1052-IS Business Analyst

Recruitment #PBT-1052-108424

Introduction

This announcement has been amended and extended to reflect changes with the application deadline date.  Applicants who already applied under Recruitment PBT-1052-108424 during the filing period March 8, 2021 through March 22, 2021 need not reapply and will be included in the applicant pool.

03/22/2021: Extended application deadline to April 5, 2021.

04/05/2021: Extended application deadline to April 19, 2021.

04/19/2021: Extended application deadline to May 3, 2021.


This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

WHO WE ARE 

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco.   

 

WHAT WE DO     

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and child care assistance.   

 

POSITION DESCRIPTION

Under general direction, the IS Business Analyst participates in the systems development lifecycle, including project planning and management, as well as business process redesign. Specifically, the incumbent will be responsible for managing or assisting with the management of web and / or mobile development projects. The incumbent will collaborate with select programs to identify business needs and business processes that will either be introduced or modified for their assigned projects. The process for gathering and documenting requirements, translating requirements to functional requirements, and application testing are core responsibilities of the IS Business Analyst.  The individual will also be responsible for coordinating system implementations, managing user acceptance testing, system testing, end-user training, production support, and performing other related duties as assigned.

 

ESSENTIAL DUTIES 

  1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.
  2. Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.
  3. Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications including requirements documents, functional specifications, and test cases; conduct "walkthroughs" for proposed solutions to system problems.
  4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
  5. Install and enhance software; program, test, debug and install new/modified programs.
  6. Provide technical support for web application and mobile application systems; consult on the analysis of an application; troubleshoot system problems; assist with the implementation of solutions.
  7. Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may assist with the conversion of new programming from test to production.
  8. Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review the impact of system modifications on existing systems.
  9. Prepare, or assist client in preparing, service requests to implement system changes; determine, or assist in determining, level of effort required and the cost of implementing service requests; assist in prioritizing requests.
  10. May provide technical production support for application systems; assist with processing schedule, assist with creating reports.
  11. Determine security levels for systems to ensure data integrity.
  12. Create test scenarios, test cases, UAT scripts, and other testing documentation to assist with testing. Test applications to assure functionality and effectiveness in performing to desired specifications.
  13. Analyze the impact of technical solutions and technical processes on business processes; document current and future processes impacted by system/solution design.

Minimum Qualifications

EDUCATION

  1. An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

AND

EXPERIENCE

  1. One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

 

SUBSTITUTION

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

 

SPECIAL CONDITIONS:

In addition to the Minimum Qualifications above, applicants must have the following experience in order to qualify:

The below minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

 

  1. One (1) year of recent and verifiable experience in web applications analysis, design, and development.

AND

  1. One (1) year of recent and verifiable experience in information system business process design.

 

Experience under minimum qualifications and under special conditions #1 and #2 above can be gained concurrently.

 

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  1. Experience successfully managing projects.
  2. Experience working in a public sector, non-profit agency or organization.
  3. Working knowledge of Microsoft Visio Software.
  4. Working knowledge of Balsamiq mockup tool.
  5. Experience with creating swim lane diagrams.
  6. Experience with creating business and system flow diagrams.
  7. Quality Assurance testing experience.
  8. Experience writing diagnostic (Select) queries in Microsoft SQL or other structured query languages.

 

**Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted. **

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification: https://sfdhr.org/information-about-hiring-process

Education Verification, including verifying foreign credits or degree equivalency: https://sfdhr.org/how-verify-education-requirements%20

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (PBT-1052-108424)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered
  • Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, a “shelter-in-place” has been issued for all San Francisco residents and this order is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Click here to view a video tutorial on how to apply for City jobs.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification, or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at 415.770.4126, or by email at tamara.ranney@sfgov.org.

Selection Plan

Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying)

Supplemental Questionnaire: (Weight: 100%)

Selection Procedures

MINIMUM QUALIFICATION SUPPLEMENTAL QUESTIONNAIRE: (Weight: Qualifying)

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience, and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

 

SUPPLEMENTAL QUESTIONNAIRE: (Weight: 100%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to measure an applicant’s relative knowledge, skills, and abilities in job-related areas identified as critical for successful performance. These may include but are not limited to knowledge of web and mobile applications and its development; knowledge of installation procedures, requirements, software and maintenance of systems; knowledge of system analysis and design; knowledge and ability to analyze data and information; ability to use logic and analysis to solve computer and systems problems; ability to translate functional requirements into technical specifications; interpersonal skills; oral and written communication skills.

 

All responses to the Supplemental Questionnaire are subject to verification and should be consistent with the information provided in your application.

NOTE: Passing score must be achieved on the supplemental questionnaire in order to continue in the selection process.

 

CERTIFICATION
The certification rule for the eligible list resulting from this examination process will be Rule of  Ten (10) Scores. The hiring department may conduct additional selection processes to make final hiring decisions.

 

ELIGIBLE LIST/SCORE REPORT:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and the number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission

 
The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

TERMS OF ANNOUNCEMENT:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at www.jobapscloud.com/sf/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

NOTE ON PERSONAL PROTECTIVE EQUIPMENT (PPE): 

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.


GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES: 

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

 

COPIES OF APPLICATION DOCUMENTS:

Applicants should keep copies of all documents submitted, as these will not be returned.

 

REASONABLE ACCOMMODATION REQUEST:

Information on requesting a reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

 

SENIORITY CREDIT IN PROMOTIONAL EXAMS:

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

 

DRIVER’S LICENSE REQUIREMENT:

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

VETERAN’S PREFERENCE:

http://www.sfdhr.org/index.aspx?page=20#veteranspreference

 

CLERICAL ERRORS:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

 

RIGHT TO WORK:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

 

The HSA of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

 

Exam Type: CPE (Combine and Promotive Examination)
Issued: March 8, 2021
Carol Isen, Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1052-108424
HSA/ TR / 415-770-4126

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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