0941 - Manager VI, Systems of Care Director

Behavioral Health Services

Recruitment #PBT-0941-111643


San Francisco Department of Public Health (SFDPH)
0941 - Manager VI, Systems of Care Director

 This is a Position Based Test administered in accordance with Civil Service Rule 111A.


The  Behavioral Health Services, Systems of Care (SOC) Director manages a team of executive leaders responsible for the BHS sub-divisions of Adult, Older-Adult, Children, Youth, & Families (CYF), Transitional Age Youth (TAY), Substance use Disorder (SUD), Street-based and Justice Involved, and Crisis Response. This team provides vision, direction, and administrative leadership for all BHS clinical programs and services delivering mental health and substance abuse disorder treatment services.  

About Behavioral Health Services
SFDPH Behavioral Health Services (BHS) is responsible for providing specialty behavioral health services for the public safety net in San Francisco. This includes a full spectrum of mental health and substance use disorder services throughout San Francisco (City) including, outpatient, intensive case management, residential treatment, forensics, crisis/emergency, acute inpatient, long-term institutional care, etc. BHS treatment services are available to residents of San Francisco who receive Medi-Cal benefits, San Francisco Health Plan members, and to other San Francisco residents with limited resources. 25,000 clients access substance use and mental health treatment each year and tens of thousands are reached through prevention and early intervention work. 

This is an exciting time to join BHS 
BHS is preparing for a period of growth and transformation. San Francisco is making significant new investments in behavioral health that are designed to achieve goals of improving access, quality, coordination of care, and efficiency. In addition to addressing these system goals, BHS is directing significant resources to improve services for individuals and families experiencing homelessness as well as those who have been marginalized by historic and institutional racism. BHS is seeking candidates that demonstrating a strong commitment to these issues and a proven track record effecting change in these areas. 

To prepare for the work ahead, the SFHN has developed a new organizational structure for BHS that includes two newly formed divisions – 1) BHS Managed Care and 2) BHS SOC.  The Directors of these two divisions report to the Director of BHS/Mental Health San Francisco (MHSF). 

Work Location: Behavioral Health Access Center (BHAC), 1380 Howard Street, San Francisco, 94103

Work Schedule:  Monday - Friday 8am - 5pm; this position may require working days, evenings, nights, weekends, and/or holidays.

Essential Duties:

  • Provides administrative oversight and clinical leadership for all BHS clinical programs and services. Makes or recommends final decisions regarding policy, operations, and administrative procedures.
  • Inspires, manages, and develops sub-division Directors. Monitors performance and coaches to improve performance.
  • Works in collaboration with the BHS Chief Medical Officer to ensure co-ordination of medical and psychiatric services across civil service and contracted behavioral health programs.
  • Develops and implements policies and procedures to ensure high-quality clinical operation of the SOC that complies with relevant city, county, state and federal regulations (including in the regulatory compliance of client medical records). Supports efforts to monitor and evaluate the effectiveness and efficiency of the division's service delivery system.
  • Fosters collaboration among sub-units and participates in the service delivery system coordination and planning, problem solving, and policy development of assigned modalities of care within the SOC.
  • Coordinates and collaborates with other service providers to ensure smooth transitions across the continuum of health care.
  • Works in collaboration with the DPH Business Office, Facilities Team to address the operational needs of civil-service programs, including physical plant, equipment, material and supplies.
  • Fosters collaborative partnerships with various divisions (e.g. Quality Assurance, Quality Improvement, Compliance) to promote a culture of continuous quality improvement and to support the implementation of Lean across BHS.
  • Receives and analyzes SOC division reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to plan, implement, monitor, and evaluate processes.
  • Provides oversight and initiates interventions into operations of both civil service and contracted providers when monitoring reveals performance or quality problems, including monitoring implementation of plans of correction.
  • Ensures that consumers receive effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs, practices and preferred language.
  • Collaborates actively with other SFHN, SFDPH, Ambulatory Care, and BHS leaders. Establishes effective working relationships with members of the community, local, state, and federal agencies.  
  • Responds to local, state, and federal legislative issues impacting behavioral health services.
The BHS SOC Director performs other related duties as assigned/required.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

1. Education: Possession of a Bachelor's degree from an accredited college or university; AND

2. Experience: Four (4) years of managerial experience in a behavioral health setting, all of which must include supervising health care professionals; AND

3. License(s): Possession of a valid license in one (1) of the following:
  • Licensed Clinical Social Worker(LCSW), Licensed Professional Clinical Counselor (LPCC), or Licensed Marriage and Family Therapist(LMFT) issued by the California Board of Behavioral Sciences; OR
  • Psychologist license issued by the California Board of Psychology; OR
  • Doctor of Medicine license issued by the Medical Board of California and valid Drug Enforcement Administration registration with the United States Department of Justice; OR
  • Doctor of Osteopathy license issued by the Osteopathic Medical Board of California and valid Drug Enforcement Administration registration with the United States Department of Justice.
Note: One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:
  • Possession of a valid CA Drivers License, or ability to apply and receive CA Drivers license at time of hire.
  • Knowledge of principles, practices and techniques of program planning, development and evaluation as applied to behavioral health treatment in a multicultural environment serving patients with behavioral health disorders and their families.
  • Ability to envision and implement system-wide changes with demonstrable improvements in behavioral health outcomes.
  • Knowledge of practices and strategies to address racial and cultural disparities in behavioral health, using principles of Trauma Informed Systems and Wellness and Recovery.
  • Knowledge of principles, practices and techniques that ensure compliance with State and Federal regulations for Short Doyle billing, the Mental Health Services Act, and the Drug Medi-Cal Organized Delivery System.
  • Experience with multicultural clients and workforce in an urban setting.
  • Experience with services that target and effectively meet the needs of patients with behavioral health disorders, criminal justice involvement and homelessness.
  • Experience with Electronic Health Record implementation.
  • Experience working in a system which has implemented Quality Improvement principles and tools, using performance improvement tools such a Lean.  

    Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

    Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

    Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

    How To Apply

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

    • Select the PBT-0941-111643 job announcement
    • Select “Apply” and read and acknowledge the information
    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    • Follow instructions on the screen

    In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

    If you have any questions regarding this recruitment or application process, please contact the exam analyst, Danny Wan, by telephone at 628-217-7119, or by email at danny.wan@sfdph.org.

    Selection Procedures

    Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying)

    Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

    Management Test Battery: (Weight: 100%)

    Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

    A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

    This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

    Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

    This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

    Qualified candidates will be notified of the exact date, time and location of the examination.

    A passing score must be achieved on the Management Test Battery and Supplemental Questionnaire Evaluation in order to continue in the selection process and be placed on the eligible list.

    Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

    Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

    The department may administer additional position-specific selection procedures to make final hiring decisions.

    Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

    Certification Rule: The certification rule for the ranked eligible lists resulting from this examination will be Rule of the List. The department may administer additional position-specific selection procedures to make final hiring decisions.  

    Eligible List: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

    The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director. 

    Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

    Conviction History

    As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


    Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

    Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. 

    Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

    Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.   

    Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

    Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.    

    General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor. 

    Copies of Application Documents:  Applicants should keep copies of all documents submitted, as these will not be returned. http://sfdhr.org/getting-job#copies   

    Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://sfdhr.org/getting-job#identification  

    Information on requesting a reasonable ADA Accommodation: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

    Issued:  May 11, 2021
    Carol Isen
    Human Resources Director
    Department of Human Resources
    Recruitment ID Number: PBT-0941-111643
    DPH / DW / 628-217-7119 / 01115574


    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.


    Click on a link below to apply for this position:

    Fill out the Supplemental Questionnaire and Application NOW using the Internet.
    View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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