0923 Manager II, Operations Manager, IDC/BDC

Recruitment #PBT-0923-088223

Introduction

Amended to extend filing deadline
Announcement has been updated to reflect a change in the minimum qualifications on 3/18/19

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

The General Services Agency, San Francisco Public Works is seeking two Operations Manager for the Building Design and Construction and Infrastructure Design and Construction divisions.

The Building Design and Construction (BDC) division is a full-service Professional Architectural office that provides architectural services to City agencies in San Francisco. These projects have included full-service design and construction for the fire houses, libraries, recreation buildings, parks, public safety buildings and health services buildings, to name a few.

The Infrastructure Design and Construction (IDC) division’s mission is to provide outstanding engineering and construction management services to the community of San Francisco through planning, design, project management and construction management; to produce projects that are sustainable, highly functional, within budget and meeting the schedule.

Position Description:
Under general direction, these Operations Managers will report to their Deputy Director and oversee administrative staff to ensure all processes operate efficiently and effectively, and implement administrative, budget and finance, and project forecasting standards for multiple bureaus with their respective divisions.

Essential duties include, but is not limited to:

1. Supervise subordinate personnel by planning, assigning, monitoring and evaluating work; development of subordinates through training and disciplinary processes

2. Lead human resource functions related to recruitment, staff development, and training. Manage, establish and monitor a training program and budget

3. Develops policy and recommends implementation procedures

4. Improve the operational systems, processes and policies in support of the Department’s Strategic Goals

5. Manage and increase the effectiveness and efficiency of the Division’s support services and finance

6. Assist staff in the development of budgets and schedules to make sure they aligned with internal division managers’ expectations. Develops budget controls for multiple bureaus to increase efficiency and meet deadlines. Provides revenue projections for annual bureau budget

7. Managing materials and supplies procurement, equipment procurement, position management accounts payable and receivables, and personnel requisitions regarding capital programs and operating budgets

8. Increase the utilization of EPM to improve performance of capital projects and compliance with Public Works requirements, such as the QA/QC program, partnering and change order management

9. Lead efforts and assist staff in effective project contracting for professional services

10. Manage interdepartmental work orders needed to support the various divisions

Minimum Qualifications

1. Possession of a Bachelor’s degree from an accredited college or university; AND

2. Three (3) years of professional experience in local, state or federal government in the areas of finance, budget, contract administration, or management/administrative policy; AND

3. Possession of a valid driver’s license

SUBSTITUTION
Additional verifiable professional experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years. One (1) year of experience will be considered equivalent to thirty (30) semester or forty-five (45) quarter units.

Note: 2000 hours of qualifying experience equals one year of work experience.

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Proven track record in managing administrative operations in another organization of similar size and complexity

• Ability to lead a team that supports the Division’s operations

• Strong organizational skills

• Comfortable dealing with ambiguity in a fast-paced environment with changes in goals, priorities, and activities

• Confidence when working with and alongside other senior managers

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

HOW TO APPLY:

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to begin the application process by registering an account. 

•Click and select the 0923 Manager II- Operations Manager

•Click on “Apply” and read and acknowledge the information

•Click on “I am a New User”

•Follow instructions given on the screen

Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file on-line applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Angie Ignao, at (415) 554-6107, or via email to: angie.ignao@sfdpw.org.

VERIFICATION OF EDUCATION AND/OR EXPERIENCE:

Applicants may be required to submit verification of the qualifying education and experience, at any point during the recruitment and selection process. Resumes will not be accepted in lieu of verification of qualifying education and experience. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Failure to submit the required verification of education and experience, when requested, may result in disqualification or ineligibility for employment.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Supplemental Questionnaire (Qualifying):
Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and/or licensure, consistent with the information provided on their application. The supplemental questionnaire will be used to evaluate whether applicants meet the minimum qualifications for this position. Applicants must also complete the official application. The information in the supplemental questionnaire will not be scored and is collected for informational purposes.

Supervisory Test Battery (Weight 50%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication and Conflict Management. For more information about this Supervisory Test (and a suggested reading), please visit: http://sfdhr.org/index.aspx?page=325.

Please note: this examination is only held in San Francisco. A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and “banked” for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation: (Weight 50%)
Candidates who pass the Supervisory Test Battery examination will be sent a supplemental questionnaire to complete and return. The supplemental questionnaire has been designed to measure knowledge, skills and/or abilities in job-related areas which may include, but not be limited to: knowledge of management and administrative techniques applicable to procurement of materials and supplies, capital budget and project schedules and deadlines, budget development and administration, personnel administration, management ability; analytical ability, problem solving ability, human relations ability, oral and written communications skill. The supplemental questionnaire will be rated and scored. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process.

Note: Candidates must achieve a passing score on both the Supervisory Test Battery Examination and Supplemental Questionnaire in order to be ranked on the eligible list.

CERTIFICATION RULE: The certification rule for the ranked eligible lists resulting from this examination will be Rule of List. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List: http://www.sfdhr.org/index.aspx?page=20#eligiblelists
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Combined Promotive and Entrance
Issued: March 1, 2019; Amended: March 1, 2019
Amended: March 14, 2019 to extend filing deadline
Amended: March 18, 2019 to reflect a change in the minimum qualifications

Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment Number: PBT-0923-088223
MCCP: 90-097 (IDC) / 90-098 (BDC)
GSA/AI 554-6107

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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