0933 Manager V - Manager of Real Property, Mapping, & Exemptions

Recruitment #PBT-0933-072818



 This is a Position Based Test administered in accordance with Civil Service Rule 111A. 


Who We Are

The Office of the Assessor-Recorder is responsible for carrying out property tax-related functions governed by the State Constitution and State and local laws. Our core responsibilities include locating all taxable property in the City and County of San Francisco, identifying ownership, establishing a taxable value, and applying all legal exemptions. Property broadly includes both real property (land and improvements) and personal property owned by businesses. The Office of the Assessor-Recorder is also responsible for recording documents and maintaining those public records. Over 400 different types of documents are recorded annually, including deeds of trust, reconveyances, liens, and public marriage licenses. The Office is also responsible for collecting any transfer tax due upon a change in property ownership. The Office of the Assessor-Recorder strives to conduct our work with the core principals of professionalism and integrity.

What We Do

Heightened activity in the real estate and business markets means increased demand for the work of our Office. In fiscal year 2015-2016, property tax revenue alone accounted for more than 28% of the City’s General Fund revenue, or over $1.29 billion. This revenue funds crucial services like police, fire, health and family support services. Through the dedicated work of the Assessor-Recorder staff, the City experienced an 8% increase in the local assessment roll compared to the previous year, representing a cumulative value of approximately $202 billion. This is due in part to strong growth in the real estate market, additional construction across San Francisco, and overall stronger economic business climate. Fiscal Year 2015-2016 transfer tax revenue of $274 million is the second highest level we have seen in past ten years, and accounted for 6% of the City’s General Fund revenue. In 2015, we launched a new website featuring improved customer service, design navigation, search, and accessibility through virtually any device, including mobile devices. This year, we are working to digitize in nearly 208,000 hard-copy property files and bring them “online,” which will ensure that historical records are appropriately preserved and allow staff to more easily and efficiently access property files. Meanwhile, our core values continue to drive our efforts to improve customer service.

Position Description

Under direction of the Deputy Director of Operations, the 0933 Manager of Real Property, Mapping, & Exemptions (“Manager”) is a key member of the Assessor-Recorder’s leadership team. The manager is responsible for overseeing a staff of 75 employees and directing the activities of the Assessor-Recorder’s Real Property section, which includes the Commercial Real Property division, Residential Real Property Division, and the Exemptions division. The manager is responsible for developing and implementing strategic goals, objectives, and performance measures for the Department. The manager leads the Division to meet its production goals, quality standards and performance targets, which includes appraisers, analysts, and senior processing specialists who appraise and assess property as provided by the California Revenue and Taxation Code and defend assessment appeals. The manager will directly supervise two (2) 0931 Manager IIIs, one (1) 0922 Manager I, and a team of analytical and technical staff. In addition to managing overall division performance, this position is responsible for workload projections and staff resources allocation to best meet the office’s goals and objectives. The position will lead the Real Property Standards functions of the office. This role will direct the ongoing business process improvements to Real Property procedures, in accordance with state law. The Manager will identify and develop data tools and processes necessary to ensure professional appraisers have the information to complete fair and accurate valuations of property. The Manager may represent the Assessor at the Board of Supervisors and be delegated decision-making authority in legal proceedings where the Assessor is represented by the City Attorney.        

Essential duties include but are not limited to:

  • Uses performance data to plan, organize, and administer the activities of the Real Property Division to achieve maximum operational efficiency, improve technical performance and reduce overall operating costs.  
  • Responsible for the quality and efficiency of the department’s customer service functions including providing accurate information and related services to the general public either in person, over the phone, and by mail or email.
  • Interacts and coordinates the activities of the Real Property Division and represents the department in working with the City Attorney’s Office, the State Board of Equalization, Assessment Appeals Board, other City departments and the general public to resolve complex problems and issues involving real property tax and/or taxpayer complaints, often under stressful conditions.
  • Responsible for the training, monitoring, evaluating, and coaching of subordinate employees engaged in the daily activities of the Real Property Division to meet all service expectations and commitments and improve performance.  
  • Interprets and enforces California laws, City ordinances, and regulations governing real property taxes and assessments and their applications as set forth by the California Revenue and Taxation Codes. 
  • Uses real property assessment and appraisal software, supervises and verifies difficult and complex accounting, financial and operational records and documents pertaining to real property; coordinate with information technology division in development and implementation of new property tax software solutions.  
  • Responsible for the development and implementation of Division strategic goals, objectives, performance measures, policies, procedures and guidelines.
  • Responsible for the maintenance of taxpayer records and operational reports as mandated by State and local laws.  
  • Assists in the development, improvement and maintenance of the department’s website to provide the general public, especially non-English speaking taxpayers, with reasonable and timely access to important and updated information pertaining to real property assessments. 
  • Analyzes new and proposed legislative changes to property tax laws and related activities to determine operational impact and makes appropriate recommendations.
  • Works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division and department.  

Minimum Qualifications

Possession of a Baccalaureate Degree or higher from an accredited college or university in Accounting, Business Administration, Economics, Political Science, Public Administration or a closely related field; AND

Six (6) years verifiable public entity work experience with real property appraisals, assessments, transfers, taxation, and/or valuations and audits; three (3) years of which includes supervisory responsibilities; OR

Eight (8) years verifiable work experience in appraisals, data and system analysis, performance management, finance, auditing or accounting for taxation,  or related field; three (3) years of which includes supervisory responsibilities.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Gerald Buss by telephone at 415.554.5213, or by email at Gerald.buss@sfgov.org.


Selection Procedures

Management Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire: (Weight: 60%)

Applicants who pass the Management Test Battery will be eligible to complete a Supplemental Questionnaire. *PLEASE NOTE: The Supplemental Questionnaire will be distributed via email, and only to those candidates who achieve a passing score on the Management Test Battery.* The Supplemental Questionnaire has been designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: Comprehensive knowledge of management and organization practices and principles including the organizational structure, functioning, and relationships among units; skill to tactfully and effectively communicate with personnel at all levels and the general public, often under stressful situations, and challenge and inspire others to achieve better results, ability to effectively manage, plan, coordinate and direct the work of subordinates and use of persuasion when necessary to ensure the success of the team and project; ability to set priorities, delegate, motivate and develop subordinates’ skills, coach them to become top performers and communicate objectives and goals and established work standards and expectations; ability to act decisively using sound judgment based on perceptive and analytical processes; skill to approach problem solving logically, research options, deal with conflicts, confrontations and disagreements in a positive manner, avoid biases and focus on meaningful data to draw the right conclusions, and creative solutions, even under pressure; knowledge of State and local laws and regulations pertaining to personal property taxation and assessments to objectively evaluate relevant information and develop alternative courses of action.

Applicants must possess a passing score on both the Management Test Battery and the Supplemental Questionnaire in order to be eligible for the final Eligible list.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 


Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:


Exam Type:  CPE
Issued:  January 3, 2017
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0933-072818


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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