1092 Network Operations Center Administrator II

Recruitment #PBT-1092-062093

Introduction

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

 

This announcement has been modified to better define the selection procedure criteria. Applicants who applied under the terms of the announcement prior to this modification need not reapply and will be included in the applicant pool.

 

POSITION DESCRIPTION:

The Network Operations Center Administrator II will report to the Network Operations Center Supervisor of the Operations & Infrastructure Division.  This position will provide support to new WiFi Networks and Network Operations Center (NOC). This position will be responsible for monitoring all WiFi networks and server systems platform throughout San Francisco and Disaster Recovery locations. The NOC Administrator II will perform these tasks using various standard network management tools, internal ticketing systems, and monitoring consoles. The NOC Administrator II will also serve as a coordination point for communications between internal and external customers, engineering teams, other operations teams during events which affect the site. The NOC Administrator II will be required to repair up to 80% of level 1 issues.

 

The essential functions of this position includes:

  • WiFi Networks/ and Network systems monitoring
  • Incident response
  • Communications management
  • Reporting
  • Analyze NOC personnel problems, perform troubleshooting, communicate with IS Engineers and other NOC staff, and track problems through resolution.
  • Escalate issues in a hierarchic manner to ensure time frames are monitored with a goal of speedy remediation.
  • Assist in basic troubleshooting, configuration, recovery and replacement of network routers and switches.
  • Perform Help Desk functions including call taking, tracking, problem analysis, first and second level problem resolution, coordination and escalation.
  • Provide strong customer service and facilitate communications between technical teams and clients.
  • Operate z10 mainframe and batch work scheduling as required 
  • Perform other duties as requested.

 

NATURE OF WORK:  Candidate must be willing to work a 40-hour work weeks as determined by the department.  Work may require occasional travel within the City, and work in other City sites.  Candidate must also be able to lift up to 50 lbs and properly transport computer and peripheral equipment.

 

 

MINIMUM QUALIFICATIONS:

  1. Two (2) years of recent and verifiable experience in IT customer support monitoring WiFi networks and server systems platforms;                            

AND

  1. An Associate’s degree from a recognized college or university in Computer Science, Information Systems or a closely related field.

 

Substitution:  Applicants may substitute additional qualifying experience for the required education.  One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units.

 

The above minimum qualifications reflect special conditions associated with the position(s) to be filled.  They may differ from the standard minimum qualifications associated with this class code.

 

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

 

  • A Bachelor's degree from a recognized college or university in Computer Science, Information Systems or a closely related field.
  • Strong Customer Service focus and experience in facilitating communication between project teams and clients.
  • Knowledge with SolarWinds Monitoring System.
  • Knowledge with Microsoft Office 2010 or higher.
  • Knowledge with Helpdesk functions and tasks.
  • Knowledge with Ticket systems (HP Openview, Zendesk, TrackIT, ServiceNow)
  • Strong oral and written communication experience; adept at communicating with all levels of technical and non-technical staff.
  • Ability to adapt in a local government environment.
  • Knowledge of Nagios monitoring system
  • Knowledge of Cacti

 

 

HOW TO APPLY:

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to begin the application process by registering an account.

 

  • Click and select the 1092 Network Operations Center Administrator II
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User”
  • Follow instructions given on the screen

 

Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file on-line applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103.

 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

 

Interested candidates are encouraged to apply immediately.  If you have any questions regarding this recruitment or application process, please contact the exam analyst, Detra McKinney, at (415) 554-6039, or via email to: detra.mckinney@sfdpw.org.

 

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

 

VERIFICATION:

Resumes will not be accepted in lieu of verification of qualifying experience and education. Applicants may be required to submit verification of the qualifying experience and education, at any point in the application, examination or departmental selection process.  Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

 

SELECTION PROCEDURE: 

Training and Experience Evaluation (Weight: 100%)

Candidates will be evaluated and scored based on the responses provided in their supplemental questionnaire to determine their possession of the knowledge, skills, and abilities required for position 1092 NOC Administrator II.  Specifically questions 1-5 will be reviewed and rated.  Questions 6-14 on the supplemental questionnaire, the application and resume will be used for informational purposes.  Candidates will be placed on the eligible list in rank order according to their final score.

 

 

The department may administer additional position-specific selection procedures to make final hiring decisions.

 

CERTIFICATION RULE:

The certification rule for the ranked eligible lists resulting from this examination will be Rule of Three Scores.

 

Eligible List: http://www.sfdhr.org/index.aspx?page=20#eligiblelists

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.  The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.

 

Security Clearances and Background Investigation:

Candidates for Department of Technology Data Center are required to have a thorough background investigation to determine the candidates’ suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include: but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination from employment with the Department of Technology.

 

Position Based Testing:

http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting.

 

Reasonable Accommodation Request:

http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

 

Veteran’s Preference:

http://www.sfdhr.org/index.aspx?page=20#veteranspreference

 

Seniority Credit in Promotional Exams:

http://www.sfdhr.org/index.aspx?page=20#senioritycredit

 

General Information concerning City and County of San Francisco Employment Policies and Procedures:

http://www.sfdhr.org/index.aspx?page=20

 

Terms of the Announcement:

http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

Copies of Application Documents:

http://www.sfdhr.org/index.aspx?page=20#copies

 

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States

 

Combined Promotive and Entrance 

Micki Callahan, Human Resources Director

Department of Human Resources

 

Announcement No:  PBT-1092-062093

Issued:  December 12, 2013

Amended: December 23, 2013

GSA - DMc (415) 554-6039

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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