0933 Manager V, Systems Chief Technology Officer

Recruitment #PBT-0933-096994

Introduction

Systems Chief Technology Officer
City Job Classification:  0933 Manager V

Controller’s Office -  Systems Division

 This announcement has been amended on 6/26/2019 to update the Selection Procedures section. 

Overview: The Systems Division of the Controller’s Office manages the City and County of San Francisco’s Enterprise Oracle and PeopleSoft Applications, which are branded locally as our SF People & Pay, SF Learning, SF Financials, SF Procurement, and SF Reports & Analytics systems. These applications provide a robust, integrated platform that delivers mission-critical services to 55 City Departments, eliminating the need for hundreds of independent legacy systems and customized applications. The technology implemented and maintained by the Systems Division provides standardization, transparency, and efficiency for the City’s crucial business processes.  We are committed to enhancing and expanding application functionality to better support our users’ changing needs.  Over the last 5-year period, we have launched new applications and products that have greatly increased and diversified our user base and amplified the need to improve how we assist our business partners to drive stakeholders value and desired business outcomes.

The Systems Division within the Controller’s Office manages the following enterprise-wide systems for the City:  Oracle Interaction Hub, PeopleSoft Human Capital Management (HCM), PeopleSoft Financials & Supply Chain Management (FSCM), PeopleSoft Enterprise Learning Management (ELM), Oracle Business Intelligence Enterprise Edition (OBIEE), Cognos Business Intelligence, and Informatica.    

Position Description

We are seeking a dynamic and strategic leader to serve as the Chief Technology Officer with direct oversight and accountability over multiple technical teams of the Systems Division including: Development, PeopleSoft Administration; Infrastructure; Systems Integration.   The Chief Technology Officer position is a highly complex, executive-level role requiring specialized experience, skills and focus.  The position includes roles and responsibilities which directly benefit and impact all departments and employees citywide.

Key responsibilities include:

  • Guide and direct the development and realization of the system technical configuration, product integration, legacy systems data conversion and validation;
  • Architect technical design, development and testing of custom modules to build an enterprise-level solution; 
  • Collaboration with the citywide Department of Technology on the following services and dependencies: User Authentication; Database Administration; Backup & Recovery; Network Services; Load Balancing; Disaster Readiness and Recovery; Security; Data Centers;
  • Collaboration with division and system stakeholders across all departments and central agencies;
  • Contacts are regularly with higher-level positions at or above the supervisor’s level and often with executives (e.g. department CIO and IT management, as well as management level staff at the citywide Department of Technology);
  • Collaborates at multiple policy levels including interpretation of complex and sensitive policy, negotiating major issues within defined policy guidelines, and implementing policy or procedural changes as necessary;
  • Develops policy affecting service delivery and infrastructure of the citywide PeopleSoft and related systems. This position is the lead architect for all PeopleSoft-related technologies;
  • Develops strategic performance plans;
  • Monitoring of critical citywide systems;
  • Position also supervises the consultant work with Department of Technology, including Database Administration; Backup & Recovery; Network Services; Load Balancing; Disaster Readiness and Recovery; Security; Data Centers.
  • Collaborates with citywide leaders to define business objectives and strategic initiatives;
  • Interacts with functional and technical experts to develop fit-gap and requirements analyses, system upgrades and enhancements and ongoing maintenance and support;
  • Develops staffing plans, hires and manages staff, and evaluates performance of staff as well as consultants;
  • Communicates with Controller’s Office Sr. Management, Executive Steering Committee, advisory boards, commissions, major stakeholders and the public by providing regular reports as well as dashboards;
  • Presents business needs and system requirements and recommendations for policy action or resolution;
  • Performs other duties as assigned. 

Minimum Qualifications

The Minimum Qualification guidelines for management classifications can be referenced here. Please note, additional qualifications (i.e., desirable qualifications) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in information systems management; computer science; computer information systems; information technology; or business administration or a related field; AND,

Experience:

Eight (8) years experience implementing and managing integrated information systems projects including experience in the implementation of PeopleSoft ERP systems.   This experience must include:   Five (5) years of technical design and development experience with PeopleSoft Development Tools (PeopleTools 8.5x, Application Designer, PeopleCode, SQR, Process Scheduler and PeopleSoft Query); AND Five (5) years experience in PeopleSoft HCM system and module functionality, fit/gap analysis, customization, and testing strategies; AND Three (3) years experience in PeopleSoft FSCM system and module functionality, fit/gap analysis, customization, and testing strategies; AND Three (3) years experience supervising and managing the work of technical designers, developers, consultants and IS professionals.

This experience requirements may be gained concurrently.   

Education Substitution:  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Experience implementing PeopleSoft HCM modules: Human Resources, Payroll, Benefits Administration, Time & Labor.
  • Extensive knowledge and experience in managing PeopleSoft Financials & Supply Chain Management systems.
  • Five (5) years of progressively increasing management experience in a public or nonprofit organization;
  • Demonstrated strong analytical, planning, and organizational skills and abilities;
  • Demonstrated experience interacting with internal and external governmental personnel and outside vendors and contractors;
  • Experience with hiring and managing technical staff and business analysts at all levels;
  • Experience with setting performance standards, creating policies and procedures, and managing the work environment for professional level staff;
  • Proven ability to interact skillfully and tactfully with all levels of government officials, customers, employees and the public, including the highest levels of organizational leadership and management;
  • Proven ability to plan, organize and direct work of a diverse group of professional subordinates as well as the ability to consistently work productively and professionally under the pressure of critical deadlines when supporting systems implementations and 24/7 operations.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vicente Centeno, by telephone at (415) 554-7506, or by email at Vicente.Centeno@sfgov.org

 

Selection Procedures

Supplemental Questionnaire: (Qualifying)  All candidates will be emailed a Supplemental Questionnaire.  The purpose of this Supplemental Questionnaire is to determine your experience, training and education as they relate to the job-related knowledge, skills and abilities needed to perform the essential functions of Class 0933.  Responses on this Supplemental Questionnaire will be evaluated to determine if you meet the minimum qualifications for this classification.  

Management Test Battery: (Weight: 40%) Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.  A passing score must be achieved on the Management Test Battery in order to continue in the selection process.  This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.  Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent. 

Oral Examination: (Weight 60%) Candidates who will be assessed through a structured oral panel examination designed to measure their relative knowledge, skill and ability levels in job-related areas. 
Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.  Additionally, candidates must pass both test components to be placed on the resulting eligible list.

 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six  (6) months, and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of the list.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities


Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference

 

Exam Type: CPE 
Issued: 6/14/2019
Amended:  6/26/2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0933-096994
CON/CV/ 415-554-7506

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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