0941 Deputy Assistant General Manager, External Affairs

Manager VI

Recruitment #PBT-0941-107696


0941 Manager VI 
San Francisco Public Utilities Commission 
Recruitment #PBT-0941-107696

11/09/20: Job announcement original open date.
12/07/20: Job announcement original close date.
4/12/21: Job announcement reopened to expand candidate pool. 
4/14/21: Job announcement close date extended to 4/26/21.
Applicants that applied already need not reapply.

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

About the San Francisco Public Utilities Commission (SFPUC) and the External Affairs Bureau 
Our mission is to provide customers with high quality, efficient and reliable water, power, and sewer services in a manner that is inclusive of environmental and community interests, and sustains the resources entrusted in our care. We are comprised of three essential 24/7 service utilities: Water, Wastewater, and Power. We provide retail drinking water and wastewater services to San Francisco, wholesale water to three Bay Area counties, and green hydroelectric and solar power to San Francisco’s City facilities and properties. Headquartered in San Francisco, we have about 2,300 employees working in seven counties with a combined annual operating budget of over $900 million. The External Affairs Bureau of the San Francisco Public Utilities Commission (SFPUC) oversees the Agency’s local, state, and federal legislative and policy activities, communications and community engagement, community benefits and environmental justice programs, agency-wide strategic planning, sustainability, and strategic initiatives.

Position Description
Under direction of the Assistant General Manager for External Affairs (AGM), the Deputy Assistant General Manager (Deputy AGM) directs high priority, cross-Agency, time-sensitive initiatives. As a part of the External Affairs Management Team, the Deputy AGM is expected to function at the highest level of management and provide highly specialized professional functions within the Bureau and Agency. This position is responsible for the coordination of high-priority Agency-wide issues, facilitates strategic planning processes, works behind the scenes to problem solve, and has a high level of accountability. The Deputy AGM works directly with the External Affairs Management Team to develop and refine the Bureau’s strategies, planning processes, and implementation methods for maximizing the overall impact of the Bureau. This senior-level position ensures quality control across all External Affairs Divisions, facilitates cross-Bureau collaboration, and change management.

Ideal Candidate:
Strong candidates will possess the following leadership competencies required to provide senior-level support to the AGM through the execution of broad and complex assignments:
  • Sets Vision and Direction: Envisions what the future looks like at a defined point, communicates this vision with authentic conviction, and inspires and engages others in creating that future.
  • Relationship Management: Builds open, honest, and respectful relationships through effective communication and collaboration techniques; develops networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals; utilizes a variety of communication approaches to successfully gain support, influence others, and strengthen relationships. 
  • Political Savvy: Recognizes the relationships, histories, and networks among other employees and agencies and uses this awareness to successfully navigate the organization, build consensus, and accomplish goals; understands internal and external political climate and acts accordingly; considers the reputation of the organization and of themselves.
  • Strategic Planning: Formulates objectives and priorities, implements plans, and allocates resources to achieve the long-term goals of the organization.
  • Change Management: Ensures that planned changes are thoroughly, smoothly, and effectively implemented and that the lasting benefits of change are achieved; understands the necessity of communicating change intentions and engaging those affected by the change. 
  • Conflict Management and Resolution: Preserves productive and professional relationships by identifying conflict, addressing issues, and arriving at best possible outcomes. 
  • Valuing Diversity and Talent Management: Recognizes the role of diversity in assembling capable teams and building a successful workforce; fosters an inclusive and cooperative work environment where diversity and individual differences are valued and capitalized upon to achieve the vision and mission of the organization. 
  • Accountability: Acts with integrity, honesty, and fairness; inspires trust; clearly defines roles and responsibilities for self and others; holds others to their roles and responsibilities; complies with legal and ethical guidelines; acts as a responsible steward of the resources entrusted to the SFPUC.
  • Risk Management: Understands personal responsibility for managing risks and takes precaution in avoiding preventable risks; identifies, assesses, and mitigates risks seen as impacting the organization's achievement of strategic goals and objectives; ensures self and others are following procedures that prevent avoidable risks to health and safety.
  • Decision Making and Problem Solving: Takes ownership of problems and makes responsible, transparent, and clear decisions; involves others in addressing problems and seeking solutions; gathers relevant information and conducts appropriate analyses; understands the impact of decisions. 
  • Adaptability: Adjusts, perseveres, and succeeds in meeting objectives despite rapidly shifting environment, demands, and resources; reacts appropriately to changing conditions or priorities; alters approaches to most effectively address different situations and people; responds positively to tasks and situations outside of comfort zone
Essential Functions:
High-level Support for AGM and External Affairs Management Team
  • Provides strategic leadership and support, including information and deliverables on projects, and obtains direction from the AGM; and provides updates on progress and status. 
  • Attends various executive meetings on behalf of the AGM. Ensures that clear action items have been identified and monitors follow-up actions.
  • Meets with AGM weekly to plan the week ahead and provide information and deliverables. 
  • Provides staffing for AGM’s high-priority projects and initiatives and provides guidance to the AGM and Management Team on variety of issues.
  • Collaborates with and acts as a confidential sounding board to the AGM in developing strategies and systems to improve the quality, efficiency, and responsiveness of a broad range of services and operations.
  • Facilitates Management Team events and all-staff meetings, such as the annual retreat.
  • Facilitates effective communication between AGM and Management Team, External Affairs staff, and other key stakeholders.
  • Coordinates regular weekly, quarterly, and annual meetings for the AGM and External Affairs Management Team. 
  • Composes complex confidential reports and prepares correspondence.
Program Oversight and Management
  • Ensure quality assurance and quality control across all External Affairs Divisions.
  • Facilitates cross-Bureau collaboration, organizational development, and team culture.
  • Oversees Agency’s Strategic Plan and Sustainability Plan.
  • Oversees External Affairs budget.
  • Improves and Streamlines External Affairs administrative processes.
  • Oversees organizational change management efforts for External Affairs.
  • Responsible for program management and strategic initiatives as assigned by AGM.
  • Leads, manages, and coordinates special projects and initiatives on behalf of the AGM and Management team, frequently involving other executive officers and/or outside agencies.
  • Communicates regularly and maintain positive working relationships with all City departments, public officials, other governmental agencies, and the public. 
  • Directs the work of subordinate staff, including establishment of goals, objectives and priorities, preparation of work plans, review of work products, and creation and implementation of training and development opportunities, as well as performance management activities.
  • Manage consultants and contracts to develop and implement strategies for various initiatives.
Class 0941 Manager VI performs other related duties as required. 

Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

  1. Possession of a baccalaureate degree from an accredited university or college preferably in Public Administration, Public Policy, Urban Studies, Urban/City Planning, Law, Environmental Studies, or closely related field; AND
  2. Five (5) years of verifiable managerial and administrative experience in program planning, program management, and implementation. This experience must include planning, assigning, directing and reviewing work processes, all of which must include supervisory experience.
  1. Additional qualifying work experience may be substituted for the required education on a year for year basis (30 semester / 45 quarter units equal one year) for up to two (2) years. 
  2. Advanced degrees such as Master's in Public Administration, Public Policy, Urban Studies, Urban/City Planning, Law, Environmental Studies, or related field may substitute for one (1) year of the required work experience.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
  • Select the desired job announcement 
  • Select "Apply" and read and acknowledge the information  
  • Select either "I am a New User" if you have not previously registered, or "I have Registered Previously" 
  • Follow instructions on the screen
Need help completing the application?
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 

We communicate by email.
You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date.  Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter.  To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply.  You should retain the confirmation email for your records.  Failure to receive the email means that the online application was not submitted or received.

Word of advice:
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Monica Guzman, by email at MGuzman@sfwater.org or jobs@sfwater.org. 

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying) 
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position. 

Management Test Battery: (Weight: 40%)
Qualified candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco.

A passing score must be achieved on the Management Test Battery to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. 

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either(a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Retesting is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire: (Weight 60%)
Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire is designed to determine if candidates meet the minimum qualifications of this position, and to measure knowledge, skills, and/or abilities in job-related areas which may include, but not be limited to: technical knowledge, management ability, supervisory ability, written communication ability. Only those applicants who pass the Management Test Battery will receive a score on the Supplemental Questionnaire.

Certification Rule: 
The certification rule for the ranked eligible lists resulting from this examination will be Rule of the List. The department may administer additional position-specific selection procedures to make final hiring decisions. 

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director. 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  

Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Combined Promotive and Entrance
Issued: November 9, 2020/ Reopened: April 12, 2021
Carol Isen, Human Resources Director
Department of Human Resources
Recruitment ID: PBT-0941-107696 (01108831)
PUC/MG MGuzman@sfwater.org


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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