0922 Manager I, Talent Acquisition & Recruitment Programs Manager
|Department||Airport - San Francisco International|
|Date Opened||3/15/2019 8:00:00 PM|
|Filing Deadline||3/29/2019 11:59:00 PM|
|Salary||$50.09 - $63.94/hour; $8,682.00 - $11,083.00/month; $104,182.00 - $132,990.00/year|
|Job Type||Permanent PBT|
This is a Position Based Test administered in accordance with Civil Service Rule 111A.
SFO is a world-class, award-winning airport that served more than 57 million guests in fiscal year 17/18. SFO offers non-stop flights to 50 international cities on 44 international carriers. The Bay Area's largest airport also connects non-stop with 85 U.S. cities on 12 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported nearly 43,000 direct jobs.
SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO is renovating Terminal 1: The Harvey B. Milk Terminal, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit www.flysfo.com. You can also watch this video about careers at SFO.
Under general direction, the Airport Recruiting Program Manager performs difficult and complex professional and technical personnel work in recruitment activities for the Airport which includes Airport recruitment branding, networking, marketing campaigns, and developing partnerships. The position is responsible for delivering all facets of recruiting success throughout the enterprise-based organization. This will be achieved through the development of local and national recruiting strategies, employing traditional sourcing tools and resources as well as developing new and creative recruiting ideas to bring best possible talent to the Airport.
The essential functions of this position include:
Manages the recruiting activities of identifying, assessing and engaging a diverse pool of potential qualified candidates through proactive networking, internal/external partnerships, on-line and in-person recruitment techniques and strategies.
Leads, develops, reviews and executes recruiting plans and advertisement at various posting avenues; determines sources of recruiting; devises and carries out a sound research strategy; makes presentations, screens and interviews applicants and makes hiring recommendations. Attends career fairs; gives presentations at colleges and increases college awareness of the Airport career opportunities.
Researches and recommends new sources for active and passive candidate recruiting. Builds networks to find qualified passive candidates. Tracks and identifies prospective candidates using a variety of channels. Posts openings in newspaper advertisements, with professional organizations, and in other position appropriate venues such as social and professional networking sites.
Works closely and collaboratively with the Hire/Exam team in developing job requirements, advertising at appropriate recruiting avenues, screening and referring candidates to the Hire/Exam team, coordinating in the recruitment process, providing guidance and facilitating the negotiation process through to its completion.
Develops, evaluates and manages the tools/mechanisms to measure and analyze recruiting results to assess effectiveness, including the effectiveness of partnerships, target schools/ universities, resources.
Supervises and mentors subordinate employees in developing and implementing recruiting strategies. Evaluates subordinate employees’ performance and is responsible for his/her career development.
Nature of Work
Builds applicant sources by researching and contacting community services, colleges, employment agencies, other recruiters, media, and internet sites; provides organization information, opportunities, and benefits; networks with recruiting leaders in the industry; attends community outreach events, local professional meetings.
Possession of a bachelor’s degree from an accredited college or university.
Four (4) years of professional human resource experience performing recruitment activities for a large organization.
License and Certification
Possession of a valid California driver’s license.
Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to the maximum of 2 years). One year of experience will be considered equivalent to thirty (30) semester or forty-five (45) quarter units of college coursework.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
- Two years of supervisory experience in a recruiting environment
- Five years of full-cycle recruiting experience in a public sector environment
- Experience with conducting high-level executive recruitments in a large organization
- Familiarity with LinkedIn Recruiter and ATS systems
- Strong computer skills, including experience working with Excel, Word, PowerPoint, an online applicant database, and a Human Resources Information System (HRIS)
- Technically knowledgeable in basic human resources functions within a government setting, specifically recruitment and testing within a civil service or merit system
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd floor, San Francisco, CA 94128.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vicky Lei, by telephone at 650-821-2022, or by email at email@example.com.
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
Supervisory Test Battery (Weight 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to:
- Problem Solving
- Decision Making
- Interpersonal skill
- Human Resources Management
- Team Building
- Conflict Management
For more information about this Supervisory Test (and a suggested reading list) please click here.
A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Supplemental Questionnaire Evaluation (Weight 60%)
Applicants who achieve a passing score on the Supervisory Test Battery will be sent a Supplemental Questionnaire designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include but not be limited to:
- Ability to analyze and evaluate information to establish effective recruitment plans and strategies
- Ability to deal courteously and effectively with personnel at all levels including Executive Management, supervisors, employees, consultants, external entities and the public, etc.
- Ability to comprehend and interpret federal, state and local laws, ordinances, regulations and guidelines such as City Charter provisions, Civil Service Commission Rules and employee organization agreements
- Ability to utilize various software programs including human resources information systems and other databases
- Knowledge of current techniques and resources used for recruitment strategies
- Knowledge of current recruitment resources and various platforms used to generate a strong, qualified, and diverse candidate pool
- Ability to effectively communicate, outreach and network with other organizations, the public and potential candidates
- Ability to manage, administer and coordinate a complex recruitment program
- Ability to coordinate and direct the work of subordinates and consultants/contractors
- Ability to analyze and report operational issues and recommend appropriate solutions
- Ability to write comprehensively and concisely as well as the ability to verbally communicate effectively
- Ability to analyze and interpret statistics to provide comprehensive and accurate statistical analysis reports
- Ability to prepare and administer contractual agreements
A passing score on both the Supervisory Test Battery and the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List.
Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please click here. Search that document by title or job code to see which departments use the classification.
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.
Seniority Credit in Promotional Exams
Information regarding seniority credit can be found here.
Information regarding requests for veteran’s preference can be found here.
Terms of the Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.
Exam Type: Combined Promotive & Entrance
Human Resources Director
Department of Human Resources
Recruitment ID #: 089904
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.
For more information about benefits, please click here.