1053 Business OnBase Analyst

Recruitment #PBT-1053-101027

Introduction

1053 Business OnBase Analyst

This is a Position-Based Test (PBT) conducted in accordance with Civil Service Rule 111A.

This recruitment may close at any time, but no sooner than March 20, 2020 at 5:00 p.m. Interested applicants are encouraged to apply immediately.

General Job Description:

Under the supervision of the DPH IT Enterprise Applications, Integration and Vendor Management Director, the position will engage stakeholder groups across the SF Health Network and community based organizations in the City and County of San Francisco to help design, develop, implement and support OnBase healthcare solution along with Epic EHR integration requirements.

In addition, The OnBase (ECM) Business Analyst will work closely with the Enterprise Applications, Integration and Vendor Management Director and DPH IT PMO to help in the following areas:

- Collaborate with the DPH project teams to achieve goals and complete all tasks within project schedules for OnBase and Epic EHR upgrades. This includes tasks such as requirements definition, business process analysis and mapping, fit-gap analysis, assistance with platform configuration, design and planning analysis, system testing preparation and execution, documentation, presentation development and execution, and post implementation support.

- Work effectively with the business stakeholders, DPH IT Epic EHR and DPH IT interface teams, to develop functional specifications of the service design and change requests. This entails coordination among multiple business and technical teams to support developing workflows, technical specifications, work queues, reports and KPIs.

Essential Duties:
The Business OnBase Analyst performs the following essential job functions: 

  • Manage Operational support of OnBase application, OnBase Epic Integrated scanning and Epic interface application development, including analysis, design, specifications and build;
  • Facilitate and manage requirements gathering and create documentation, as needed, for specific OnBase Enterprise Content Management (ECM) operational support, Epic implementation and Epic Integration;
  • Provide support in the implementation planning, QA, and user testing of software updates and system changes;
  • Consult on the analysis of OnBase, Inbound Faxing and Epic EHR applications; troubleshoot system problems; implement solutions;
  • Trouble shoot and resolve OnBase ECM software and infrastructure incidents and problems;
  • Develop Basic understanding Enterprise Content Management of OnBase design and development principles as they relate to workflow, unity forms, integration scripts, database integration, HL7 implementation and Epic integration;
  • Develop Basic understanding Enterprise Content Management of OnBase design and development principles as they relate to Inbound Faxing support and development;
  • Coordinating various interface-specific tasks and activities like testing, build, go live planning, engaging subject matter experts, vendors, and interface engine developers;
  • Provide daily application and Epic Integration support of OnBase ECM implementation through managing system configuration, operations, incidents and issue resolution;
  • Understand the roles and purposes of the interface engine(s) and HL7 interfaces.  Prioritize and troubleshoot multiple simultaneous interface incidents and problems.  Document procedures and interfaces for operations staff and help desk staff;
  • Coordinate with OnBase Vendor and consultants to complete projects and service requests; define, assign and evaluate their work; AND
  • Educate vendor support staff about our clinical and financial environment and applications.  Anticipate hardware/software needs of the various Applications group and document recommendations to Leadership and end-users.

 

The 1053 Business OnBase Analyst also performs other related duties as required.

Minimum Qualifications

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: 
Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions which must include: two (2) years of Healthcare IT experience.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

- Experience working with OnBase Healthcare solution
- Experience working with Epic EHR
- OnBase Certified System Administrator (OCSA)
- OnBase Certified Workflow Administrator (OCWA)

Verification of Experience: http://sfdhr.org/getting-job#verification 
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the HR Analyst, Tara Stevens, by telephone at 415-554-2919, or by email at Tara.Stevens@sfdph.org.

Selection Procedures

Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. 

Supplemental Questionnaire: (Weight: 100%): Qualified candidates will be sent a second Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas.


A passing score must be achieved on the Supplemental Questionnaire in order to be placed/ranked on the Eligible List. 

All relevant experience, education and/or training must be included in the application to be reviewed during the scoring process. Candidate responses on the Supplemental Questionnaire cannot be changed once submitted. Candidates will be placed on the eligible list in rank order according to their final score on the Supplemental Questionnaire. The department may administer additional position-specific selection procedures to make final hiring decisions. 


Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.


Eligible List:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR):
The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE):

Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation:
http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:
http://www.sfdhr.org/index.aspx?page=20#veteranspreference 

Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at: 
http://www.sfdhr.org/index.aspx?page=20#senioritycredit 

Exam Type: CPE
Issued: March 6, 2020
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1053-101027
DPH/TS/415-554-2919

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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