1070 IS Project Director - Integration Supervisor

Recruitment #PBT-1070-078441

Introduction

1070 IS Project Director - Integration Supervisor
San Francisco Department of Public Health

Potential candidates are encouraged to submit their application promptly, as this position may close at any time, but no earlier than December 15, 2017

Position Description:
The San Francisco Department of Public Health (DPH) Information Technology (IT) department is responsible for supporting Population Health, Environmental Health and the San Francisco Health Network. The DPH IT organization is responsible for ongoing support and maintenance of the infrastructure and applications which support these institutions, along with the implementation of new services and applications that are used to support and further the mission of promoting and protecting the health of all San Franciscans.

The IT department is looking for an outstanding 1070 IT Integration Supervisor to join the Applications team. This position will report to the Chief Applications Officer and work collaboratively with clinical and operational leaders throughout DPH to provide application integration solutions support and solutions to meet both the business and technical needs of DPH customers. The application environment within DPH includes electronic medical record (EMR) systems, departmental systems, interfaces, and clinical data repositories. This position plays a key role in application integration and interfaces services development. Supervises the applications integration IT programmer and business analysts. In addition, manage the implementation of the Rhapsody integration engine, HL7 interface(s), API's, ETL, and other associated integration for DPH. Responsible for the applications services integration support of DPH’s regulatory, patient care and financial goals.

The DPH IT Integration Supervisor will maintain expertise in all aspects of application integration and interface services in order to manage the staff who analyze, assist PMO office and business in design, support inbound interfaces, validate business requirements, implement, and provide ongoing maintenance for DPH’s Population Health, Environmental Health and the San Francisco Health Network application services. Ongoing efficient maintenance and life cycle management of the current application integration services and any other solutions DPH may choose in the future is an expected part of the operations. Selected candidate will leverage best practices and documentation to make sure changes, customizations and data elements are managed for ease of support; work with practices for system changes, workflow changes, and other system design decisions that support clinic and financial operations while maintaining standards and allowing for sustainable long-term maintenance; ensure staff develop and execute test plans for use and performance, and adherence to standards; provide expert knowledge and management to optimize the design and development of the Rhapsody integration engine and associated interfaces; mentor and ensure staff are trained on the tools necessary to support the required systems; translate complex business requirements into design specifications, propose alternatives, recommend solutions and effectively communicate issues and risks to stakeholders in a timely manner; and meet with staff, super users and Informaticists to identify system integration needs and escalate issues as needed. The DPH IT Integration Supervisor is expected to support the ongoing DPH effort to align with ITIL practices.

In addition, the Supervisor will set appropriate expectations of customer requirement fulfillment; make recommendations regarding system integration use and the setting of priorities for development and implementation efforts; utilize best practices to track and manage tickets, service requests and projects; provide monthly executive summaries to inform management of progress on critical projects; make sure staff provide supportive and positive mechanisms for reporting application system integration deficiencies, and facilitate reporting of suggestions for improvements; use quality improvement principles, monitor system integration impact on user and departmental workflows, and incorporate results into system enhancements; drive best practices through system, clinical operations and business processes knowledge; develop and document standard IT operational procedures; work with vendor(s) to set clear problem resolution priorities and communicate these priorities; and assist with the development of security and confidentiality system standards for application integration to meet federal, state, CMS, and JCAHO regulations. Coordinates budget preparation, monitors expenditures and financial reporting for assigned section; prepares reports, memoranda, and correspondence; and maintains statistical records. Monitors the work of and coaches subordinates to improve performance. The DPH IT Integration Supervisor will manage communication between business stakeholders, staff and vendors as appropriate; work with internal customers and user groups to provide diagnostic assistance, resolution to questions, and includes facilitation between end-users and other DPH IT Services teams for resolution of system problems; maintain clear and consistent communication with all levels of users regarding changes to systems; ensure staff document technical and business requirements/specifications for applications integration and interface requirements along with system changes and current and proposed data flows; attend operational committees as required; and perform other related duties as assigned.

Essential Duties:

  • Responsible for the ongoing integration implementations for IT application services in support of DPH’s regulatory, patient care and financial goals.  Assure proper planning, engineering, documentation, installation and testing of various applications best practice methodologies.
  • Maintain expertise in all aspects of critical developed applications and integration in order to manage the staff who analyze, assist PMO office and business in design, support integration and  interfaces, validate business requirements, implement, and provide ongoing maintenance for applications, system functionality
  • Implement best practices and documentation to make sure changes, customizations and data elements are managed for ease of support; work with practices to make system changes, workflow changes, and other system design decisions that support clinic operations while maintaining team standards and allowing for sustainable long-term maintenance
  • Ensure staff develop and execute test plans for usability, performance, and adherence to standards; provide expert knowledge and management to optimize the design and development of application integration; mentor and ensure staff  are trained on the tools necessary to support the required systems;
  • Translate complex business integration requirements into design specifications, propose alternatives, recommend solutions and effectively communicate issues and risks to stakeholders in a timely manner; and meet with staff, super users and Informaticists to identify system integration needs and escalate issues as needed
  • Set appropriate expectations of customer requirement fulfillment; make recommendations regarding system integration and use and the setting of priorities for development and implementation efforts; utilize best practices to track and manage tickets, service requests and projects; provide monthly executive summaries to inform management of progress on critical projects
  • Ensure staff provide supportive and positive mechanisms for reporting application integration and system deficiencies, and facilitate reporting of suggestions for improvements; Utilize quality improvement principles, monitor applications integration and system impact on user and departmental workflows, and incorporate results into system enhancements
  • Implement and drive best practices through system integration, clinical operations and business processes knowledge; develop and document standard IT operational procedures; work with vendor(s) to set clear problem resolution priorities and communicate these priorities; and assist with the development of security and confidentiality system standards for application integration to meet federal, state, CMS, and JCAHO regulations
  • Coordinates budget preparation, monitors expenditures and financial reporting for assigned section; prepares reports, memoranda, and correspondence; and maintains statistical records. 
  • Supervise the applications integration technical teams; monitors the work of and coaches subordinates to improve performance.

Minimum Qualifications

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Seven (7) years (1 year = 2000 hours worked) of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience

Note: Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
http://sfdhr.org/gettingjob#verification

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eric Benzel, by telephone at (415) 554-2931, or by email at eric.benzel@sfdph.org

Selection Procedures

Supplemental Questionnaire (Weight 100%)
Applicants will be prompted to complete a Supplemental Questionnaire during the online application process. Supplemental Questionnaire will be evaluated in relation to the knowledge, skills and abilities required for this classification. These may include, but are not limited to:

  • Knowledge of project management and information systems development and maintenance;  technical, operational, and programming problem solving analysis
  • Knowledge of application integration; systems standards, design and development
  • Knowledge of practices and techniques of supervision; training techniques; and ability to supervise and direct a group of technical employees, including the ability to provide counseling and mediation; persuade, convince and train others
  • Knowledge of application development, application implementation, life-cycle management and supporting application integration
  • Knowledge of HL7 standards, API’s, ETL (Extract, Translate and Load) reporting and integration
  • Ability to establish and maintain good working relations with department personnel, staff, vendors, peers, and management
  • Ability to advise and interpret regarding the application of policies, procedures and standards to specific situations
  • Ability to exercise judgment, decisiveness and creativity required in situations involving the direction, control and planning of an entire program or multiple programs; modify existing policies, strategies and/or methods to meet unusual conditions within the context of existing management principles
  • Ability to communicate effectively orally and in writing
  • Ability to analyze organizational, administrative and procedural problems, conceptualize and recommend application of technology to resolve these problems, and explain the issues to non-technical client personnel

Candidates will be placed on the eligible list in rank order according to their final score.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Licensure:
Valid licensure as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR):
The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at www.jobaps.com/sf.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20  

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:
http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Information regarding Seniority Credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification  

Exam Type: CPE
Issued: December 01, 2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: PBT-1070-078441
DHR Position #: 01136453
DPH / EB / (415) 554-2931

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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