0932 Manager IV - Director of Strategy, Innovation & Change

Recruitment #PBT-0932-095098

Introduction

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Who are we?

The San Francisco Public Utilities Commission (SFPUC) is comprised of three essential 24/7 service utilities:  Water, Wastewater, and Power.  We provide retail drinking water and wastewater services to San Francisco, wholesale water to three Bay Area counties, and green hydroelectric and solar power to San Francisco’s municipal departments, tenants, redevelopment areas; and residents through CleanPowerSF  Our headquarters are located in San Francisco and we employ 2,300 staff across seven counties with a combined FY 2019-20 annual operating budget over $1.4 billion and capital budget of $917.6 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org.

What You'll Be Doing...

The Assistant General Manager of Business Services and CFO (AGM/CFO) manages a dedicated team of approximately 300 employees delivering a range of services to internal and external customers of the Commission. Business Services consists of several large divisions including Customer Services, Financial Services, and Information Technology Services. Reporting directly to the AGM/CFO, the Director of Strategy Innovation and Change (SIC) is responsible for programs and projects aimed at delivering excellent customer service, ensuring impeccable stewardship of resources, promoting long-term financial sustainability and cultivating a culture of excellence. The SIC Director will be working with senior leaders of the SFPUC on critical, highly-visible projects.

Key areas of focus will be developing and supporting a Business Services approach to strategic planning, business planning, and performance management; delivering service improvements and efficiencies through innovation and change management; supporting enterprise-wide programs including safety, risk and emergency management.

Much of the work of the group will be accomplished through the management of multi-disciplinary project teams. The SIC Director will be supervising a team of up to five; and must be able to effectively partner across the organization to charter, manage and drive initiatives to conclusion.

Important and Essential Duties

General Management and Administration - responsible for the day-to-day activities of the division including:

  • Development of goals, objectives and priorities of the division
  • Management, coaching and development of staff and the promotion of a productive, positive and respectful workplace
  • Partnering with senior leadership by maintaining collaborative working relationships with executive sponsors, business owners and key stakeholders

Strategic Planning, Business Planning & Performance Management - Work with Business Services' senior management to develop and support a planning and management framework focused on:

  • Identification of customer needs, service level clarity, performance metrics, and channels for customer input and feedback
  • Development of business planning tools that ensure alignment of divisional efforts with overall strategic objectives; help team members see how their work ties to overall organizational goals and supports an accountable, results-oriented culture
  • Development of uniform performance management tools that clearly link work efforts to business planning objectives

Innovation & Change Management - Promote service improvements and efficiencies throughout Business Services by:

  • Leading a portfolio of high-impact improvement/change projects that involve technology implementations or deployment
  • Partnering to develop training within Business Services for critical competencies in project, change and innovation management
  • Building a culture of innovation and excellence throughout Business Services

Enterprise-Wide Programmatic Support - Support critical SFPUC programs including:

  • Enterprise Risk Management: Administer SFPUC Risk Management Program to ensure successful continued implementation of the Enterprise Risk Management framework
  • Safety Management: Coordinate Business Services activities related to workplace health and safety
  • Emergency Management: Coordinate Business Services activities related to emergency management and business continuity

The Director of Strategy, Innovation & Change will also perform other related duties as required.

A successful candidate will be an experienced management professional who is resourceful and possesses a 'self-starter' attitude; is resilient and tenacious; who can effectively manage complex projects; and can exercise sound judgment and decision-making in situations that are complex, sensitive and, at times, ambiguous in nature.

COMPETENCIES

The following SFPUC leadership competencies are critical for success in the role of the Director of Strategy, Innovation & Change:

Relationship Management - Leverages outstanding communication skills to build open, honest, and respectful relationships, developing networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals. Engages and works collaboratively with the active unions, diverse neighborhoods, other departments and the SFPUC’s Executive Team.

Strategic Planning – Formulates objectives and priorities, implements plans, and allocates resources to achieve the long-term goals of the organization. 

Business Acumen - Leverages business concepts, terms, and tools to achieve desired outcomes and develop sound budgets and plans surrounding the financial and operational functions of the organization.

Change Management – Provides active and visible sponsorship for change initiatives in order to drive the adoption and usage of new solutions to fully realize organizational benefits and project objectives.

Accountability – Inspires trust by acting with integrity, honesty, and fairness. Holds self and others to their roles and responsibilities. Acts as a responsible steward of the resources entrusted to the SFPUC.

Risk Management – Identifies, assesses, and mitigates operational, financial, legal, or health and safety risks impacting the organization's achievement of strategic goals and objectives.

Talent Management – Builds and develops a highly-skilled workforce based on organizational goals, budget considerations, and staffing needs. Creates succession planning strategies to address an aging workforce.

Innovation – Creates a thriving culture in which employees feel both safe and encouraged to explore new ideas and improve existing ones. Voices opinions, remaining open to feedback, diverse perspectives, and embraces opportunities for improvement and change.

Safety Excellence - Actively promotes a safety culture of the highest standard by allocating resources, ensuring compliance, and creating policies aligned with industry best practices.

Minimum Qualifications

  1. Possession of a baccalaureate degree or higher from an accredited college or university in Public or Business Administration, Finance, Strategic Planning, Project Management or other closely related program; AND
  2. Five (5) years of professional experience in strategic planning, project management, change management, risk management or closely related field, of which three (3) years must include experience in supervising professionals.

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Experience successfully managing complex technology implementations or deployments
  • Ability to work independently or in a collaborative effort with others effectively and efficiently in high-stress situations involving last-minute projects
  • Ability to work in a fast-paced environment and be able to make complex judgments without negatively impacting others
  • Excellent interpersonal communication, presentation and writing.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. 

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Need help completing the application?

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email.

You may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

Word of advice.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Janina Villanueva, by telephone at (415) 554-1635, or by email at jvillanueva@sfwater.org.

 

Selection Procedures

Minimum Qualifications Questionnaire (Qualifying)

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Management Test Battery (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Exam (Weight: 60%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to measure applicants' relative knowledge, skills and abilities in job-related areas identified as critical for successful performance. These may include but are not limited to: Managerial and Leadership Skills, Decision Making, Interpersonal Skills, Supervision, Organizational Skills, Knowledge of Enterprise Risk Management Framework an Risk Management Methodologies, Contract Administration, Analytical Ability, Oral and Written Communications.

All responses to the Supplemental Questionnaire are subject to verification and should be consistent with the information provided in your application.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Certification Rule: The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Requests:

Reasonable Accommodation Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Veteran's Preference: Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

 Exam Type:  CPE
Issued:  July 12, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0932-095098
PUC/JV/415-554-1635

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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