0933 Manager V - Chief Information Officer

Recruitment #PBT-0933-099629

Introduction

This is a Position Based Test administered in accordance with Civil Service Rule 111A.

Applicants are encouraged to apply as soon as possible as this announcement may close at any time, but not before 5:00 p.m. (PST) on January 31, 2020.


Position Description
Under administrative direction from the Deputy Director of Administration and Support, the Chief Information Officer (CIO) directs through subordinates the activities of the Department of Emergency Management’s (DEM) IT unit. Directs and manages professional and technical staff, consultants and contractors. Directly supervises and/or has oversight of 18 full-time employees and 5 part-time employees within the following DEM groups: Project Management Office, public safety support, and applications/engineering. The overall responsibility of the DEM IT unit is to maintain, update and enhance existing mission critical, public safety IT systems as well as DEM business systems. The DEM IT unit functions include fiscal management, project management, negotiation, contracting, vendor oversight, service desk, and provision of 24/7/365 IT support for the City’s public safety infrastructure. IT systems maintained by the DEM IT unit include cloud services, virtual/physical servers, storage, networking, cybersecurity, applications, desktop, and building systems.

As part of DEM’s Executive Team, the CIO provides executive-level leadership and direction in matters relating to vision, policies, priorities, and objectives; provides leadership on setting hardware, software, installation, and documentation standards for DEM systems; provides coordination among various City and non-City agencies utilizing public safety systems; analyzes new mandates and regulations for departmental impact (such as NextGen 9-1-1, data sharing, security regulations, and consolidation directives); analyzes and recommends procedures consistent with departmental directives, policies, and regulations for DEM or 9-1-1 systems; represents the department at various City IT committees; and performs related duties as assigned.

The essential functions of this position include:

  • Plans, organizes, directs, controls and reviews the operation of major departmental functions and activities. Adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
  • Develops, implements and maintains procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of an IT unit; determines service levels and resource allocation to achieve timely outcomes and measurable goals within budget.
  • Budget development for the IT unit including ongoing maintenance and new initiatives. Implements/monitors budget expenditures of the operating budget for the IT unit.
  • Oversees the development and management of contracts for consultants and hardware/software vendors.
  • Plays key leadership role in citywide public safety IT projects and oversees the implementation of departmental projects.
  • Performs as an effective manager within the department structure by overseeing the IT Group. Monitors the work of and coaches subordinates to improve performance.
  • Ensures that DEM technical group meets performance goals for operational systems including 9-1-1 related systems.
  • Provides quarterly reports to the Executive Management Team.
  • Provides high quality technology consulting service to the various divisions, managers, and project teams within the department.
  • Coordinates the delivery of IT services with Committee on Information Technology (COIT) and other City agencies to ensure the efficient use of the City’s resources, including the submission of project plans and documents to COIT.
  • Performs related duties as assigned.

     

Minimum Qualifications

Education
Possession of a baccalaureate degree from an accredited college or university, with major college coursework in management information systems, computer science, information technology, business administration or closely related field; AND

Experience
Six (6) years of experience in IT systems or projects of over $1M value that provide mission critical IT functions, the failure of which would have a major impact on the organization such as: payroll, cybersecurity, system controls (SCADA), or public safety systems. Three (3) years of this experience must include supervising professional staff in a technology unit.

Substitution
Education Substitution: Applicants may substitute up to two (2) years of the required education with additional qualifying experience on a year-for-year basis. One year (2,000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Managerial experience over IT systems.
  • Experience working within a public safety agency involved in emergency and disaster services.
  • Experience working in management of 9-1-1 IT systems: Computer Aided Dispatch, 9-1-1 Telephony, and/or Public Safety Radio systems.
  • Knowledge of cybersecurity systems and best practices.
  • Excellent verbal, written, organizational, presentation and interpersonal communications skills.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patty Wong telephone at 415-558-3821, or by email at patty.wong@sfgov.org.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please click here: https://sfdhr.org/management-test-battery-information.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation (Weight: 60%)
Candidates will be prompted to complete a Supplemental Questionnaire that must be submitted during the online application process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position 0933 Chief Information Officer. All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

A passing score on both the Management Test Battery and the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List.

Certification Rule
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List
A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please click here. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found here.

Veterans Preference
Information regarding requests for veteran’s preference can be found here.

Terms of the Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Exam Type: Combined Promotive & Entrance
Issued: 1/16/20
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: PBT-0933-099629
DEM/PW/415-558-3821

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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