2917 Program Support Analyst

Recruitment #PBT-2917-082180



***Filing deadline extended to Wednesday, January 17, 2018 at 5:00 PM. Applicants who previously applied do not need to reapply. ***


This is a Position-Based Test conducted in accordance with Civil Service Rule 111A



Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website:  http://dhsh.sfgov.org/


What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.


What We’re Looking For

The Department of Homelessness and Supportive Housing has two (2) Permanent Civil Service vacancies in classification 2917 Program Support Analyst. The incumbent may be assigned to one following programs:


Family Shelter and Transitional Housing Manager

The Family Shelter and Transitional Housing Manager is responsible for providing oversight of these programs, including overall contract management, site visits, and program audits, developing new and renewal contracts for management approval, developing and monitoring scope of services and budgets, developing performance standards for grantees, and providing complex analysis of local and national service models. The Manager holds regular meetings with all contracted agencies to discuss program design, policies, procedures, and effectiveness of services. The Manager attends and makes presentations to information-sharing forums and committees, and educates community stakeholders about the needs of families experiencing homelessness and HSH’s homeless response system. The Manager works closely with the Coordinated Entry Team and plays an active role in the ongoing implementation of family coordinated entry in Access Points and placements in shelter and transitional housing programs.


Shelter Plus Care Manager

The Shelter Plus/HOPWA (S+C/H) Manager is responsible for the overall operation of the S+C/H Team which includes but is not limited to the following responsibilities:  develop new housing programs and contracts; renew existing contracts; negotiate program budgets; track revenues and expenditures; chair and facilitate the Oversight Committee Meetings, annual/new re-certifications and inspections for the S+C/H Programs.  The position provides ongoing technical assistance and training to contractors regarding policies and procedures.  The position will assist with grant proposals and technical submissions to the Department of Housing and Urban Development (HUD).  The position is responsible for the S+C/H Team and directly supervises a Compliance Supervisor and Intake Specialist staff. 


Adult Shelter System Program Manager

The Adult Shelter System Program Manager is responsible for oversight of all adult shelters and CHANGES reservation sites (including Drop-in, Resource Centers and reservation-only sites) and related components of the adult emergency shelter system funded by HSH.  The Adult Shelter System Program Manager develops and monitors scopes of service and works with the Contracts division regarding related budgets, acts as the HSH point person for the grant-funded nonprofit organizations, and is the liaison between community organizations and HSH's adult emergency shelter system.  


Eligible applicants may also be contacted to fill exempt/special project positions with the Department. 

Minimum Qualifications


A Baccalaureate degree in social work, public administration, business administration or a related field; AND



Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research. 


Special Condition

One (1) year of the required experience must be with Homeless Programs performing such duties as:


·         Expertise in managing programs and resources specifically for individuals or families experiencing homelessness.

·         Strong knowledge of social services in San Francisco including knowledge of federal, state or locally funded programs serving individuals or families experiencing homelessness.

·         Expertise in developing service and outcome objectives for community based organizations funded to serve individuals or families experiencing homelessness.

·         Strong knowledge of harm reduction practices and trauma-informed care.

·         Expertise in coordinating service delivery for individuals or families experiencing homelessness.

Possession of a Master’s degree in social work, business administration, public administration or related field may substitute for one (1) year of the required experience as described under the Experience section.


Additional qualifying experience stated under the experience requirement may be substitute for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equal one year).

License and Certification:
Some positions require possession of a valid California driver license.




How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Queena Poon, by telephone at 415-355-5212 or by email at queena.poon@sfgov.org

Selection Procedures

Supplemental Questionnaire: (Weight 100%)
Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. Candidates’ responses to the Supplemental Questionnaire will be used to evaluate your experience including the knowledge, skills and abilities that you possess in job related areas identified as critical for successful performance, which may include but are not limited to: knowledge of principles and practices of human services program development and administration; knowledge of the principles of budget preparation and administration; knowledge of grant processes and procedures; ability to problem solving and work independently; ability to interpret complex rules, regulations, policies and procedures; human relations ability; ability to interpret data; and ability to make decision.

All responses to the Supplemental Questionnaire are subject to verification and must be consistent with the information provided in your employment application.

A passing score must be achieved in all test components listed above in order to be placed on the Eligible List. The department may administer additional position-specific selection procedures to make final hiring decisions.

Verification of Experience/Education
Applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes. Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Eligible List
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12) months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.


Eligible applicants may also be contacted to fill exempt/special project positions with the Department. 

The certification rule for the eligible list resulting from this examination will be the Rule of five (5) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Seniority Credit in Promotional Exams:

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit


Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies


Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Driver’s License requirement: Positions may require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: CPE

Issued: December 11, 2017

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: PBT-2917-082180


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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