0932 Manager IV - Program Director

Family and Children Services Director

Recruitment #PBT-0932-099386

Introduction

This announcement has been reopened to accept additional applications.

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

 

The City and County of San Francisco Human Services Agency (HSA) is the central resource for public assistance. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA provides a safety net for families and individuals by offering income support, community-based living support, and assistance acquiring food, housing, and health coverage. In addition, HSA offers programs and services that ensure the protection and safety of the elderly, children, and dependent adults. Finally, HSA helps people secure employment through job search assistance, training, and child care assistance.

 

Position Description:

Under the general direction of the Deputy Director for the Human Services Agency– Family and Children's Services (FCS), the Program Director is responsible for the management of all activities and functions of major programs within the FCS Division. This position develops, implements, and maintains policies and procedures that have a significant impact on division outcomes, policies, and processes.

 

The major essential duties include but are not limited to:

1.    Plan, monitor, evaluate, and manage all operational activities for the assigned program including being on call for the FCS afterhours program.

2.    Manage transition of cases to ensure continuity and appropriate assessment of safety; manage early intervention and differential response strategies; develop and implement a system to improve outcomes for families; monitor court process for Family Maintenance (FM), Family Reunification (FR), Emergency Response (ER), hotline, and Successful Transitions Unit (STU) cases; track FM, FR, ER, and STU cases to ensure that they meet federal outcomes for permanency (adoption, reunification, guardianship) and reentries.

3.    Direct and participate in workgroups, committees, and initiatives related to permanency, reunification, visitation, incarcerated parents, and concurrent planning. Facilitate and participate in Administrative Reviews, Teaming Meetings, Teaming Appeals, MDTs, Emancipation Goals Project meetings.

4.    Direct and review the work plan for the assigned program by meeting with staff to identify and resolve problems; assign work activities and projects; review and evaluate work products, methods, and procedures and develop mechanisms to generate feedback from clients regarding the quality of customer service. 

5.    Participate in the development and administration of the assigned program budget; forecast additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of approved expenditures and recommend adjustments as necessary to ensure compliance with fiscal expenditures.

6.    Implement and direct best practices, policies, and procedures, including Safety Organized Practice and Katie A; review and analyze data for compliance and best practices; determine and direct appropriate methodologies that will actively promote strength-based approaches to working with youth and families; monitor staff compliance with improved federal outcomes; provide on-going training on best practices, policies, and procedures; direct allocation and distribution of resources.

7.    Build collaborative relationships with community partners, internal and external stakeholders, federal, state, county, and local agencies.

Minimum Qualifications

1) Education:

Possession of a Bachelor’s degree from an accredited college or university in Social Work, Public Administration, Business Administration, Social Science or a closely related field ; AND

 

2) Experience:

Six (6) years of professional experience in the field of child welfare or child welfare-related services. Qualifying experience must include three (3) years supervising professionals.

 

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years.  One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units.

 

Experience Substitution: Possession of a Juris Doctorate (J.D.) or Master’s degree in Social Work, Public Administration, Business Administration, Social Science or a closely related field  may substitute for one (1) year of the required professional experience (note, the advanced degree cannot substitute for the required supervisory experience).

 

Desirable qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

 

• Ability to apply principles and practices of management, administration, and budgeting.

• Ability to analyze, develop, and direct complex policy and procedural development and implementation.

• Ability to manage complex functional areas of responsibility and groups of employees.

• Skills of collaboration, mentoring, coaching, and negotiation.

 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

 

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point in the recruitment and selection process.

 

Verification of work experience must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.

 

Information on verification requirements for education can be found here: https://sfdhr.org/how-verify-education-requirements

 

Falsifying one's education, training, or work experience may result in disqualification of job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

 

• Select the desired job announcement

• Select “Apply” and read and acknowledge the information

• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

• Follow instructions on the screen

 

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

 

If you have any questions regarding this recruitment or application process, please contact John Kraus by telephone at 415-557-5856 or by email at john.c.kraus@sfgov.org.

Selection Plan

1. Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying)

2. Management Test Battery: (Weight: 50%)

3. Supplemental Questionnaire: (Weight: 50%)

Selection Procedures

Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying)

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

 

Management Test Battery: (Weight: 50%)

Qualified candidates will be invited to participate in the Management Test Battery (MTB), a computer-based, multiple-choice examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. A passing score must be achieved on the Management Test Battery in order to continue in the selection process. For more information about this Management Test (and a suggested reading list) please visit: https://sfdhr.org/management-test-battery-information. Note: This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

 

Scores attained on the MTB remain valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the MTB. The MTB may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the MTB, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the MTB. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the MTB is used. Please note that, should you re-test, your re-test score will become your official score since it is the most recent.

 

Supplemental Questionnaire: (Weight: 50%)

Candidates will be prompted to complete a Supplemental Questionnaire that must be submitted during the online application process.  The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position 0932 Manager IV – Program Manager.  All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process.

 

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

 

A passing score on both the Management Test Battery and the Supplemental Questionnaire evaluation must be achieved in order to be placed/ranked on the Eligible List/Score Report.

 

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposed only. An examination Score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from the civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

 

The Duration of the eligible list from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

 

Upon approval of the Human Resources Director (see Civil Service Rule 111A.26.5) the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other departments that use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID21246

 

Certification: 

The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional Selection processes may be conducted by the hiring department prior to making final decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

 

• Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

• Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

 

Having a conviction history does not automatically preclude you from a job with the City.

 

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

 

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

 

Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at http://www.sfdhr.org/index.aspx?page=20#senioritycredit 

 

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

 

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  http://www.sfdhr.org/index.aspx?page=20#identification

 

Clerical Errors: Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at: http://sfdhr.org/information-about-hiring-process#announcementsdefinitions

 

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

 

Driver’s License Requirement: Most positions require a valid California driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

 

Exam Type: Combined Promotive and Entrance (CPE)

Issued: 10/11/2019

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID: PBT-0932-099386

HSA/JK/415-557-5856

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

 

 

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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