2966 Welfare Fraud Investigator

Recruitment #PBT-2966-099584


This is a Position-Based Test administered in accordance with Civil Service Rule 111A  


The current position is located at the Investigative Unit of the San Francisco Human Services Agency. 

San Francisco's Human Services Agency (HSA) is the central resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The office of Early Childhood Education joined the Agency in 2014.    

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search, and child care assistance.  



Under general supervision, this position conducts welfare fraud investigations and manages a criminal investigation caseload related to alleged fraud in County Adult Assistant Programs (CAAP), CalFresh, CalWORKs, and other public aid programs. In addition, the 2966 Welfare Fraud Investigators may be assigned to conduct other investigations of interest to the Human Services Agency such as threats against department employees and theft or damage to public property.

The essential duties include, but are not limited to: 

1. Manages an investigative caseload stemming from a variety of income maintenance program (e.g., County Adult Assistance Program (CAAP), CalWORKs, and CalFRESH).

2. Maintains thorough and accurate case summary notes for each open investigation documenting all actions taken, evidence collected, and interviews conducted.

3. Writes investigative reports which demonstrates proper basis for criminal detentions, criminal arrests, and related charges. 

4. Gathers and analyzes existing welfare data, including income maintenance files, and welfare databases for evidence of fraud. 

5. Conducts searches which may include criminal history checks through local and state databases such as the California Enforcement Telecommunications System (CLETS), Department of Motor Vehicle (DMV), Credit Reporting systems/agency, Income and Eligibility Verification Systems (IEVS), Electronic Benefits Transfer (EBT), calWIN (Computer Program Support Administration of Public Assistant in California), and the Internet.  

6. Collects, compiles, preserves, and analyzes evidence and written data. 

7. Interviews witnesses and suspects and analyzes resulting information with other evidence to make determinations of standards for reasonable suspicion and probable cause.  

8. Provides staff with adequate demonstration of minimum standards for requested detentions, criminal arrests, and search warrant applications to assure proper cause and use of physical force when necessary, using an appropriate escalation of force options. 

9. Prepares search warrant applications and/or executes search warrants properly for the investigative process. 

10. Uses vigorous safety precautions in handling and properly maintaining firearm(s); tests qualifications and maintains passing scores throughout the course of employment.  

11. Assists in receiving and serving subpoenas on appropriate HSA personnel and provides accurate court scheduling to HSA employees to facilitate court appearance. 

12. Compiles, prepares, safeguards, and/or presents evidence for presentation in criminal courts and administrative hearings.

13. Testifies in Superior Court, Small Claims Court, and administrative hearings as to particular investigations.    

14. Operates motor vehicles in order to accomplish timely investigations, transport witnesses and suspects, deliver criminal evidence and court exhibits.


Minimum Qualifications


1.       Education: Possession of a baccalaureate degree from an accredited university or college; AND

Experience: Two (2) years of criminal justice investigative experience as a Peace Officer, Private Investigator, Public Defender Investigator, District Attorney Investigator, Welfare Fraud Investigator or Consumer Affairs Investigator equivalent to City and County of San Francisco class 2966 Welfare Fraud Investigator.


2.      Education: Possession of a baccalaureate degree from an accredited university or college; AND

Experience: One (1) year of full-time criminal justice investigative experience as a Peace Officer, Private Investigator, Public Defender Investigator, District Attorney Investigator, Welfare Fraud Investigator or Consumer Affairs Investigator equivalent to City and County class 2966 Welfare Fraud Investigator; AND two (2) years full-time experience as an eligibility worker.


License:  Possession of a valid California Driver’s License.  


Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter units equal one year.


Desirable Qualifications: The stated desirable qualifications may be used to identify job finalist at the end of the selection process when candidates are referred for hiring.

·         California Peace Officer Status

·         Possession of current POST Basic or Specialized Investigators Basic Course (SIBC) certification.


If the applicant completed the POST Basic Course or Specialized Investigator’s Basic Course (SIBC) within three (3) years of hire, certification (proof) of completion will be required at the time of appointment.

POST certification is a condition of employment and failure to complete certification within 1 year or upon completion of the first scheduled Specialized Investigators Basic Course (SIBC) course given in the State of California is grounds for dismissal. 

Applicants that pass the Selection process may be placed on the eligible list under General Waiver pending the successful completion of the Employment, Character and Background Investigation.

Employment, Character, and Background Investigation: Candidates for 2966 will be required to pass an extensive background investigation and psychological evaluation in accordance with applicable law, regulation, and policy. Information received from candidates is certified by investigation of records held by the Criminal Justice System and Department of Motor Vehicles, as well as contact with employers, financial institutions and references listed by the candidate. Reasons for rejection may include, but not limited to: the use of controlled substances, felony convictions, repeated or serious violations of the law, negative financial/credit history or other relevant factors. Criminal history that would preclude access to the California Law Enforcement Telecommunications System (CLETS) is disqualifying. Applicants on any current probation in this or any other state will be disqualified. Criminal records will be carefully reviewed. Those candidates who do not report their complete criminal history records on their applications will be disqualified. Deliberate inaccuracies or omissions will be cause for disqualification. Candidates may undergo several tests to verify the veracity and accuracy of the information submitted regarding, but not limited to: the use of controlled substances, driving, criminal, medical and employment history, and other job related factors. The Department will disqualify from application individuals who have been rejected for hire based upon conditions which are not subject to change such as background disqualification on the basis of such things such as felony conviction, involvement in distribution of illegal substances, etc. 

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement  (PBT-2966-099584)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Dorys Lorio, by telephone at 415-557-5733, or by email at Dorys.Lorio@sfgov.org.


Selection Plan

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying)

Written Performance Exam (Weight: 100%)

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Performance Exam (Weight: 100%)

Candidates who meet the Minimum Qualifications will be invited to participate in a Written Performance Examination designed to measure their relative experience including the knowledge, skills, and abilities that candidates possess in job related areas identified as critical for successful performance, which may include, but not limited to:

Knowledge of: interviewing witnesses and suspects, modern investigative techniques; escalating levels of force and arrest techniques; and basic computer word processing.    

Skills in: managing a large caseload, completing various tasks in different cases simultaneously and meeting varied timelines; interviewing witnesses and suspects in both formal and informal settings in order to facilitate the fact finding process.

Ability to: develop a broad working knowledge of Federal, State and local laws pertaining to welfare fraud and embezzlement; skillfully collect, preserve, and analyze evidence; evaluate “probable cause” and to make proper and legal arrests; evaluate for “reasonable suspicion", make physical detentions and arrests, conduct computerized criminal history checks; accurate, precise and compelling written documents investigative summaries and reports; establish and maintain cooperative working relationships with the Department of Human Services employees, law enforcement personnel, members of the criminal justice systems, Department of Human Services clientele and members of the public; prepare physical exhibits for presentation in the courts and in administrative hearings; effectively communicate in writing; and communicate orally under pressure and in depositions when required in the course of duties; safely operate a motorized vehicle in accordance with local and State laws. 

The 2966 Welfare Fraud Investigators are well versed in legal standards for detentions, searches, arrests, and court dispositions. Positions in this class require physical ability to make arrests, at times with the use of escalating force.

Candidates must achieve a passing score on the Written Performance Examination in order to advance in the selection process and to ranked on the score report.   

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Clerical Errors:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

Exam Type: Entrance 
Issued: October 8, 2019  
Micki  Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-2966-099584
HSA/ DL / 415-557-5733


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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