 9122 Transit Information Clerk, 9124 Senior Transit Information Clerk, 9126 Transit Traffic Checker, 9128 Senior Transit Traffic Checker, 9131 Station Agent, 9132 Transit Fare Inspector, 8121 Transit Fare Inspector Supervisor/Investigator or 9163 Transit Operator; AND


2. Ability to utilize software applications related to the work of the assigned unit (to be tested at the time of appointment and/or during the probationary period); AND


3. Possession of a valid, unrestricted, Class C Driver License.



1. Experience driving school buses, tour buses and small vans is not considered qualifying experience.


2. Some positions at SFMTA require obtaining and maintaining a valid Commercial Class B driver license with appropriate endorsements as required by the DMV and no restrictions that prohibit operation of a SFMTA public transit vehicle and Verification of Transit Training (VTT).


3. Some positions at Transit Services require obtaining and maintaining a valid Commercial Class B California driver license with appropriate endorsements as required by the DMV and no restrictions that prohibit operation of a SFMTA public transit vehicle within six (6) months of appointment.


4. Employees must maintain the requirements for the position during the course of employment.


5. Some positions may require possession of a valid DMV Medical Examiner’s Certificate as a condition of assignment to such position(s).



Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Experience reviewing employee attendance or assisting in preparing payroll.   
  • Experience managing and organizing driver schedules.  
  • Vehicle troubleshooting experience. 
  • Incident investigation experience.
  • Possession of Transit Safety and Security Program (TSSP) Certificate issued by the Transportation Safety Institute.
  • Supervisory experience in a multi-modal (trolley, articulated vehicle, railroad) mass transit agency, including holding employee conferences and line management.
  • Experience using Microsoft Office Suite to generate/prepare evaluation reports, incident reports or presentations. 
  • Experience making presentations or conveying information orally to groups of 25 or more individuals.  



City and County of San Francisco employment applications for this examination will be accepted through an on-line process only. Mailed, hand-delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


•           Click and select 9139 Transit Supervisor (CBT-9139-M001228)

•           Click on “Apply” and read and acknowledge the information

•           Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

•           Follow instructions given on the screen.


Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco. These computers do not allow access to e-mail, so you will need to have an e-mail account set up beforehand.


Applicants may be contacted by e-mail.  It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Unit.  If you have any questions regarding this recruitment or application process, please contact the exam analyst, Suzanne Wong at 415.701.5009 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Suzanne.Wong@sfmta.com.



Applicants may be required to submit verification of qualifying experience, education, and driver license at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.  


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.   

Supervisory Written Examination: (Weight: 50%)

Candidates will be administered a written multiple-choice examination that includes test items that relate to various supervisory practices and procedures (e.g., directing subordinates, delegating tasks to subordinates, providing customer service, demonstrating appropriate supervisory/leadership behavior, addressing and/or evaluating subordinate issues, behavior and performance, etc.) as well as reading comprehension items.


This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.


The score you achieve on this examination shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


Written Examination: (Weight: 50%)

Standardized Multiple-choice Examination: Candidates will be tested to determine their relative knowledge, skill and ability levels in job–related areas which may include but not be limited to: knowledge of transit lines, schedules and equipment; knowledge of traffic patterns and their impact on transit corridors; interpersonal ability; analytical ability; and knowledge of emergency procedures.


This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.


A passing score will be established for each examination.  Candidates must pass all examinations in order to be placed on the eligible list.


Only candidates who pass the Supervisory Written Examination will have their standardized multiple-choice written examination scored.


For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.



The certification rule used for the eligible list resulting from this selection process will be  Rule of the List.  The hiring department may conduct additional selection processes to make final hiring decisions.



A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.


The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Director of Transportation.


Medical Examination/Drug Testing:
Candidates who are being considered for appointment will be required to pass a medical examination. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment.

The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9139 Transit Supervisor is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for Safety-Sensitive
positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. A positive, adulterated, negative dilute or substituted test will result in a decision not to hire, and the applicant’s name will be removed from the list of eligibles for Safety-Sensitive positions. The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.

In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history. Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.


To find Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246


Reasonable Accommodation Request:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities 


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at 415-701-5009 or 415-701-5043 (TTY); or in writing to: SFMTA Human Resources, Merit Section, 1 South Van Ness, 6th Floor, San Francisco, CA 94103.  For further information, contact 415-701-5009.


Veteran’s Preference:

Information regarding requests for veteran’s preference can be found at:



Seniority Credit in Promotional Exams:



General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important employment information for the City and County of San Francisco can be obtained online at http://sfdhr.org/information-about-hiring-process, or hard copy at 1 South Van Ness Avenue, 4th Floor.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobapscloud.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 410.4.  Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Copies of Application Documents:

Applicants are encouraged to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam records and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. 

Employee Wellness Program:

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program.



Women, Minorities, and Persons with Disabilities are encouraged to apply

An Equal Opportunity Employer



Exam Type:  Combined Promotive & Entrance

Issued: October 15, 2019

Tom Maguire

Interim Director of Transportation

San Francisco Municipal Transportation Agency

Recruitment ID Number: CBT-9139-M00228

MTA/SW: 415.701.5009


Nature of work: requires incumbents to work rotating shifts, holidays, nights, and weekends; to work outdoors in all weather conditions; and to use computer applications; stand and/or sit for prolonged periods of time; and may require the performance of different physical activities such as lifting /transporting/operating work-related materials and equipment weighing up to 50 pounds; pulling poles, manually setting track switches on surface streets and cranking switches in the subway, resetting retrievers to return disabled transit vehicles to service and assisting in the movement of disabled vehicles when required.

Amended Date:    12/21/04; 05/25/2016; 06/08/2018; 09/26/2019 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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