9234 Airport Security ID Technician

Recruitment #CBT-9234-901108



San Francisco International Airport (SFO) is a world-class, award-winning airport that serves more than 48 million guests each year.  SFO offers non-stop flights to 39 international cities on 33 international carriers.  The Bay Area's largest airport also connects non-stop with 77 U.S. cities on 14 domestic airlines.  In 2014, the Airport, an enterprise department of the City & County of San Francisco, accounted for $6.3 billion in business activity and supported nearly 36,400 direct jobs.


SFO's mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel.  SFO has embarked on the renovation of Terminal 1, the largest project in the Airport’s 10-year, $4.5 billion Capital Improvement Plan.  For more information about SFO, visit www.flysfo.com.


The current position is located at San Francisco International Airport.  The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.


Position Description

Under general supervision, performs a wide variety of specialized tasks in support of a federally regulated aviation security operations and programs; serves as the primary point of contact for employers and employees acquiring San Francisco International Airport (SFO) ID badges and keys; processes airport badge and security key requests including new issues, renewals and return of inactive ID badges and security keys; collects fees and fines; ensures compliance with Airport Security Program (ASP), local and federal regulations and Transportation Security Administration (TSA) directives and performs related duties as required.  


The essential function of the classification includes:

  • Professionally greets and assists customers and provides information regarding the identification program; explains TSA/FAA and Airport rules and regulations; interprets SFO policy and procedures; assists customers to complete appropriate forms for specified request; and resolves information and documentation discrepancies with customer.
  • Reviews and processes security badge applicants at (SFO) including reviewing their application for completeness, processing the application, entering the application data into the airport security badge computer software system, issuing the applicant a badge and filing the application while ensuring these processes are in compliance with the Transportation Security Administration (TSA) security directives and Code of Federal Regulation 1542 guidelines and the TSA approved Airport Security Program (ASP).
  • Fingerprint security badge applicants (airport employees, tenants, vendors and/or students) using sophisticated inkless equipment in strict compliance with system specification and in accordance with the SFO Security Program and transmits data to appropriate federal agencies in compliance with all applicable policies and procedures; enroll applicant’s biometric fingerprints for access control system.
  • Maintains Airport Identity Management System (AIDMS) database on Criminal History Record Clearances (CHRC) and Security Threat Assessments (STA) for airport employees, tenants and/or vendors; notifies employers on CHRC and STA clearances and responds to inquiries in-person, by email or by telephone.
  • Reviews and processes requests for security keys to ensure that requests are appropriate in accordance with TSA/FAA regulations and SFO policies and procedures and checks for accuracy and completeness; enters security key information into airport security computer system; resolves any key-related issues.
  • Schedules and monitors daily scheduled Computer Based Training (CBT) class sessions.
  • Calculates, collects and accurately tracks fees for identification badges, fingerprints, security keys and vehicle permits; determines that charges are authorized to tenant and/or vendor accounts; ensures that all fees collected are calculated correctly through monthly reconciliation.
  • Balances out cash drawers daily; counts fees received and balances against documentation on file; prepares cash transmittals to the Airport accounting office; keeps daily balance sheet of all revenue collected; when requested, sorts and reviews documentation for all financial transactions to ensure that records are complete in accordance with standard operating procedures.
  • Searches on-line databases and/or ID office files for information necessary to complete the processing of required documentation and to compile statistical and financial records of actions taken; maintains office files for required documentation in alpha or numeric sequence; codes forms and logs information into on-line database; files back-up documentation in accordance with record-keeping procedures.
  • Processes and types permit applications for registered and unregistered vehicles; issues airside vehicle permits.
  • Ensures all ID badges and security keys are return and airport security system is updated for terminated airport employees, tenants and vendors.
  • Assists in setting up new companies in the airport security database; prepares and maintains complex reports and records.
  • Operates various office machines including credit card machine to collect payments.
  • Assists in processing the results of TSA regulated badge and key audits. Ensuring all necessary corrections to badge and key records are made in AIDMS in a timely manner.
  • Performs other related duties as assigned.

Working Conditions: This position is a 5-day work week (Monday – Friday) that may require working overtime and weekends.  Emergency situations may require working outside of your normally scheduled hours.

Minimum Qualifications

1. High school diploma or equivalent; AND


2. Two (2) years of progressively responsible clerical experience working in a high volume office environment, including at least one (1) year of experience in a security licensing or credentialing office. Experience must have included preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, data entry and performing mathematical computations. Working as a sales clerk or restaurant help does not qualify.


Substitution:  A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to 6 months of experience.

Note: One year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hours work week).  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·        Select the 9234 Airport Security ID Technician job announcement (CBT-9234-901108)

·        Select “Apply” and read and acknowledge the information

·        Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·        Follow instructions on the screen 


Computer kiosks are located in the lobby of the Department of Human Resources, 1 South Van Ness, 4th Floor, San Francisco, CA 94103 or the Airport Commission Human Resources at 710 N. McDonnell Rd., 3rd Floor, San Francisco, CA  94128 for use by the public to apply for City jobs.  The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.   


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 


If you have any questions regarding this recruitment or application process, please contact the exam analyst, Terri Yee, by telephone at (650) 821-2003 or by email at terri.yee@flysfo.com.


Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
http://sfdhr.org/index.aspx?page=456. Failure to provide the required verification when requested may result in rejection of application and/or removal from eligibility for referral and appointment in this class.  Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Written Performance Examination: (Weight: 40%)

Candidates who meet the minimum qualifications will be invited to participate in a written performance examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: communication and human relations skills; knowledge of Airport Security Plan, Transportation Security Administration (TSA) and Federal Aviation Administration (FAA) rules and regulations, procedures and policies; knowledge of policies and procedures for processing and issuing Airport ID badges and security keys; organizational skills; written and oral communication skills; ability to accurately transpose and electronically transmit fingerprints; and knowledge of handling and accounting for varying amounts of money.  


 A passing score must be achieved on the Written Performance Examination in order to continue in the selection process. 

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. 


Training and Experience Evaluation: (Weight:  60%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. Candidates will be evaluated and scored based on the information provided in their job application, and supplemental questionnaire to determine their possession of the knowledge, skills, and abilities required for position 9234 Airport Security ID Technician. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process. 

Candidates will be placed on the eligible list in rank order according to their final score.  

The department may utilize additional selection procedures to make a final hiring decision.  

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.  


NOTE:  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.    


Certification Rule: The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  The hiring department may conduct additional selection processes to make final hiring decisions. 


Transportation Security Administration (TSA) Security Clearance:

Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.


Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director. 

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying.  If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights


Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at
http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.


Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned. 


Additional Information:

General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at http://www.sfdhr.org/index.aspx?page=20.


General Notes:

Address for sending any correspondence:  Attn: Class 9234 Airport Security ID Technician, San Francisco International Airport, Human Resources, P.O. Box 8097, San Francisco, CA  94128.


Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Issued:  November 2, 2015


Micki Callahan, Human Resources Director

Department of Human Resources

Announcement ID #:  CBT-9234-901108

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