IS Business Analyst-Assistant
|Department||Department of Public Health|
|Date Opened||5/5/2021 1:00:00 PM|
|Filing Deadline||5/19/2021 5:00:00 PM|
|Salary||$38.53 - $48.45/hour; $6,678.00 - $8,398.00/month; $80,132.00 - $100,776.00/year|
|Job Type||Permanent PBT|
1051 IS Business Analyst - Assistant
This is a Position-Based Test (PBT) conducted in accordance with Civil Service Rule 111A.
This recruitment may close at any time, but no sooner than May 19, 2021 at 5:00 p.m. Interested applicants are encouraged to apply immediately.
Under general direction, the 1051 IS Assistant Business Analyst will assist with the documentation of standard work, monitoring of Incident queues, creation of standard test plans, assignment of tickets, and secondary application owner support across the entire portfolio of applications.
Application Support for Population Health and Environmental Health Applications. This role will provide application support for public health surveillance, environmental health, and case management.
Act as application support for public health modules, including, but not limited to:
- Environmental Health
- Disease Surveillance
- Electronic Lab Reporting
The responsibilities of application support include:
- Assist senior business analyst with developing, configuring, and testing on approved Population Health applications
- Act as support person for all DPH IT-wide patching events
- Monitor ServiceNow queues
- Document all processes
- Monitor ServiceNow queues assigned to Population Health Applications;
- Assist in developing systems (via models, codes, configuration) based on program needs, system limitations, department needs, and interoperability;
- Assist in creating SQL queries and reports;
- Assist in creating workflows, document/print templates, import rosters based on program needs;
- Identify bugs, report to vendor through Jira and Monday.com;
- Attend meetings with vendors regularly on project and support/maintenance;
- Utilize HP-ALM QC software; create test scripts, run test labs for code deployments and patching events;
- Maintain and monitor ELR import feed;
- Deduplicate persons/cases;
- Compile and maintain data dictionaries; and
- Perform other related duties and responsibilities as assigned.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
- Experience in the information systems field, including technical support, content management, administration of network applications or system analysis may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
- Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Verification of Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
How To Apply
Applications for City and County of San Francisco jobs are ONLY being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
· Select the desired job announcement
· Select “Apply” and read and acknowledge the information
· Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
· Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tara Stevens, by email at Tara.Stevens@sfdph.org, or by telephone at 415-554-2919.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.