0933 Manager V - CDD Operations Manager

Recruitment #PBT-0933-082501


This is a Position Based Test conducted in accordance with Civil Service Rule 111A

About the San Francisco Public Utilities Commission (SFPUC)
Our mission is to provide customers with high quality, efficient and reliable water, power, and sewer services in a manner that is inclusive of environmental and community interests, and sustains the resources entrusted in our care. We are comprised of three essential 24/7 service utilities: Water, Wastewater, and Power. We provide retail drinking water and wastewater services to San Francisco, wholesale water to three Bay Area counties, and green hydroelectric and solar power to San Francisco’s City facilities and properties. Headquartered in San Francisco, we have about 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Position Description
Under the direction of the SFPUC City Distribution Division (CDD) Manager, the CDD Operations Manager exercises responsible charge of the CDD’s operations and maintenance activities for all facilities and lands in the SFPUC Local Water System. This requires day-to-day oversight of all operations for the potable water, recycled water, and groundwater pipelines, wells, pump stations, hydro-pneumatic stations, tanks and reservoirs within the City and County of San Francisco; oversight of operations and maintenance for the high-pressure dedicated fire-fighting water system (Auxiliary Water Supply System, AWSS); oversight of maintenance for all watershed lands and water facilities within the City and County of San Francisco; coordination with other SFPUC departments, City departments including SF Public Works, SF Municipal Transportation Agency, and SF Fire Department and enforcement agencies including the State Water Resources Control Board and Division of Safety of Dams, to meet all regulatory, operational, and construction support commitments and requirements; and supervision of all subordinate staff, and coordination and communication with other Division staff and management, to provide highest quality of service, meet Water Enterprise levels of service goals, and implement SFPUC Strategic Plan Mission, Vision and Values.

The essential functions of this position include: 

  • Oversee and coordinate operations and maintenance activities for Local Water pipelines, facilities, and lands to ensure compliance with regulatory requirements and SFPUC goals and objectives 
  • Manage response to unplanned outages including facility failures, pipeline and valve leaks and breaks, and water quality anomalies
  • Manage response to emergencies including fires, earthquakes, flooding from large main breaks, failure of other utilities located near water facilities, and other natural and man-made disasters 
  • Assure regulatory compliance and service goals are being met at all times, including proactively monitoring water quality and water supply/demand levels; maintaining minimum and maximum pressures and other operating target levels; minimizing unplanned outages of water to customers 
  • Manage planned construction work for main replacement program including assisting in long-term resource projections; prioritizing daily work; scheduling crews; overseeing pipeline shutdowns, main connections, service renewals, flushing, disinfections, pressure tests, and other work coordinated with contractors or others 
  • Provide reviews and support for facility capital improvements and maintenance projects including design review for operational impacts; development and oversight of Shutdown Plans; coordination with other CDD groups, SFPUC staff, and contractors; supervision of staff during the shutdown; and documentation of shutdown and start-up activities, including follow-up for any unforeseen impacts, changed conditions, or unanticipated results 
  • Manage work for new or re-developed areas of SF including: replace or install new mains and water services; participate in design review, construction support, and shutdown planning meetings; make recommendations for facilities replacement, upgrade, relocation or repair 
  • Manage response to main breaks, leaks, and customer inquiries within two hours of call; coordinate appropriate communications and repairs; assure cost and work information are documented accurately; provide follow-up communications as needed 
  • Oversee proactive maintenance activities including flushing, leak detection, valve exercise, and hydrant maintenance in the distribution system, and inspection and routine maintenance at facilities, to assure preventative maintenance goals and schedules are met; assure documentation of maintenance activities and results in database is accurate, complete, and timely 
  • Manage construction coordination activities for all planned and unplanned work performed by the CDD Construction & Maintenance (C&M) department 
  • Perform short-term and long-term planning and create reports to ensure adequate resource levels (staffing, equipment, and training) are provided 
  • Manage materials, equipment, vehicles and other resources assigned to subordinate staff effectively, efficiently, and maintaining a high level of accountability 
  • Prepare and analyze system performance reports, recommend changes and improvements, and continuously implement and enforce policies and procedures 
  • Ensure Performance Appraisals are prepared annually for all direct reports and subordinate staff in the C&M department; implement progressive disciplinary processes appropriately 
  • Enforce existing policies and procedures for subordinate work groups and develop and update policies and procedures with management oversight appropriately 
  • Implement and oversee training and development of subordinate staff; mentor staff to provide advancement opportunities and succession planning
  • Plan and oversee consultant contracts as needed 
  • Perform other duties as assigned to ensure the safe and reliable operation of the City Distribution Division water distribution system

Compensation and Benefits:
The normal 0933 Manager V annual salary range is $135,564 to $173,030/year. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range. In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.


Minimum Qualifications

  1. Possession of a baccalaureate degree from an accredited college or university in civil or mechanical engineering, construction management, industrial engineering, public administration, or closely related field; AND 
  2. Seven (7) years of experience in operations, maintenance, and/or planning of water or wastewater facilities, systems, or programs which must include three (3) years in direct supervision of water or wastewater utility staff; AND 
  3. Possession of a valid California Drivers License; AND 
  4. Possession of a D3 Water Distribution Operator Certificate with requirement to obtain D4 Water Distribution Operator Certificate within one year.

Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications 
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Excellent written and oral communication skills 
  • Construction management and scheduling experience, particularly working on water or wastewater facility construction or maintenance projects 
  • Knowledge of best management practices for water distribution systems 
  • Possession of a California Civil or Mechanical Professional Engineer license

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ana Valdes, by telephone at 415-554-1664, or by email at aborjavaldes@sfwater.org.

Selection Procedures

Supplemental Questionnaire: 
Applicants are required to complete a Supplemental Questionnaire as part of the online application process. The Supplemental Questionnaire is for informational purposes only and will not be scored. The supplemental questionnaire may be used to determine candidates' experience, training and education as they relate to the job-related knowledge, skills and abilities needed to perform the essential functions of class 0933 CDD Operations Manager. Responses on this supplemental questionnaire will be evaluated to determine if you meet the minimum qualifications of this position and may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Management Test Battery: (Weight: 100%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process. Applicants can also obtain the City and County of San Francisco Employment Policies and Procedures: Important Employment Information via hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found at:


Exam Type: Combined Promotive & Entrance
Issued Date: February 16, 2018
March 15, 2018: Filing period extended through March 30, 2018 to conduct additional recruitment.
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0933-082501
PUC/AGV/415-554-1641 (1094342)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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