0922 Manager I - Emergency Response Manager

Emergency Management

Recruitment #PBT-0922-073399


Minimum Qualifications has been amended for clarification on degree requirement. 3/20/2017

0922 Manager I

Emergency Response Manager


Under general administrative direction, this position manages the emergency response functions and activities of the Controller’s Office (CON). The Controller’s Office serves as the lead agency of the Finance & Administration Section (Finance Section) of the City and County of San Francisco’s emergency management structure. The Finance Section’s scope of authority and areas of responsibility include: Emergency Financial Policies and Procedures, Employee Compensation, Accounts Payable, Cost Recovery, Financial Systems Recovery, and training of the City’s financial and payroll staff. 


In addition, the Controller’s Office has a Departmental Operations Center (DOC) which will provide management, communication, coordination and support of the Finance Section’s Units (see areas of responsibility above) and help direct and coordinate the various City departments’ finance and payroll staff during an emergency/disaster. The DOC will also manage and support the Controller’s Office operational functions and staff during an emergency/disaster. This position will take a lead role in (1) ensuring that CON’s DOC is ready and all the appropriate policies and procedures are in place; (2) training CON staff on their DOC roles and responsibilities; and (3) conducting departmental DOC exercises.


The Emergency Response Manager is responsible for the completion and maintenance of the Controller’s Office Continuity of Operations Plan (COOP). The COOP includes CON’s Emergency Response and Recovery Plan (ERRP) which contains the department’s DOC Manual. This position will also be responsible for working with the DOC Manager and Finance Section Unit Leaders to develop and establish training for their areas of the COOP for the Controller’s Office staff. Furthermore, this position is responsible for developing and conducting citywide Finance and Administration DOC training for the City’s financial and payroll staff. 

Essential duties include but are not limited to: 

  • Interacts with Department Senior Management to assess needs, collects data to develop required policies and procedures; presents information and makes recommendations as requested.   
  • Ensures that the Controller’s Office staff receives Disaster Service Worker training, including NIMS and ICS training, as necessary; develop training materials as required; works with Controller’s HR to ensure that the department’s staff emergency contact information is updated, maintained and exercised on a regular schedule.
  • Completes and maintains COOP, ERRP, DOC Manual and other emergency documents, researches policies and requirements from different agencies to finalize procedures and make policy recommendations for the successful implementation of emergency plans. This includes documenting procedures on DOC activation, Disaster Financial Policies, Employee Compensation, Accounts Payable, Cost Recovery, Financial Systems Disaster Recovery, and other relevant areas.
  • Coordinates and assembles all plans, written documentation, forms and instructions; ensures updated materials. Assists in the development of a Disaster Training Plan and executes training related to the COOP for the Controller’s staff and other relevant training for City and County of San Francisco financial and payroll staffs. Develops and conducts other training, exercises and drills as required.
  • Updates and edits the Finance Section of the City’s Emergency Operations Plan. Works closely with the Logistics Section to close gaps, reduce duplication, and clarify roles for tracking and accounting for procurement and continuity processes.
  • Serves as the Controller’s Office Disaster Preparedness Coordinator (DPC) and acts as a liaison with the Department of Emergency Management, other City departments, and other partner agencies to coordinate citywide Emergency Planning efforts to ensure compliance.
  • Reviews and responds to the Department of Emergency Management’s requests.
  • Manages Department's Room/Floor Warden Program and building evacuation procedures.
  • Responds to inquires, completes reports and surveys, as requested and necessary.
  • Gathers and analyzes complex data and presents findings to a wide variety of audiences.
  • Works independently, using sound judgment and decision-making to reach milestones.
  • Leads and directs the work of subordinate personnel. 
  • Attends meetings and conducts presentations as required.
  • Handles pressure of shifting priorities and last minute projects in a fast-paced environment effectively and efficiently so that others are not negatively impacted.
  • Actively supports the Mission, Vision and Core Values of the Controller’s Office as listed on our web page at www.sfgov.org/controller.
  • Performs other duties as required.

Minimum Qualifications

  1. Possession of a Baccalaureate degree from an accredited college or university preferably in Public Policy, Public Administration, Business Administration, Emergency Management; AND
  2. Three (3) years of project management or program administration or related professional-level analytical experience, with two (2) of those years performing work in the areas of Disaster/Emergency Management.



  1. Possession of a Master's degree from an accredited college or university preferably in Public Policy, Public Administration, Business Administration, Emergency Management; AND
  2. Two (2) years of experience performing project management or program administration or related professional-level analytical experience in the areas of Disaster/Emergency Management.


1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40 hours work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Desirable Qualifications:     

  • One (1) year of Supervisory experience.
  • Public sector project management experience.
  • Possession of an advanced degree from an accredited college or university with major coursework in Public Policy, Public Administration, Business Administration, Emergency Management or closely related field.
  • Strong working knowledge of and skill with MS Office Suite, Microsoft Outlook and Microsoft SharePoint. 
  •  Strong training and presentation experience.
  • Strong knowledge of National Incident Management System (NIMS) and Federal Emergency Management Agency (FEMA).
  • Experience working in the Finance and Administration section of an Emergency Operations Center (EOC) and/or Department of Operations Center (DOC).

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Leslie Long by telephone at 415-554-5246 or by email at leslie.long@sfgov.org


Selection Procedures

Supervisory Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire: (Weight 20%)

Candidates will be required to complete a Supplemental Questionnaire at the time of application to be submitted during the online application process.   There are 2 questions.  The questionnaire was designed to measure the knowledge, skills and/or abilities in job-related areas which may include but not be limited to: Knowledge of Emergency Management and State and Federal Disaster Assistance programs; ability to develop trainings and presentations, and communicate effectively in writing. Candidates that pass the Supplemental Questionnaire will be invited to the Performance/Oral Exam.

Performance/Oral Exam: (Weight 40%)

The performance/oral exam has been designed to measure knowledge, skills and/or abilities in job-related areas which may include, but not be limited to: General knowledge of financial, accounting and/or auditing principals; Ability to multitask with high degree of flexibility; Ability to establish and maintain effective working relationships with all stakeholders; Ability to develop and deliver trainings and presentations; and ability to orally communicate clear directives and information. 

Only those candidates achieving a passing score on the STB, Supplemental Questionnaire, and the Performance/Oral exam will have their names placed on the resulting eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.



Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Exam Type: CPE
Issued: 3/15/2017

Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number:073399






All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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