0923 Manager II - Office On The Aging (OOA)

Recruitment #PBT-0923-068161



This announcement has been amended and reissued to reflect changes in the Selection Procedures.  Applicants who already applied under Recruitment PBT-0923-068161 during the filing period June 7, 2016 thru June 21, 2016 need not reapply and will be included in the applicant pool.

This is a Position-Based Test administered in accordance with Civil Service Rule 111A.

The current position is located at the Department on Adult and Aging Services (DAAS) Division of the San Francisco Human Services Agency. The eligible list resulting from this examination may be utilized for future positions in this class.

The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

Position Description
Under the general direction of the Deputy Director of the Department of Aging and Adult Services (DAAS), the Manager of Office on the Aging assumes responsibility for coordinating and implementing program planning; defining organizational structure, staffing requirements, resource allocation and identification of future resources needs for the following: the Office on the Aging, and SF Connected Program; and any other programs as assigned by the Deputy Director of DAAS.

The essential functions of this position may include but are not limited to:

1. Interfacing with executive management in the Department of Aging and Adult Services and the Human Services Agency (DAAS/HSA) and other various managerial levels of city and county government and outside agencies.

2. Serving as a representative for DAAS in meetings involving administrative systems, policies and/or procedures.

3. Managing all the programs funded by California Department on Aging, and coordinated with other HSA offices (Planning, Budget, Fiscal and Contracts) and all the related activities including Needs Assessment, Area Plan and Area Plan update, Area Plan budgets, reports to the State, Request for Proposals and program monitoring.

4. Coordinates the overall planning and development of policies and programs; reviews and analyzes legislation and governmental guidelines as they relate to program policies and plans.

5. Consults with organizations working with the OOA programs; assists in the development and improvement of community relations with governmental agencies; conducts surveys and analyzes results; seeks the assistance and advice developing and planning projects.

Minimum Qualifications

1. Possession of a bachelors’ degree from an accredited college or university in Social Work (MSW), management, or closely related field; AND

2. Five (5) years of verifiable professional experience managing programs in a public or private social service agency or organization serving older adults, and adults with disabilities. Experience MUST include two (2) years supervising staff.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

1. Knowledge of principles of supervision and management practices, training, and performance
evaluation; and knowledge of current and complex principles and practices of program development and
administration; policies, procedures, and terminology.

2. Comprehensive knowledge and pertinent understanding of local, state, and federal policies, procedures,
laws, codes, and regulations and the ability to interpret and apply them.

3. Ability to supervise multi-disciplinary staff.

4. Work in city and county governments, public agencies, and private non-profit health care and social
service organizations.

6. Excellent writing and presentation skills.

7. Experience working with individuals from diverse ethnic and socio-economic backgrounds.

8. Experience in developing, implementing, facilitating and coordinating programs and services.

9. Possession of MSW in Social Work or MS in management or closely related field.

Applicants must meet the Minimum Qualification requirements at the time of filing

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

• Select the desired job announcement (PBT-0923-068161)
• Select “Apply” and read and acknowledge the information
• Click on "I am a New User" if you have not previously registered, or “I have Registered
• Follow instructions given on the screen

Computer kiosks are located in the lobby of the Department of Human Resources, One South Van Ness Avenue, 4th Floor, San Francisco, for use by the public. The hours of operation are from 8:00 a.m. to 5:00 p.m. Monday through Friday.

You can also watch this video for further assistance with our online application system:


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Incomplete applications and applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. A resumes does not substitute a completed application. City and County of San Francisco official applications MUST be completed.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a complete City and County of San Francisco application.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis at 415.557.5241 or mail at: hsaexams@sfgov.org or Carmen.Lewis@sfgov.org

Verification (proof) of Education
Applicants may be required to provide a copy of diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. For more information, please visit: http://sfdhr.org/index.aspx?page=456

Applicants who have obtained education form a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credential Evaluation Service (NACES) approved agency. A list of approved agencies can be found at: http://www.naces.org

Verification (proof) of Experience
Applicants may be required to provide written verification (proof) of qualifying work experience at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. Verification of qualifying experience must be signed by the employer’s authorized representative on the employer's business letterhead, and specify the name of the applicant, dates of employment, job title(s), dates of service and duties performed.

City and County of San Francisco employees do not need to submit verification of their City employment, but must submit verification of outside experience. City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants meeting the minimum qualifications are not guaranteed advancement through all of the steps in the selection process. 

Selection Plan

Candidates must achieve a passing score on each of the selection components described below in order to move forward in the selection process.

Supervisory Test Battery 40%

Supplemental Questionnaire Evaluation 60%

Selection Procedures

Supervisory Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation (60%)
Applicants will be prompted to complete the Supplemental Questionnaire as part of the online employment application. The purpose of the Supplemental Questionnaire is to collect information regarding the applicant’s education and/or experience as it relates to the minimum qualifications. All applicants must complete the Supplemental Questionnaire Evaluation in order to continue in the selection process. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

All relevant experience must be listed in the City employment application and in the training and experience evaluation questionnaire to be reviewed in the rating process.

Failure to submit the supplemental application with the employment application may result in disqualification of the application.

Candidate scores from the Training and Experience Evaluation will be used to determine your final score and rank on the eligible list.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Department Selection Procedure
The Human Services Agency may administer additional position-specific selection procedures to make final hiring decisions for position(s) in class 0923 OOA Director. Candidates’ scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Certification Rule
The certification rule used for the eligible list resulting from this selection procedure will be The Rule of Ten Scores.

Eligible List
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Information can be found at: http://www.sfdhr.org/index.aspx?page=20#eligiblelists

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit: http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.

Terms of Announcement
Position Based Tests are administered in accordance with Civil Service Rule 111A. General information concerning City and County of San Francisco employment policies and procedures may be found in the pamphlet entitled “Important Employment Information for Position Based Testing”. This information is part of the terms of this announcement. The pamphlet is available at the Department of Human Resources Information Center, 1 South Van Ness Avenue, 4 th Floor, San Francisco, CA 94103 or on-line at: http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules, or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents
Information can be found at: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination must contact the Personnel Analyst at (415) 557-5241 or, if hearing impaired at (415) 775-9484 (TDD).  Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors
May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information
Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement
Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference
Information can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: PBT-Combined, Promotive, Entrance-CPE
Amended and Reissued: June 24, 2016

Issued: June 6, 2016
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-068161
HSA/CKL /415.557.5241


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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