1232 Training Officer

Recruitment #PBT-1232-067585



This recruitment may close at any time, but no sooner than Friday, June 3, 2016.

This is a Position Based Test administered in accordance with Civil Service Rule 111A.



San Francisco International Airport (SFO) is a worldclass, awardwinning airport that serves more than 50 million guests each year. SFO offers nonstop flights to 46 international airports on 35 international carriers. The Bay Area's largest airport also connects nonstop with 72 U.S. cities on 10 domestic airlines.  In 2015, the Airport, an enterprise department of the City & County of San Francisco, accounted for $6.3 billion in business activity and supported nearly 36,400 direct jobs.


SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel.  SFO has embarked on the renovation of Terminal 1, the largest project in the Airport’s 10-year, $4.4 billion Capital Improvement Plan. For more information about SFO, visit: http://www.flysfo.com/


Position Description

Under general supervision, a Training Officer performs journey-level work in the development and presentation of training programs and facilitated events focused on airport safety, security, operations, and other air transportation  areas as related to finance, business, planning and construction.  The Training Officer will deliver programs and curricula designed specifically for an air transportation environment, catering to Airport Commission employees, supervisors, and managers. The Training Officer’s duties and responsibilities include but are not limited to:

·          Developing and delivering Sharable Content Object Reference Model (SCORM) and Aviation Industry CBT [Computer-Based Training] Committee (AICC) compliant learning projects using instructional technologies like Captivate, Presenter, Articulate Storyline, Camtasia, Soundbooth, Lectora, WebEx, Blackboard, Premiere, Photoshop, Audition or similar programs.

·          Designing, creating, and delivering computer training to include the Microsoft Office Suite.

·          Conducting training programs that include, but not limited to, making presentations, facilitating group discussions, and leading and monitoring group activities.

·          Developing client relationships and performance agreements that are consistent with the client's needs, the organizational culture, the practitioner's ability to perform, and the ethical standards of the human resources development professional; and discusses requests to identify the general content, boundaries, and guidelines before providing the training session.

·          Designing/adapting appropriate assessment tools or approaches such as interviews, questionnaires, survey questions, and collects the necessary information for assessing learning needs, determining appropriate instructional design and content, identifying target populations, and evaluating the effectiveness of previous related training programs.

·          Assessing individual, team, and organizational learning needs by analyzing information obtained from assessment tools, interviews, reports, other documents and/or consultations with other agencies or groups.

·          Designing and developing training programs, facilitating events, seminars, and conferences that involve planning and scheduling the activities of trainers and other support personnel, and arranging facilities.

·          Evaluating the effectiveness of training programs, facilitated events, and seminars, in writing.

·          Proposing, promoting, and/or marketing training programs, facilitated events, seminars, and conferences.

·          Providing instructional and facilitation guidance to technical experts in areas such as meeting learning goals and objectives, and following professional Training and Development standards.

·          Administering instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost-effective training.

·          Researching and preparing written budget estimates, training charges, and/or justifications for the costs of specific training programs, and assists management personnel on fiscal and program decisions.

·          Providing support in the daily operations of the Airport Training Office.

·          Providing Administrator functions of the SFO Learning Center Learning Management System.

·          In collaboration with Training Office staff, preparing the training schedule, course description guides and training newsletter.


Working Conditions

Essential duties require the following physical skills and work environment: ability to stand for a prolonged period of time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.

Minimum Qualifications

1.        Possession of a baccalaureate degree from an accredited college or university; AND

2.        Two (2) years of recent and verifiable experience designing, organizing, delivering, evaluating, maintaining employee training programs; AND

3.        Six (6) months of experience designing, organizing, delivering, evaluating, and maintaining computer based online training using instructional programs such as Captivate, Presenter, Articulate Storyline, Camtasia, Soundbooth, Lectora or other course authoring software.



1. Additional experience as described above (item #2) may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

2. Possession of a Master of Arts degree may be substituted for one year of the required experience (item #2 above).

3. Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience (item #2 above) on a year-for-year basis.


Note: One year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.


The above minimum qualifications reflect special conditions associated with the position(s) to be filled.  They may differ from the standard minimum qualifications associated with this classification.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

       Background in the application of Instructional Systems Design in an enterprise environment

       Experience in developing Learning Communities

       Experience in the maintenance of Sum Total Learning Management Systems

       Experience developing and delivering Managerial and Supervisorial Training

       Experience in badging and gamification theory

       Experience in developing and delivering learning projects associated with construction partnering and development of online training related to airport safety and security

       Experience with Adobe Creative Suite

       CPLP ( Certified Professional in Learning and Performance), ISPI ( International Society of Performance Improvement) professional certifications

       Experience with Blended and Flipped Learning Philosophies

       Experience conducting needs assessments in a large organization

       Experience with ADDIE and/or Successive Approximations Model (SAM)


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.



How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·      Select the desired job announcement

·      Select “Apply” and read and acknowledge the information

·      Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·      Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Andrea Caporale, by telephone at 650-821-2050, or by email at andrea.caporale@flysfo.com.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456


Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Oral/Performance Exam (Weight 70%): Applicants who meet the minimum qualifications will be invited to an Oral/Performance exam designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include but not be limited to: Knowledge of  principles of adult learning, knowledge of principles of organizational development including theories; ability to research/data collection; ability to problem solve; ability to give presentations; ability to facilitate/coach; ability to manage groups; ability to develop and design training; ability to plan and coordinate; ability to use training technology and computers; ability to establish and maintain effective working relationships; and ability to speak and write in a clear and effective manner.


A passing score must be achieved on the oral examination in order to continue in the selection process.


Training and Experience Evaluation (Weight 30%): Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. Candidates will be evaluated and scored based on the information provided in their job application and supplemental questionnaire to determine their possession of the knowledge, skills, and abilities required for the position in class 1232 Training Officer. All relevant experience, education, and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process.


Candidates will be ranked on the eligible list based on the scores received on the Oral/Performance Examination and the Training and Experience Evaluation.


Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.


Certification: The certification rule for the eligible list resulting from this examination will be Rule of Seven (7) Scores. The hiring department may conduct additional position-specific selection processes to make final hiring decisions.


Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission http://sfdhr.org/index.aspx?page=20#eligiblelists.  The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693.  Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

·         Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

·         Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.


Having a conviction history does not automatically preclude you from a job with the City.


If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request: Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation at


Veterans Preference: Information regarding requests for veteran’s preference can be found at:


Terms of the Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents: Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.



Additional Information: General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at: http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Issued: 5/20/2016
Micki Callahan

Human Resources Director
Department of Human Resources
Recruitment ID #: 067585


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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