0923 Manager II

Financial Justice Project Director

Recruitment #PBT-0923-110024


In line with the Official Public Health Order to slow the spread of COVID-19, the City’s Department of Human Resources office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the public. If you have any questions, please email the Senior Human Resources Analyst listed on this announcement.


This is a Position-Based Test (PBT) conducted following Civil Service Rule 111A.



The position is located at the San Francisco Office of the Treasurer & Tax Collector.



The Office of the Treasurer & Tax Collector serves as the banker, tax collector, collection agent, and investment officer for San Francisco's government, the only combined City and County in the State of California. The Treasurer, an elective office created by the City Charter in 1850, supervises a department of ten sections that collect over $12 billion annually.

The City Treasurer established the Financial Justice Project and the Office of Financial Empowerment and plays an active role in supporting all San Franciscans and demonstrate what’s possible to cities across the United States.



In 2016, the San Francisco Office of the Treasurer & Tax Collector became the first government body in the nation to launch a Citywide Financial Justice Project ("FJP") to assess and reform how fines and fees impact our City's low-income residents and people of color. Through the Financial Justice Project, the Treasurer's Office convenes critical City, County, and community stakeholders to examine existing fine and fee structures and advances reforms that work for San Franciscans, the City, and our community.

Fines, fees, and financial penalties can trap low-income residents in a maze of poverty and punishment and prevent people from succeeding.  FJP works with community groups, city and county departments, and the courts to advance reforms that work better for people and the government. Working with our partners, we have eliminated or adjusted dozens of fees and fines to lift a financial burden off struggling residents.

Accomplishments to date

  • Waived and eliminated $33M criminal justice fees and fines.
  • Eliminated fees charged to people exiting the criminal justice system statewide.
  • Eliminated $1.5M in library fines.
  • Cleared 88K driver's license holds.
  • Reduced boot removal fees by 80% for low-income people.
  • Made phone calls from county jails free and reduced mark-ups added by the jail store's supplier.
  • Launched the ability to pay related to transit parking citations, including installment plans and community service options.
  • Provided access to essential services like transportation and resolved quality of life citations for people experiencing homelessness.
  • Launched "Museums of All," a program that provides free entry to museums for families receiving public benefits.
  • Passed statewide legislation that removed CA's punitive child support policies that take resources away from low-income children.


The essential duties of the Financial Justice Project Director position include but are not limited to the following:

  • Manage, oversee, and provide direction and guidance to the section to ensure that the overall goals are met. 
  • Develop section goals and policy objectives, and provide strategic planning.
  • Determine the advocacy and legislative work necessary to move key initiatives forward. 
  • Manage and oversee the section’s operational activities, including budgeting, contracting, and financial management.  
  • Develop hiring plans and staffing strategies.
  • Collaborate and engage with other City departments, community stakeholders, and national experts to identify, craft, and implement potential solutions.
  • Manage the development of communications and outreach strategies. 
  • Promote San Francisco’s financial justice work at the state and national level.  Oversee the formulation of local, state, and national public policy for financial justice programs and initiatives. 
  • Represent the San Francisco Financial Justice Project at conferences, meetings, workshops, and other public outreach events.
  • Manage the fundraising efforts necessary for the section’s goals and projects. 
  • Performs other duties as related. 

Minimum Qualifications

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills, and/or license which may be required for employment in the class.


1. Possession of a Bachelor’s Degree from an accredited university or college; AND


2. Five (5) years of experience in developing and/or implementing policy, advocacy, social responsibility and/or community/economic development; OR


3. Masters’ Degree in Public Policy, Public Administration, Social Sciences, or other related fields, AND


4. Four (4) years of experience in developing and/or implementing policy, advocacy, social responsibility, and/or community/economic development.


Substitution for Education:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years.) One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units.



The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Professional experience with successfully implementing policy in the area of financial justice and advocacy work at the state and national level;
  • Demonstrated successful track record in policy writing for financial justice work;
  • Experience with outreach, engagement, presentation, and public speaking events for diverse populations. 


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.


Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.


Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

The Minimum Qualification guidelines for management classifications can be referenced here. Please note, additional qualifications (i.e., desirable qualifications) may apply to a particular position and will be stated on the exam/job announcement.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

§  Select the desired job announcement

§  Select “Apply” and read and acknowledge the information

§  Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

§  Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Nina Galdamez, by telephone at (415) 554-5639or by email at nina.galdamez@sfgov.org

Selection Plan

Supplemental Questionnaire Evaluation - (40%)

Supervisory Test Battery - (40%)

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience, and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation (Weight: 60%):

Candidates who meet the Minimum Qualifications will have their responses to the Supplemental Questionnaire scored as part of their overall score which will determine their relative knowledge, ability and skill level in one or more of the following job related areas as appropriate. (Business Plan Implementation, Partnership Management, Project Management)

Business Plan Implementation: Skilled in strategic implementation of business plans with a focus on prioritizing both big picture and micro goals. 


Partnership Management: Ability to build and maintain effective partnerships with government partners, community-based organizations, funders, legislators, and consultants to strategize and meet project needs and goals.


Project Management:  Ability to evaluate, prioritize, and balance financial justice projects with the City, community, and national stakeholders and policymakers.  

Supervisory Test Battery (Weight: 40%):

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325.


A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.


This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.


Scores attained on the Supervisory Test Battery will be valid and “banked” for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


Certification Rule: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional position selection processes may be conducted by the hiring department prior to making final hiring decisions.


Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or Civil Service Commission.


The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246.  Search that document by title or job code to see which departments use the classification.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

§  Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

§  Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Women, Minorities, and Persons with Disabilities are encouraged to apply.

The City and County of San Francisco is an equal opportunity employer.


Applicants with disabilities requiring reasonable accommodation should contact Nina Galdamez, Senior Human Resources Analyst, at (415) 554-5639 (voice); via email at: Nina.Galdamez@sfgov.org or in writing (specify job code 0923) to: Office of the Treasurer /Tax Collector, Human Resources, PO BOX 7426, San Francisco, CA 94120-7426, as soon as possible.


Terms of AnnouncementApplicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

ADA Accommodation: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable at: http://sfdhr.org/information-about-hiringprocess#applicantswithdisabilities

Veterans Preference: Information can be found at: 

Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at:

Exam Type: CPE
April 16, 2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: 
TTX/ NG / (415) 554-5639


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

Powered by JobAps