0922 Manager I, Construction Outreach Manager

Recruitment #PBT-0922-092278


This announcement has been reissued to allow for additional recruitment.  Applicants who have applied under the terms of the announcement dated 9/16/19 need not reapply.  Applicants are encouraged to file immediately as this may close at anytime.


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

San Francisco Public Works is at the forefront of addressing the City’s challenges and embracing its opportunities. The diverse organization is the oldest municipal agency in San Francisco and also one of the most forward thinking.

The Construction Outreach Team Manager provides management-level oversight of the San Francisco Public Works’ construction outreach team and reports to the department’s Director of Policy and Communications. The team serves a critical role to ensure that residents, businesses and elected officials and their staffs have accurate and timely information on ongoing and upcoming construction projects in the right of way managed by Public Works. The manager must have overall knowledge of the ongoing and upcoming Public Works-managed construction projects; maintain strong working relationships with the Public Works construction management team and project contractors; and possess a broad understanding of constituent concerns as they pertain to individual projects.

Essential duties include, but are not limited to:

  1. Scopes the public affairs needs for individual projects, while keeping in mind the entire portfolio
  2. Develops and reviews public affairs budgets for the projects
  3. Serves as the chief liaison between project and construction managers and the outreach leads from other partner agencies and utilities
  4. Assigns specific projects to team members
  5. Trains and mentors team members
  6. Ensures team members have proper personal protective gear and necessary workplace equipment
  7. Analyzes and attempts to resolve problems before they are elevated to the department’s executive team
  8. Assists in developing policies to improve public outreach efforts; and troubleshoots constituent concerns
  9. Develops and/or oversees development of communications plans for complex construction projects
  10. Works with the Public Works communications director on media strategy and milestone event production, such as ground breakings and ribbon-cutting ceremonies
  11. Monitors contract specifications and recommends changes, when warranted
  12. Evaluates construction plans and protocol to ensure that safety remains the No. 1 priority
  13. Attends relevant pre-construction and project check-in meetings; organizes and attends relevant community meetings
  14. Ensures the team’s project reports, webpages and other public-facing communications platforms are kept current

Minimum Qualifications

  1. Possession of a baccalaureate degree from an accredited college or university in communication, journalism, broadcast media, or public relations; AND
  2. Four (4) years of verifiable professional-level experience in community engagement/outreach and communications involving construction projects impacting neighborhood community associations, residents, and businesses

    Substitution: Additional qualifying experience may be substituted for up to 2 years of the required education. One year (2,000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.


    One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

    Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.  

    The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

    • Exceptionally well organized, detail-oriented and strong on follow through.
    • Proven ability to handle multiple, complex projects concurrently and to work in a high-pressure environment.
    • Verbal and written fluency in English and Spanish, or in English and Cantonese and/or Mandarin.
    • Proven ability to build and maintain strong relationships with a variety of stakeholders, such as project teams, elected officials and their staffs, business and property owners, neighborhood groups, contractors and other organizations/agencies.
    • Experience in mentoring staff and/or peers.
    • Self-starter who is a team player.
    • Reliable and motivated to consistently perform at high levels.
    • Willingness to take on challenges and identify potential solutions to solve problems.
    • Professional experience in developing and managing budgets.
    • Working knowledge of San Francisco government, politics and community interests.
    • Understanding of the impacts that local government has on the City’s quality of life.
    • Experience in developing and implementing public outreach plans.
    • Working knowledge of excavation code in San Francisco.
    • Understanding of construction contract specification process and enforcement.
    • Experience working with media, including responding to inquiries and developing story ideas.

    How To Apply

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

    • Select the desired job announcement
    • Select “Apply” and read and acknowledge the information
    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    • Follow instructions on the screen

    Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

    If you have any questions regarding this recruitment or application process, please contact the exam analyst, Angie Ignao, at (415) 554-6107, or via email to: angie.ignao@sfdpw.org

    Applicants may be required to submit verification of the qualifying experience and education, at any point in the application, examination or departmental selection process.  Resumes will not be accepted in lieu of verification of qualifying experience and education. When requested, applicants who possess a degree that is from a foreign and/or non-accredited college or university may be required to provide an equivalency certification of the degree. Failure to submit the required verification, when requested, may result in disqualification or ineligibility for employment. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

    Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

    Selection Procedures

    Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
    Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

    Supervisory Test Battery: (Weight: 40%)
    Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

    A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

    This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

    Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

    Written Examination: (Weight: 60%) 

    Candidates achieving a passing score on the Supervisory Test Battery will be invited to participate in the written examination to assess a candidate’s knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of the methods and procedures used for developing, organizing, overseeing and evaluating public information initiatives for construction in the public right of way; knowledge of budget development in public affairs relating to construction; knowledge of contract specifications as it applies to public affairs needs, and written communication ability.

    Note: Candidates must achieve a passing score on the Supervisory Test Battery and Written examination in order to be ranked on the eligible list.

    Certification Rule
    The certification rule for the ranked eligible lists resulting from this examination will be Rule of List. The department may administer additional position-specific selection procedures to make final hiring decisions.

    Eligible List/Score Report
    A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

    The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.

    Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246

    Conviction History

    As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



    Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

    Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference  

    Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

    Terms of Announcement:
    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.  

    The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.  

    General Information concerning City and County of San Francisco Employment Policies and Procedures:
    Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.  

    Copies of Application Documents:
    Applicants should keep copies of all documents submitted, as these will not be returned.  

    Right to Work:
    All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

    Exam Type: Combined Promotive and Entrance
    Issued: September 16, 2019
    Amended: September 23, 2019 to amend the minimum qualifications
    Reissued: October 11, 2019 to accept additional applicants

    Micki Callahan, Human Resources Director
    Department of Human Resources
    Recruitment ID: PBT-0922-092278
    MCCP 90-100
    GSA - AI (415) 554-6107    


    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.


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