0932 Manager IV - Assistant Deputy Director, Real Estate

Real Estate and Development

Recruitment #PBT-0932-109110


In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.



This is a Position Based Test conducted in accordance with Civil Service Commission Rule 111A


The Port of San Francisco is an enterprise agency of the City and County of San Francisco and is governed by a Commission of five members appointed by the Mayor. The Port Commission is responsible for overseeing a broad range of waterfront commercial, maritime, and public access facilities that are held in public trust for the people of California. The Port’s jurisdiction covers approximately 7.5 miles of waterfront land from Pier 98, near Hunter’s Point in the southern part of San Francisco, to Fisherman’s Wharf in the northern part of the City.

The Port’s diverse business portfolio includes over 550 ground, commercial, retail, office, industrial and maritime industrial leases including cargo shipping, layberthing, excursion boats, ferry boats, fishing and fish processing/distribution, tourism, filming, harbor services, and cruise operations. With some of the most flexible cargo handling facilities on the West Coast, as well as naturally deep water, the Port can handle various types of cargo such as, dry-bulk, neo-bulk, roll-on/roll-off, and project cargoes.

The Port of San Francisco has many internationally recognized landmarks such as Fisherman’s Wharf, Pier 39, the Exploratorium, the Ferry Building and Oracle Park, home of the San Francisco Giants baseball team. With its unique and historic properties, the Port is home to a variety of tenants and uses. The Port Commission over the last five decades has led a remarkable transformation of the Port; maintaining its industrial maritime heritage while developing new uses, including commercial and public activities, that have helped San Francisco remain one of the most visited and popular cities on the globe.



Job Description


Under general direction, the Assistant Deputy Director for Real Estate manages the interim leasing, lease administration, and property management operations for properties that are not subject to a larger development strategy. This position manages staff who are responsible for the day-to-day needs and activities of the Port’s more than 500 tenants (including tenant requests, terminations, and defaults) and the Lease Operations team responsible for tenant specific administrative, collections, and risk management functions.

The Assistant Deputy Director for is responsible for the strategic oversight of the Port’s portfolio of real estate assets in consultation with the Deputy Director of Real Estate and Development. This position makes recommendations to the Port’s senior management team and, where applicable, seeks Port Commission and Board of Supervisors approvals. This position also develops business relationships through membership in professional, industry/trade, and civic organizations.

The essential functions of this position include:

Management of the Port’s commercial real estate leases, ensuring contact with tenants on a regular basis to assess needs and provide resolution to tenant issues and promoting “tenant-in-good-standing” status, and retaining and renewing tenants.

  • Exhibit a thorough understanding of leases and ensure tenants and management personnel are in compliance.
  • Ensure all rents are collected in accordance with tenant lease terms; enforce collections process as applicable.
  • Ensure property rules and regulations are honored by all tenants.
  • Apply an understanding of the tenant improvement process and monitor the process through completion.
  • Serve as liaison between maintenance and tenants to assure all maintenance requests are addressed appropriately.

Oversee financial activities including Division budget as they relate to the leasing function, property level budgets as required, to include calculation of fair market value, termination payments, percentage rent payments, tenant improvement credits, CPI increases, etc. and manage past-due accounts, collections, defaults, etc.

Review the quality of Port leasing assets, analyze site opportunities and limitations, and evaluate facility alternatives in order to make the most effective long-range plan. Make recommendations for capital improvements through an ongoing program for the maintenance and upgrade of all assets.

  • Oversee implementation of information database and systems for appropriate asset management.
  • Analyze and monitor the mix of tenants throughout the portfolio, the net revenues generated by each type at the Port and in the wider region.
  • Make recommendations for favorable allocation of users to fill existing or pending vacancies.

Review monthly portfolio operating/financial performance, vacancy reports, delinquency reports, variance analysis and operating/capital project status, and make recommendations for improving negative trends and enhancing positive trends.

  • Evaluate current property-level operations and implement value-add solutions that increase net leasing revenue.
  • Utilize modern asset management techniques and understand the latest systems and trends in facilities management, building renovations and construction.
  • Prepare quantitative analysis including operating models, cash flow projections, and budgets, including complex financial models to value operating assets and leasing opportunities, including sensitivity analysis on the risk/rewards thereof.

Work with Port leasing staff, property managers, local brokers, and potential tenants to fulfill leasing requirements, including working with legal counsel and negotiating leases.

  • Direct ongoing request for lease assignments, sublease approvals and lease extensions, as necessary.
  • Manage Port leasing staff and provide direction and guidance to managers on specific issues as they arise.
  • Work with leasing staff to evaluate available opportunity projects to assess for Requests for Proposals opportunities.
  • Negotiate and resolve difficult, complex issues and problems; evaluate the progress of projects and take appropriate actions. Aid Port in meeting City needs for job creation and business attraction.
  • Support Port interdivisional staff in major projects, entitlements and implementation of large land development transactions including valuing entitled parcels, reviewing infrastructure budgets and public bond issuances.

Prepare and give presentations on all aspects of the portfolio, including to audiences such as Port senior staff, Port Commission, Board of Supervisors, members of the public in public forums, advisory groups, City and County staff, policy-making officials, the media, and local, State and Federal regulatory agencies.

Nurture ongoing relationships with relevant stakeholders, including the Office Economic & Workforce Development, SF Department of Real Estate, the Fire Marshall, tenants and lessees.

  • Participate in real estate industry events, especially in San Francisco, to foster strong relationships with the real estate community and to ensure the Port has a strong presence in the local market. Field broker calls and questions.

Minimum Qualifications

The Minimum Qualification guidelines for management classifications can be referenced here. Please note, additional qualifications (i.e., desirable qualifications) may apply to a particular position and will be stated on the exam/job announcement.

Baccalaureate degree from an accredited college or university with major course work in real estate, finance, analytics, statistics, business, economics, law or related field; AND

Seven (7) years progressive responsible commercial asset management experience, which includes performing economic management of owned or leased assets, facility planning and strategy, asset performance analysis, preparing capital investment plans, participating in and/or leading teams comprised of multiple disciplines, and assessing, processing new space requests.

This experience must include the following:

Two (2) years commercial real estate leasing and financial analysis that incorporates flexibility, complex structures and sensitivity analysis; AND

Three (3) years supervisory experience with responsibility for the direction and evaluation of staff engaged in commercial property leasing and/or business development; AND


Possession of a valid California driver’s license (to be presented at time of appointment). Employees must be insurable under the Port’s automobile liability insurance. Insurability must be maintained throughout employment.

Additional qualifying work experience may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).

One (1) year is equivalent to 2,000 hours worked. 2,000 hours of qualifying experience is based on a 40 hour work week. Qualifying experience can be gained concurrently.


The ideal candidate for this position:

        Is an excellent manager and commercial real estate professional, with either direct experience with or knowledge of publicly-owned property transactions.

        Is a proven leader with experience sustaining a positive work culture and guiding and setting work priorities for a staff of professionals.

        Will have an entrepreneurial mindset and be a creative strategist with excellent organizational abilities.

        Will have strong leasing including taking a lease from application to execution, with assistance from legal counsel.

        Will have excellent property management experience, including experience with a variety of tenant types and commercial property classes.

        Is passionate about public sector work including working within a relatively large organization and being accountable to a public-oversight body with a strong public-serving and diversity, equity, and inclusion ethos.


The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.



How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

• Select announcement PBT-0932-109110
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.

To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Verification of Experience and Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Failure to provide the required verification when requested may result in rejection of application and/or appointment in this class. Refer to the following links for information on acceptable forms of verification:

Verification Guidelines:
Education Verification:



Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Please contact Suzette Love at (415) 274-0569, or by email at
Suzette.Love@sfport.com if you have any questions regarding this recruitment or application process.


Selection Procedures

Minimum Qualifications for this position (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343 . Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation (Weight: 60%)
Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related areas which may include, but not be limited to: Knowledge of real estate principles and familiarity with complex real estate issues, including legal procedures and requirements for land development by a public agency, fundamentals of real estate finance, real estate market analysis and financial feasibility principles; knowledge of California real estate, land use, environmental and landlord/tenant law; knowledge of commercial and industrial leasing practices and document preparation; including development and project management methods and procedures; knowledge of public agency procedures, practices and organizational role of Port as a City department; including private development within the context of the City’s processes; strong critical thinking skills and excellent quantitative and qualitative analysis, evaluation and research skills; superior project management skills, excellent interpersonal and organizational skills; demonstrated ability to develop asset strategies, deal with complex issues, use sound business judgment with minimal supervision; ability to analyze complex lease transactions; read analyze and interpret financial reports and contracts related to real estate investments; manage a large and complex portfolio of mixed commercial and industrial real estate assets and negotiate terms of complex commercial and industrial lease transactions; ability to manage multiple complex projects with project deadlines and political overtones; plan, organize and prioritize workload; use good judgment in decision making; ability to communicate tactfully and effectively both orally and in writing with all levels of management and government officials, manage and supervise staff; and work effectively in a diverse workforce; strong analytics (EXCEL-based analysis) as well as the ability to produce intelligent, professionally-written communications and presentations.

Note: Candidates must pass both test components to be placed on the resulting eligible list.

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see

Certification Rule
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

§  Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

§  Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.



Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.  



Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at


The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.


Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities     

Veteran's Preference: Information regarding requests for Veterans Preference can be found at: 


Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process 


Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Right to Work: 
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification





Exam Type: Combined Promotive and Entrance

Issued:  February 19, 2021

Carol Isen, Acting Human Resources Director
Department of Human Resources
Announcement: #109110
Port/SL (415) 274-0569



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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