0923 Manager II

Reentry Division Director

Recruitment #PBT-0923-103282


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.


The Department: The San Francisco Adult Probation Department is an integral partner in the City’s criminal justice system and contributes to public safety through its court services, supervision and treatment referral functions. The San Francisco Adult Probation Department supervises clients on court-ordered supervision, diversion programs and post release community supervision (PRCS). The Department’s mission of protecting the community, serving justice and changing lives is achieved through the implementation of evidence based practices; these are practices rooted in science, proven to be effective in reducing recidivism and improving public safety. The Adult Probation Department embraces the values of community protection, respect and personal wellness, opportunities for offender rehabilitation and victim restoration, teamwork, accountability, diversity, and integrity.


Overview of the Reentry Division: The Reentry Division of the San Francisco Adult Probation Department directs Citywide collaborative efforts to promote research, policy, operational practices, and supportive services to effectively implement Public Safety Realignment, coordinate reentry services for returning adults, and engage diverse stakeholders in Citywide planning. The Reentry Division is responsible for ensuring that Public Safety Realignment services are implemented effectively in partnership with all affected departments, organizations, and communities. The Reentry Division staffs the City & County’s Reentry Council, as well as the Community Corrections Partnership and its Executive Committee. The Reentry Division is responsible for coordinating the Department and Citywide efforts to reduce recidivism through the utilization of evidence-based practices and implementation of partnerships across departments, organizations, and communities.

The Reentry Division is responsible for infusing evidence-based practices throughout the realignment and reentry services provided by the Adult Probation Department and other City and community-based partners. Principles of evidence-based probation practices include the principles of risk, need, responsibility, dosage, and treatment. Through establishment of performance outcomes, and ongoing measurement of relevant practices and processes, outcomes for individuals, families, and communities improve. Outcomes desired include reduction in re-arrest and recidivism for people on probation and post-release community supervision, increase in successful completions of supervision, increase in connection to and engagement in individualized services and treatment, increase in victim restitution, and reduction in harm to impacted families and communities. Guiding principles in the delivery of reentry and realignment services include a commitment to address structural inequalities, ensure continuity of care, cultural and linguistic competency, individualized assessments, justice reinvestment, ongoing accountability, and public safety and welfare.

Position Description: Under direction of the Chief Adult Probation Officer, the Reentry Division Director manages the programs, operational activities and projects of the Reentry Division of the San Francisco Adult Probation Department. The Reentry Division Director directs collaborative efforts to promote policy, operational practices, and supportive services to effectively implement Public Safety Realignment, coordinate reentry services for returning adults, and engage diverse stakeholders in Citywide planning. The Reentry Division Director is responsible for ensuring that Public Safety Realignment services are implemented effectively in partnership with all affected departments, organizations, and communities. The Reentry Division Director manages the lead staff for the City & County’s Reentry Council, as well as the Community Corrections Partnership and its Executive Committee. The Reentry Division Director oversees the team of the Reentry Division.

Examples of Duties:

· Manages programs, operational activities, and projects of Reentry Division.

· Supervises, trains and evaluates the activities of personnel, and coordinates and monitors the work of consultants and contractors working for the department.

· Works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the Reentry Division or other aspects of the Department’s operations.

· Monitors the work of and coaches subordinates to improve performance.

· Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures of the Reentry Division or related operations within the Adult Probation Department.

· Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives of the Reentry Division.

· Coordinates budget preparation, monitors expenditures and financial reporting for Reentry Division; prepares reports, memoranda, and correspondence; and maintains statistical records.

· Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.

· Assists in developing and implementing operational policies to ensure the efficient operation of Reentry Division.

· May represent the Department or Division to the Mayor's Office, Board of Supervisors, Controller's Office, other City officials, outside agencies or the general public.

· Provides high level recommendations to Chief Adult Probationer Officer that has significant impact on the functions and operations of the Adult Probation Department, partner agencies, and community based organizations providing reentry and realignment services throughout the City & County.

· Performs related duties as assigned.

Minimum Qualifications

  1. Possession of a baccalaureate degree from an accredited college or university AND
  2. Three (3) years full-time equivalent experience performing professional level work in Reentry Services.

Desirable Qualifications:

The following stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.


  1. Two (2) years of supervisory experience.
  2. Master’s degree in Social Services, Public Administration, Business Administration, or a closely related field.
  3. Five (5) years of public sector experience in the provision of reentry related services for criminal justice involved individuals.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement  PBT-0923-103282
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Joron Coleman, by telephone at (415) 734-3015, or by email at joron.coleman@sfgov.org


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Supervisory Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


Supplemental Questionnaire Evaluation (Weight: 60%) 
Applicants who achieve a passing score on the Supervisory Test Battery will be sent a Supplemental Questionnaire designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include, but not be limited to:

· Knowledge and ability to effectively implement partnerships with all departments, organizations, and communities.

· Knowledge and ability to manage programs, operational activities and projects.

· Ability to clearly communicate written and oral instructions.

· Ability to direct collaborative efforts to promote policy, operational practices, and supportive services.

A passing score on both the Supervisory Test Battery and the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.


The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams:  

Information regarding seniority credit can be found at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: CPE
Issued:  January 17, 2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-103282


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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