9153 Transportation Controller

Recruitment #CBT-9153-M00250


The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

The purpose of this examination announcement is to establish an eligible list for this classification.

Under direction of the Transportation Operations Specialist, the Transportation Controller monitors bus, trolley, surface light rail and subway transit operations using console equipment and field devices which control, monitor, evaluate performance, provide public information, and related functions in the transportation network for the Transportation Management Center (TMC) and processes and synthesizes the integration of measurable traffic and transportation evaluation data (e.g. traffic volume, queue lengths, average delay, headway’s, weather, etc.) gathered from multiple data collections systems. This includes real-time system operations in fields such as train control, bus dispatching, parking enforcement, emergency response/management.

Essential functions include:

  1. Monitoring bus, trolley, surface light rail, and subway transit system operations using system devices and equipment to proactively assess information on operations activities and external conditions affecting operations; monitoring, controlling, tracking, reporting and dispatching personnel and vehicles as part of normal duties and responding to incidents or natural catastrophes/disasters; using logs and shift transfer procedures, following incident management, dispatching, contacting and reporting processes.
  2. Operating automated equipment systems in real time on computer workstations using complex software systems displayed on multiple monitors/systems; using tools such as Computer Aided Dispatch / Automated Vehicle Location (CAD/AVL), traffic signal control for bus rapid transit, control street level closed circuit TV cameras, posting messages to public information systems, coordinating with parking management systems, and the new digital radio system.
  3. Completes the investigative procedure in a consistent and timely manner following established departmental procedures.
  4. Communicating visual or graphic information from the TMC display wall; listening to and verbally interpreting multiple-information sources; verbally conveying all information clearly and succinctly in person, via telephone, radio, and through computer system applications.
  5. Analyzing operational information and understanding applications of road and service maps, video image displays, graphical text data, icons, and transportation modes and symbols in written/digital formats; comprehending visual or graphic information from display wall, matching video orientation with static images.
  6. Determining if real-time transportation data is abnormal, anomalous, or within applicable thresholds; making operational decisions, action plans, and making recommendations as necessary; coordinating with relevant personnel to resolve breakdowns, safety issues, disruptions, and computer failures.
  7. Coordinating with other partners in transportation management (law enforcement, fire protection, parking control, etc.) functions and responsibilities.
  8. Preparing reports and correspondence, including incident reports, notifications, research regarding incidents and complaints; maintaining reports and records to ensure compliance with all federal, state, local and departmental policies and procedures.
  9. Issuing violations consistent with both Rail and Bus Rule Book on safe operating procedures.
  10. Performing related duties and responsibilities as assigned.

Nature of work
Requires working in a confined and, at times, highly stressful environment; sitting for extended periods of time; constantly viewing display monitors; and working rotating shifts, weekends, and holidays. In addition, employees may be required to wear headsets.

Minimum Qualifications

  1. Successful completion of all modules of the class 9152 Transportation Controller Trainee Program; AND
  2. Possession of Automatic Train Control System (ATCS) certification

Note on Minimum Qualifications
Completion of equivalent training programs from other public transit agencies will be considered upon receipt of detailed training curriculum and may be accepted only if candidates can demonstrate the technical competency required to complete the SFMTA training program.

All applicants, including employees of the City and County of San Francisco, must submit verification (proof) of training and certification needed to qualify. This required verification must be submitted by the filing deadline (postmark not accepted).

Verification of completion of all modules of the 9152 Transportation Controller Trainee Program, and the Automatic Train Control System (ATCS) certification
All applicants, including SFMTA employees, must submit a copy of BOTH the Certificate of Completion of all modules of the 9152 Transportation Controller Trainee Program, AND the Automatic Train Control System (ATCS) certification.

Verification can be submitted by one of the following methods:

  • Attach to the online application in the “Other” tab; OR
  • Email as an attachment to Maggie.lau@sfmta.com; subject line “9153 Transportation Controller”

Failure to submit the verification of training and certification by the filing deadline (postmark NOT accepted) may result in disqualification of the application.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

City and County of San Francisco employment applications for this position will be accepted through an online process only. Visit www.jobapscloud.com/sf to register an account (if you have not already done so) and begin the application process.

  • Click and select 9153 Transportation Controller (CBT-9153-M00250)
  • Click “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions on the screen

In order to comply with social distancing guidelines due to COVID-19, staff is working remotely at this time. As a result, the Department of Human Resources (DHR) and SFMTA's Human Resources Offices are currently closed to the general public. We highly recommend applications be completed early. If you are having difficulty submitting your application online, please contact us at 415-646-2446 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Maggie.lau@sfmta.com.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Training and Experience Evaluation (Weight: 100%)
Candidates will be prompted to complete a Supplemental Questionnaire that must be submitted as part of the online employment application process. The Supplemental Questionnaire is designed to measure knowledge, skills and/or abilities in job-related areas. It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials are subject to verification.

The certification rule used for the eligible list resulting from this selection process will be the Rule of Three (3) Scores. The hiring department may conduct additional selection processes to make final hiring decisions.

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination will be twelve (12) months and may be extended with the approval of the Director of Transportation.

Medical Examination/Drug Testing
Candidates who are being considered for appointment may be required to pass a medical examination. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment.

The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9153 Transportation Controller is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. A positive, adulterated, negative dilute or substituted test will result in a decision not to hire, and the applicant’s name will be removed from the list of eligibles for Safety-Sensitive positions. The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.

In addition, each applicant who has worked for a Department of Transportation (DOT) – regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from their prior employers concerning his/her drug and alcohol test history. Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities .

Veteran’s Preference
Information regarding requests for veteran’s preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams

General Information Concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures
Important employment information for the San Francisco Municipal Transportation Agency can be obtained online http://www.sfdhr.org/index.aspx?page=20

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobapscloud.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/.

Copies of Application Documents
Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Employee Wellness Program
The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page https://www.sfmta.com/reports/employee-wellness-program. .


Exam Type: Combined Promotive and Entrance
Issued: April 19, 2021
Jeffrey Tumlin
Director of Transportation
San Francisco Municipal Transportation Agency
Recruitment ID Number: M00250
MTA/ML: 415-646-2446


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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