0923 E911 Project and Organizational Change Manager

Recruitment #PBT-0923-904511

Introduction

Applicants are encouraged to apply immediately as the filing deadline will close at 5 PM on October 17, 2021.

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

Department Overview:
The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/.

Position Description:
DEM manages critical IT systems that provide a robust 9-1-1 system for the City and County of San Francisco such as the E911 phone system, the 800MHz Radio and Console system, the Computer Aided Dispatch (CAD) system and ancillary systems including workstation and server hardware, Logging Recording system, and the Emergency Mass Notification system. DEM is seeking an E911 Project and Organizational Change Manager to manage various aspects of these systems.

The E911 Project and Organizational Change Manager will ensure that the systems are procured and rolled out and that the new tools, functionalities, and change in business process resulting from the new tools are adopted by the call-taking and dispatcher personnel that are affected by the change. The objectives of the new programs are to modernize the technology platforms used in the 9-1-1 Dispatch Center.

As a part of a small Project Management Office (PMO) team, the E911 Project and Organizational Change Manager will have the opportunity to help ensure systems are operationalized and the 9-1-1 call center is modernized. In addition, the incumbent will be able to easily bridge the communication gap between IT and the lines of business to provide excellent customer service and deliver successful projects. This position assists with the design, planning, procurement, integration, test, implementation, and documentation of critical IT systems run by the Department. If you love technology, working with people, and are a self-starter this might be the perfect opportunity for you.

Examples of essential functions include, but are not limited to:

  • Manage all aspects of the NG9-1-1 and Logging Recorder upgrade project; ensure project is scoped and budgeted adequately, ensure procurement, contract negotiations, and implementation are timely and successful.
  • Create a project plan and scope for the NG9-1-1 phone and logging system replacement, identify issues during project implementation, adjusts plans or reallocates resources to resolve them.
  • Develop operational procedures and training material for staff in the use of the NG9-1-1 phone and logging system.
  • Monitor project budgets and expenditures; provides reports on project progress and alerts management of any potential cost overruns.
  • Collaborate with State, Regional and Federal partners to operational enhanced location and data service for NG9-1-1, AB9-1-1 and Smart 9-1-1.
  • Understand and identify new technologies and tools to modernize 9-1-1 call-taking and dispatching and work with operational staff to roll-out the systems. This includes specifying hardware configurations, software tools and settings.
  • Manage and collaborate with vendors, consultants, and other City Departments.
  • Assist with CAD system requirements, configurations, training, and operational change management as it relates to NG9-1-1 and Smart 9-1-1 functionality.
  • Manage system operations, trouble tickets, system outages and upgrades for the current and NG9-1-1 phone and logging system.
  • Perform other related duties as assigned.

 

 

 

 

 

 

 

 

 

 

 

Minimum Qualifications

Education:
Possession of a baccalaureate degree from an accredited college or university.

Experience:
Three (3) years of increasingly responsible experience analyzing, installing, configuring, enhancing, and/or maintaining the components of PSAP/E9-1-1 Call Center technology or communications system AND two (2) years of project management experience. This experience may have been gained concurrently. 

Note: One year of experience is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Applicants must meet the minimum qualification requirement by the filing deadline unless otherwise noted.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Experience managing contracts
  • Experience writing Request for Proposals
  • 2 years of supervisory experience
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

 

 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

-Select the desired job announcement
-Select “Apply” and read and acknowledge the information
-Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
-Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, "shelter in place" has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, the Department of Human Resources' (DHR's) office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco) is currently closed to the general public. If you have any questions, feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from the City and County of San Francisco (CCSF) is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes may be attached to the application; however, information provided in resumes may not be accepted in lieu of information provided in a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kacie Kesler, by telephone at (415)558-3859, or by email at
Kacie.Kesler@sfgov.org.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Failure to provide the required verification when requested may result in rejection of application and/or removal from eligibility for referral and appointment in this class. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant’s experience in relation to the minimum qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation (Weight: 50%):
Candidates will be prompted to complete a Supplemental Questionnaire Evaluation that must be submitted during the online application process. All candidates must complete the questionnaire. The Supplemental Questionnaire  Evaluation is designed to measure the experience, knowledge, skills, and abilities that candidate possess in job-related areas that have been identified as critical for this position and include but are not limited to: knowledge of public safety information and wireless communications systems development, design, operation, and maintenance; knowledge of E911 technology systems and related software; project management techniques. 

Supervisory Test Battery (Weight: 50%):
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent

Candidates must achieve a passing score on both the Supplemental Questionnaire Evaluation and Supervisory Test Battery in order to be ranked on the eligible list.

Candidates scores on this examination process may also be applied to other announcements involving other job titles when directed by the Human Resources Director.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Information can be found at: http://www.sfdhr.org/index.aspx?page=20#eligiblelists.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resources Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit: http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Certification Rule:
The certification rule used for the eligible list resulting from this selection procedure will be the Rule of the List. Additional position-specific selection mechanisms may be conducted by the hiring department prior to making final hiring decisions.

 

 

 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: https://sfdhr.org/information-about-hiring-process#applicantswithdisabilities.

Information regarding requests for Veteran's Preference can be found at: https://sfdhr.org/information-about-hiring-process#veteranspreference.

Seniority Credit in Promotional Exams:
Information regarding Seniority Credit can be found at: https://sfdhr.org/information-about-hiring-process#senioritycredit
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General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at https://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources' website at https:// www.jobaps.com/sf The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications, and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: CPE
Issued: September 9, 2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: 904511
DEM/KK/415-558-3859

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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