1052 IS Business Analyst - IT Project Analyst

Recruitment #PBT-1052-075611


1052 IS Business Analyst - IT Project Analyst
San Francisco Department of Public Health

Applicants are encouraged to file immediately as this recruitment may close at any time, but no earlier than April 28, 2017

Position Description:
Under general direction of the Information Technology (IT) Program Management Office (PMO) Portfolio Management & Support supervisor, the IT Project/Business Analyst manages multiple functions. Duties include a variety of analysis and coordination activities needed to support managing the portfolio of enterprise IT projects. The position will develop analysis, plans, data, and reports to support the PMO and its customers. The position will be a resource that provides technical leadership for services such as project intake, project portfolio reporting, project request definition, planning, and contract support. In addition, the position may coordinate IT projects and resources, including internal and external resources, and may lead requirements development, analysis efforts, and assessments of solutions. The IT Project/Business Analyst will coordinate and may provide direction to other team members.

Essential functions of the position include:

  • Research and clarify IT project requests, initiatives, and business needs statements; draft or review IT project plans; research and prepare specifications; assist with project portfolio governance processes
  • Develop and manage IT project and portfolio performance management data, tracking tools, and reports that support the PMO and its customers; develop procedures, training plans and knowledge base to support the tools, reports, and generation of data being reported
  • Lead early-stage IT projects, particularly in development of Project Charter, Business Case and initial Project Management Plan deliverables; serve as the analyst responsible for requirements and other business-oriented deliverables when participating in project teams as part of a larger project effort
  • Lead and/or coordinate the implementation efforts of analysts, developers, and other team members in projects that are delivered by internal or external teams; oversee contractors or vendors
  • Develop and/or review transition plans for projects
  • Develop and communicate status reports in an effective and timely manner
  • Supervise, assign, review and/or participate in the work of subordinate staff

Minimum Qualifications

An associate degree in computer science or a closely related field from an accredited college/university, OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units in which at least twenty (20) semester or thirty (30) quarter credits/units are in computer science or a closely-related field]; AND

One (1) year in the information systems field, including technical support, content management, administration of network applications, or system analysis.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year of experience is equivalent to thirty (30) semester units or forty-five (45) quarter units.

Applicants must meet the minimum qualifications requirement by the filing deadline unless otherwise noted.

Desired Qualifications:
The following desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

  • Possession of an advanced degree in Computer Science, Information Systems, or a closely related field
  • Possession of the Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification from the Project Management Institute (PMI)
  • Possession of the PRINCE2 (PRojects IN Controlled Environments) certification from AXELOS
  • Possession of the Information Technology Infrastructure Library (ITIL) certification from AXELOS
  • Experience working with Microsoft Project Online/Server and SharePoint
  • Experience managing projects in a healthcare setting
  • Experience in a project portfolio management function
  • Experience developing reports using Excel Power Query and Power BI

Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination, or departmental selection process.

Verification of education may take the form of a diploma and/or transcripts from an accredited college or university. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Written verification of qualifying work experience must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative.

Note: falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. http://www.sfdhr.org/index.aspx?page=20#verification

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eric Benzel, by telephone at (415) 554-2931, or by email at eric.benzel@sfdph.org

Selection Plan

Supplemental Questionnaire: (Weight: 100%)
Candidates will be prompted to complete a Supplemental Questionnaire (SQ) as part of the online application process. Your responses to the SQ will be used to evaluate your experience, including the knowledge, skills, and abilities that you possess in job-related areas identified as critical for successful performance, which may include but are not limited to:

Knowledge of: project management methods and tools; information systems development, implementation, maintenance, and support.
Skill and Ability to: conduct business requirements analysis; translate business requirements into detailed technical requirements; develop requirements, specifications, and estimates for proposals and/or contracts; execute complex business logic or rules in vendor software; build applications and tools for managing and reporting complex data using Microsoft desktop or server tools; communicate technical information both orally and in writing to various audiences; establish and maintain good working relations with others and provide excellent service to customers; supervise subordinate staff effectively.

All responses to the Supplemental Questionnaire are subject to verification and must be consistent with the information provided in your application.

Candidate scores from the Supplemental Questionnaire will be used to determine your final score and rank on the eligible list.

Certification Rule:
The certification rule used for the eligible list resulting from this selection procedure will be the Rule of Three (3) Scores. Additional position-specific selection mechanisms may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or Civil Service Commission. Information can be found at

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resources Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other departments which use this classification, please visit http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from obtaining a job with the City and County of San Francisco.  

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.  

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at www.jobaps.com/sf

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veteran’s Preference can be found at:

Information regarding Seniority Credit can be found at:

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Exam Type: CPE
Issued: April 14, 2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: PBT-1052-075611
DHR Position #: 01130178
DPH / EB / (415)554-2931


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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