0932 Manager IV - Primary Care Director of Operations
|Department||Department of Public Health|
|Date Opened||11/20/2020 08:00:00 AM|
|Filing Deadline||1/4/2021 5:00:00 PM|
|Salary||$66.70 - $85.13/hour; $11,561.00 - $14,755.00/month; $138,736.00 - $177,060.00/year|
|Job Type||Permanent PBT|
Under the general supervision of the Director of Primary Care, the Primary Care Director of Operations is responsible for the operations of 14 DPH Primary Care clinics which offer a full array of clinical services including, but not limited to, ambulatory primary care, urgent care, behavioral health integration , dental services, podiatry, pharmacist comanagement , nutrition services, and telemedicine services. This position promotes and coordinates primary care activities that enhance public health, safety net mission, and a multi-disciplinary and integrated approach to care. The Director of Operations is a key member of the Primary Care Leadership Team, the executive team overseeing all Primary Care health centers and associated programs.
San Francisco Health Network Primary Care is currently engaged in a number of transformational initiatives designed to prepare its integrated delivery system to meet the challenges of a changing healthcare environment. These include continued transformation to a value-based payment model focused on achieving timely access and excellent quality of care across primary care; continued refinement of the electronic health record (EPIC); integration of Primary Care and Behavioral Health; revenue cycle improvement, and workforce development. The Primary Care Director of Operations will participate directly in planning and provide leadership and oversight to improving access, quality of care, operational efficiency, revenue cycle improvements, managing incentive program budgets, and patient/staff experience. The Primary Care Director of Operations will be expected to set and prioritize measurable operational goals for all the clinics, employ change management strategies, identify and allocate resources necessary for successful implementation, and manage staff, budgets, and contracts. The Director of Operations will have primary responsibility for the complex operational adjustments necessarily in order to successfully transition into our post-COVID-19 operations including the transition of care from primarily in-person to increased telehealth/virtual care. The Director of Operations aligns all work in providing an anti-racist place to work and to seek health care services.
As discipline director for Patient
Access staff across 14 clinics in over 25 sites, the Director of Operations is
responsible for setting strategy and leading the work of our large front office
and call center workforce through the direct supervision of the Director of
Patient Access and the Director of the Centralized Call Center – approximately
100 FTE. Essential duties of the 0932 Manager IV, Primary Care Director of Operations include but are not limited to:
Plan, direct, oversee and resource the operations of DPH Primary Care Clinics;
Develop, design, and implement, coordinate and evaluate clinic programs and services using operational data and metrics to ensure cost effective and efficient primary health care delivery within a managed care model;
Work collaboratively with other DPH sections to meet integrated delivery system targets;
Determine resource levels and allocation prioritization to optomize primary care operations and budgets;
Monitor the work of and coach clinic-based front office staff, managers, and supervisors- hire, coach develop and supervise direct reports;
Oversee the administrative staff supporting primary care and the primary care leadership team; and
Perform as the lead SFHN Primary Care point person in ensuring excellent responsiveness and service from the Departments of Information Systems, Facilities, Materials Management, and Human Resources.
The 0932 Manager IV Primary Care Director of Operations performs other related duties as assigned/required.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Desirable Qualifications:The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
- Degree in Public Health, Public Administration.
- Masters Degree in Health related field.
- At least 2 years experience with electronic health record.
- Demonstrated experience leading complex, highly matrixed teams.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Please be sure to update your application prior to submission.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Magnusson, by telephone at 415-554-2522, or by email at Jennifer.Magnusson@sfdph.org
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
Management Test Battery: (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.
A passing score must be achieved on the Management Test Battery in order to continue in the selection process.
This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of Six (6) months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf. Search that document by title or job code to see which departments use the classification.
The certification rule for the eligible list resulting from this examination will be Rule of List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
Exam Type: CPE
Issued: November 20, 2020
Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0932-107958
DPH/ JM / 415-554-2522/Pos 01127942
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.