1244 Sr Human Resources Analyst - HSA Employee & Labor Relations

Recruitment #PBT-1244-113367

Introduction

*ANNOUNCEMENT UPDATED 7/28/2021 TO REFLECT NEW CONDITION OF EMPLOYMENT*

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A

Who We Are: 

 

San Francisco's Human Services Agency (HSA) is a centralized resource which delivers public assistance, child welfare, and aging and disability services to residents of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing City departments – Department of Benefits and Family Supports (BFS), formerly known as the Department of Human Services and the Department of Disability and Aging Services (DAS). The office of Early Childhood Education (OECE) joined the Agency in 2014.  

 

What We Do

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, older people, and those living with disability. We help people secure employment through training, job search, and childcare assistance.    

 

POSITION DESCRIPTION

Under direction, the 1244 Senior Human Resources Analyst preforms advanced professional level duties in the areas of employee & labor relations. The 1244 Senior Human Resources Analyst may serve as lead to a team of Human Resources Analysts and support staff.

 

ESSENTIAL FUNCTIONS

1. Provide advice, consultation, and information to department managers, supervisors, and employees regarding discipline and related human resources rules, policies and procedures.

2. Conduct investigations on employee relations complaints, issues of employee misconduct, whistleblower complaints, and complaints of discrimination, sexual harassment, and failure to accommodate.

3. Conduct disciplinary hearings and write Skelly decisions.

4. Identify, research, recommend, decide, and negotiate resolutions to issues pertaining to employee relations.

5. Foster and maintain a collaborative and effective relationship with HSA stakeholders.

6. Provide comprehensive and accurate advisory service in all areas of employee relations.

7. Exercise independent judgment in developing an approach to completing assignments and leading responsibilities.

8. Prepare professional and technical reports in the area of labor relations.

9. Administer provisions of the Employee Relations Ordinance and various labor contracts.  

10.  Respond to grievances and represent HSA during arbitrations.  

11.  Meet and confer with employee organizations. 

12.  Participate as a member of a bargaining team during labor contract negotiations.  

13.  Participate in or play a part in alternative dispute resolution

14.  Prepare reports, correspondences, and memos.  

15.  Make presentations to boards and commissions.  

16.  Gather, compile, prepare, review and maintain important personnel information, data, reports, and records.

17.  Facilitate or conduct training on a variety of employee and labor relations matters.

Minimum Qualifications

1. Education: Possession of a baccalaureate degree from an accredited college or university;

AND

2. Experience: Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.

Substitution:

Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).

Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.

Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience.

DESIRABLE QUALIFICATIONS AND SKILLS

The stated desirable qualifications and skills may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

·       Professional experience in public sector Employee & Labor Relations

·       Detail-oriented with regard to investigations and documentation of investigations

·       Effectively prioritize and address daily issues involving employee & labor relations matters

·       Ability to communicate and interact with others on complex matters and resolve matters both orally and in writing

·       Ability to appropriately spot employment risks

·       Presentation, training, and meeting facilitation experience

·       Strong desire to promote a fair, compassionate, and equitable workplace for all employees

·       Excellent oral and written communication skills

·       Excellent analytical skills

·       Knowledge of performance management best practices

· Ability to work in a team environment that fosters collaboration and encourages innovation

·       Strong interpersonal skills, including emotional intelligence and the ability to develop and maintain a good professional working relationship with a variety of stakeholders throughout the organization and with the organization’s labor partners

·       Ability to manage multiple stakeholders and priorities independently and keep track of and stay current with workload

·       Ability to thrive in a fast-paced and dynamic environment

 

**Applicants must meet the Minimum Qualification requirements at the time of filing**

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·       Select the desired job announcement

·       Select “Apply” and read and acknowledge the information

·       Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·       Follow instructions on the screen

 

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, and San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

Minimum Qualification Supplemental Questionnaire: Weight - Qualifying

Written Core Examination: Weight - 60%

Employee Relations Subtest Examination: Weight - 40%

Selection Procedures

Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying)

Applicants will be prompted to complete a Minimum Qualification Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Core Examination: (Weight 60%)

 

This is a standardized written multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.

Candidates who meet the minimum qualifications will be invited to participate in the Written Core Examination. The Written Core Examination is a multiple-choice test designed to measure the relative knowledge, skills and abilities in job-related areas. The components of this examination may include, but not be limited to:

  • Ability to analyze, evaluate and interpret data and information, including the ability to exercise good judgment when evaluating data and information
  • Ability to read, comprehend, interpret and/or apply written information, rules, procedures, regulations, etc.
  • Basic knowledge of, and the ability to apply policies, rules, and laws relating to recruitment and hiring processes, Civil Rights Act Title VII, EEO laws, and ADA
  • Basic knowledge of, and the ability to apply principles, techniques, procedures and practices relating to job analyses, position classification, valid selection procedures and research, including the ability to perform mathematical calculations associated with these activities

 

A passing score must be achieved on the Written Core Examination in order to proceed in the hiring process.

Employee Relations Subtest Examination: (Weight 40%)

This is a standardized written multiple-choice examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.

Candidates who pass the Written Core Examination will be invited to participate in the Employee Relations Subtest. The Employee Relations Subtest is a multiple-choice test designed to measure the relative knowledge, skills and abilities in areas related to Employee Relations. The components of this examination may include, but not be limited to:

• Knowledge of, and ability to apply, principles and practices used in grievances and dispute resolution.

• Knowledge of, and ability to apply, the Fair Labor Standards Act (FLSA).

• Knowledge of, and ability to apply, relevant court cases.

• Ability to evaluate proposed solutions, exercise good judgment, and persuade others to obtain support.

The Written Core Examination and Employee Relations Subtest are standardized examinations and, therefore, test questions and test answers are not available for public inspection or review. 

Your passing scores for the Written Core Examination and the Employee Relations Subtest will be valid and "banked" for three years, starting from the date of the examination.  This means that, during this three-year time period, you will not be required to re-take these tests.  If the selection process for the future announcement is held within one year of the date of this examination and it includes the core exam your score will be automatically applied to that announcement.  However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the core test is used.  Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Note: Candidates must achieve a passing score on both the Written Core Examination and Employee Relations Subtest in order to be ranked on the eligible list/score report.

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Ten.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

 

Eligible List:

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment. 

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Note on Personal Protective Equipment (PPE):

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.

 

The Human Services Agency of the City and County of San Francisco is committed to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  

 

 

Exam Type:  CPE
Issued: July 19, 2021
Carol Isen, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-113367
HSA/IY 415-557-6205

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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