0931 Manager III - Human Services Agency, Workforce Development

Recruitment #PBT-0931-074984


The San Francisco Human Services Agency delivers eligibility services for CalWORKs, CalFresh, Medical and County Adult Assistance (General Relief); employment services; child care services; child welfare, foster care and adoptions assistance services; and broad array of aging and adult services.  The agency has an $850 million budget and 2,200 employees.

The Human Services Agency’s (HSA) administrative services are delivered centrally.  These services include budget, finance, contracting, facilities, fleet, HR, IT and program integrity/investigations.  The Program Integrity/Investigations Director is part of the finance and administration executive team, as well as being part of the larger, SFHSA executive staff team.



Under direction of the Human Services Agency (HSA) Welfare to Work Services Director, this position manages the JobsNOW! Program, and Workforce Development (WDD) Divisions providing employment and job readiness assistance to disadvantaged San Francisco residents.



Essential Duties and Responsibilities

  1. Participate in executive-level planning, and develop an annual budget and staffing support for the JobsNOW subsidized employment program which has employed over 11,000 San Franciscan residents in the past 4 years.
  2. Participate in the planning and service coordination for the HSA Welfare to Work (WtW) Services Division which provides employment services to over 12,000 San Francisco adults and families on public assistance in the CalWORKs and Center For Employment Training (CFET) programs.
  3. Manage the 3120 Mission Workforce Development Center which hosts six (6) HSA programs and houses one hundred-twenty (120) plus staff and has two (2) additional service sites.
  4. Manage JobsNOW! Wage Subsidy program which engages over 150 private sector businesses annually in the City’s subsidized employment program. Including interacting with other City departments: City’s Office of Small Business and Office of Economic and Workforce Development; the San Francisco Chamber of Commerce; District Merchant Associations, etc.
  5. Develop the JobsNOW! Wage Subsidy Agreement; participating in the on-going review and sign-off of new business agreements and annual business renewals. Collaborating with the HSA Contracts office on employer approvals and operations to ensure prompt and accurate payments for business participants.
  6. Manage, plan, monitor, evaluate and supervise the operations of the JobsNOW! PST program employing 500-700 temporary employees annually working at HSA and 15 other City Departments.
  7. Negotiate Public Service Trainee (PST) Memorandum of Understanding (MOUs) with other City Departments, including the allocation of approved positions, and HSA and Host Department obligations and responsibilities. Interacting frequently with the Department of Human Resources (DHR), Human Services Agency (HSA) Personnel, Employee Labor Relations (ELR), and Staff Development to organize onboarding and providing on-going training to program participants.
  8. Initiate and manage special projects that may include, but are not be limited to: the Interrupt, Protect and Organize program (IPO), a violence prevention collaboration with Mayor’s Office of Violence Prevention, San Francisco Police Department, Adult Probation Department, Department of Public Health, the Department of Public Works and the Recreation and Parks department; the Western Addition Transitional Aged Youth Employment Initiative; Central Market/Tenderloin Initiative and other special project that include employment as one of the critical components.
  9. Manage and implement the Public Sector Health Careers Initiative collaboration with other City departments i.e., the Office of Economic and Workforce Development (OEWD) and other community-based training partners.
  10. Manage and/or participate in nationally funded demonstrated projects to evaluate the effectiveness of subsidized employment and other workforce development models in enhancing labor market connection and earnings for targeted disadvantaged groups and evaluating the effectiveness of subsidized employment in improving both earning and child support payments by non-custodial parents.
  11. Manage a vocational assessment and job readiness/placement component that serves over 1,000 CalWORKs participants a year.
  12. Participate as a workforce programming subject matter expert (SME) in national, state and local conferences and advisory bodies.

Minimum Qualifications

1. Possession of a Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a closely related field, AND


2. Five (5) years of full time verifiable professional experience in a public entity, non-profit organization or the private sector in the area of Workforce Development (WDD) programs of which three (3) years are experience supervising staff. Required professional experience must be equivalent to work performed by City and County of San Francisco classes 2917 Program Support Analyst, 2907 Eligibility Worker Supervisor, 2915 Program Specialist Supervisor, or 9705 Employment and Training Specialist IV.


Applicants may substitute up to two (2) years of additional qualifying work experience as stated above for college education on a year-for-year basis. One (1) year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications
• Knowledge of the principles and practices of personnel management and the ability to effectively manage a diverse staff in a two layer management structure.

• Ability to understand, interpret and apply personnel policies and procedures in a complex environment with several regulatory agencies and multiple labor unions.

• Ability to identify areas of inefficiency and work with supervisors, staff, and other divisions (i.e. IT, Facilities, etc.) to quickly and effectively implement new policies and procedures.

• Knowledge and ability to implement best practices of a Service Center model of service delivery in a Social Services environment.

Applicants must meet the Minimum Qualification(s) at the time of filing.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·       Select the desired job announcement

·       Select “Apply” and read and acknowledge the information

·       Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·       Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

Management Test Battery (Weight: 100%)

Selection Procedures

Management Test Battery (Weight: 100%):
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement.

For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco.  A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery.

The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

CERTIFICATION: The certification rule for the eligible list resulting from this examination process will be Rule of the List. The hiring department may conduct additional selection processes to make final hiring decisions.

ELIGIBLE LIST: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification 


Exam Type:  CPE
Issued: March 9, 2017
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0931-074984
HSA/IY 415-557-6205


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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