0931 Manager III - Community Benefits Director

Community Benefits Director

Recruitment #PBT-0931-095616


0931 Manager III

San Francisco Public Utilities Commission


Reopened on June 4, 2019 to broaden applicant pool. Candidates who have applied already do not need to reapply. 


This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Who are we?

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

Position Description:

Reporting to the Deputy Assistant General Manager for External Affairs, the Director of Community Benefits will be responsible for advancing the SFPUC’s agenda and strategy to maximize positive community impacts that result from the SFPUC’s development and operation of its water, wastewater, and power services. In 2011, the SFPUC adopted a Community Benefits Policy to advance the agency’s responsibility to be a good neighbor to all those impacted by its activities and promote sustainability by adoption of a triple bottom line, which balances the SFPUC’s economic, environmental and social equity goals (https://sfwater.org/modules/showdocument.aspx?documentid=3676). The Community Benefits policy established the Community Benefits Program as a division within External Affairs.

The Director of Community Benefits will be responsible for:

  • All day-to-day management of the Community Benefits Program and staff
  • Developing and directing implementation strategies for the community benefits programmatic components for SFPUC capital projects
  • Advancing the SFPUC’s core objectives, goals, and plans to achieve positive community impacts through the operations of SFPUC’s Enterprises and Bureaus
  • Coordinating strategic partnerships with staff of public agencies, community organizations, contractors, and business leaders
  • Developing proactive policy statements related to community benefits and environmental justice to be advanced at the local and state level
  • Developing and managing budgets and contracts to support the work of the Community Benefits Program


The Director of Community Benefits will oversee all day-today management of the SFPUC’s Community Benefits Program and staff which focus on advancing:

  • The Environmental Justice policy implementation and related environmental programs that support the equitable preservation and expansion of clean, renewable water and energy resources, decrease pollution, reduce environmental impacts, and reward proposals for innovative and creative new environmental programs
  • The Kinder-to-Career strategies that support eco-literacy for our youngest learners, career awareness and exposure for youth and young adults and succession planning for current and future SFPUC staff to ensure a skilled and diverse workforce
  • Public art enrichment funds to ensure alignment with SFPUC mission, goals and activities, as well as alignment with local community priorities
  • Dynamic and robust educational programs to support eco-literacy and environmental stewardship specific to water, power and sewer 
  •  Equitable economic development strategies to promote inclusive small business opportunities resulting from the Agency’s operations and/or capital programs
  • Use of public land in a way that maximizes health and environmental sustainability and innovative ideas
  • Diversity and inclusion programs and initiatives
  • Improvement in community health through SFPUC activities, services and contributions;
  • Stakeholder and community involvement in the design, implementation and evaluation of SFPUC programs and policies

Nature of Work: May be required to work nights and/or weekends.


San Francisco’s Public Utilities Commission seeks a confident, results-oriented manager who is passionate about the environment and public service. The ideal candidate will stay current with best practices and trends in equity, environmental justice, diversity and inclusion, equitable economic empowerment, collective impact, corporate social responsibility and community benefits. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, and an appreciation for fun are valued.

The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to the Director of Community Benefits role:

Strategic Direction for the Community Benefits Program 

Strategic Planning

  • Sets vision and provides clear direction
  • Identifies risk sources, including financial, operational, and safety risks and deploy risk mitigation practices
  • Inspires others

Relationship Management

  • Develops and sustains cooperative and diverse working relationships
  • Encourages and facilitates cooperation within the organization and with community stakeholders
  • Fosters commitment and trust
  • Political Savviness

Valuing Diversity

  • Leads with equity and inclusion

Critical Evaluation

  • Embraces a culture of data and transparently utilizes data to drive program refinementCreates a thriving culture in which employees feel both safe and encouraged to explore new ideas and improve existing ones 

Supervisory Experience


  • Creates a thriving culture in which employees feel both safe and encouraged to explore new ideas and improve existing ones


  • Inspires, motivates and guides staff


  • Establish processes that foster accountability through ownership and checks and balances

Leadership and Professionalism

  • Demonstrate flexibility and leadership skills, as well as strong critical thinking skills.
  • Model flexibility in responding to changes and a willingness to perform outside of own comfort zone
  • Demonstrate strong writing and oral communication/public speaking
  • Prioritizes, considers alternatives, and respond quickly and effectively to unexpected and rapidly changing conditions
  • Collaborates with relevant staff members, in partnership with hired consultants, to carry out communications initiatives
  • Perform related duties as required

Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

  • Possession of a baccalaureate degree from an accredited college or university; AND
  • Five years (5) years of professional experience developing and/or implementing policy, advocacy, social responsibility and/or community/economic development; experience must include three (3) years of supervisory experience.

Desirable Qualifications:

  • Advanced degree with major coursework in Public Policy, Planning, Business Administration, Law, or Social Services.

The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Need help completing the application?

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

Word of advice:



All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tiffany Tran, by telephone at (415) 554-2416, or by email at jobs@sfwater.org.


Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying)

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Supplemental Questionnaire (60%)

Applicants will be prompted to complete a supplemental questionnaire that must be submitted during the online application process. All applicants must complete the supplemental questionnaire. The purpose of the Supplemental Questionnaire is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to the knowledge of: Federal, State, and local rules and regulations pertaining to assigned division, project, or program; principles and practices of management, administration, budgeting, training and personnel management; the ability to: manage, supervise, train, and coordinate complex functional areas of responsibility and groups of employees; identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; establish and maintain effective working relationships with departmental staff, representatives of other agencies and the public; present facts clearly and concisely orally and in writing; make group presentations; and other knowledge, skills, and abilities.

Management Test Battery (40%)

Qualified candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: https://sfdhr.org/management-test-battery-information. A passing score must be achieved on the Management Test Battery to continue in the selection process. A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. 

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Certification Rule:

The certification rule for the ranked eligible lists resulting from this examination will be Rule of the List. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List:



A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities 

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference 

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit 

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Reopened on June 4, 2019 to broaden applicant pool. Candidates who have applied already do not need to reapply.

Exam Type: Combined Promotive and Entrance

Issued: April 26, 2019

Micki Callahan, Human Resources Director Department of Human Resources

Recruitment ID: PBT-0931-095616

PUC/TDT 415-554-2416 (#01099946)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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