3370 Animal Care Attendant

Recruitment #PBT-3370-081589


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

Position Description:
Under direct supervision, the Animal Care Attendant maintains safe and sanitary facilities for shelter animals and the public and provides humane handling of and care for all shelter animals.  The current position is located at the San Francisco Department of Animal Care & Control.

Examples of Important and Essential Duties:
1. Cleans and disinfects kennels, wards, cages, equipment, runs and common areas of the facility with appropriate cleaning agents in order to maintain a healthy, clean, safe and sanitary facility for shelter animals and the public.
2. Humanely handles and kennels all animals and identifies shelter animals with appropriate tags or bands before kenneling, including animals which may be ill, injured, quarantined, aggressive or difficult to control and wildlife such as snakes, skunks, pigeons and raccoons.
3. Provides food, water and proper care for all shelter animals.
4. Under the direct and indirect supervision of the Shelter Veterinarian, administers medication, vaccinations and microchips, conducts feline immunodeficiency virus/feline leukemia virus (FIV/FELV) testing through venipuncture and provides treatment to all shelter animals and documents this activity in animals’ medical records.
5. Monitors all animals, including those that may be isolated or quarantined, for signs of illness or unusual behavior; makes notations and reports problems regarding health and behavior of animals to the Animal Care Supervisor and/or veterinary medical services staff.
6. Performs the euthanasia of animals by intravenous injection with controlled substances; disposes of the euthanized animal; when necessary, decapitates animals for rabies laboratory testing, stores remains and prepares and processes related documentation; may assist in the determination of animals to be euthanized; administers Schedule 2 barbiturates and/or narcotics.
7. Maintains accurate and legible case files and records for each animal in the shelter; uses a computer to input, update and access information regarding shelter animals and to produce written documents.
8. Provides information and assists members of the public, including individuals who may be angry, hostile or distraught, in search of lost or adoptable pets; assists potential adopters with information about animals’ needs, temperament, behavior and care.
9. May assist management, the veterinary medical staff and other individuals in animal husbandry, surgery or related procedures as required by law and departmental policy.
10. Performs related duties as assigned.

Working conditions: Performance of general labor duties, including bend, stoop, stretch, crawl, lift and carry objects and equipment weighing up to 50 pounds, stand and walk for extended periods of time; exposure to strong and/or unpleasant odors, including those from animal excrement, cleaning agents and chemical compounds; frequent exposure to noise, possible exposure to zoonotic disease.  Position requires weekend and holiday work on a rotating basis, may require work on swing and graveyard shifts, extended hours and/or overtime work; changes in work schedule may occur with limited advance notice.

Minimum Qualifications

1.  Six (6) months verifiable hands-on professional or volunteer experience in the care, feeding and/or handling of animals in a facility that cares for and/or houses animals (e.g., animal care/control agency, humane society, veterinary hospital, boarding or pet day care facility or pet store), working principally with dogs and cats;  OR

2.  30 semester or 45 quarter units of coursework in an animal husbandry, veterinary science or a related program at an accredited college or university.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

•Select the desired job announcement
•Select “Apply” and read and acknowledge the information
•Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
•Follow instructions on the screen

Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfusd.edu, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Sean Sexton, by phone at (415) 554-6050 or email at Sean.Sexton@sfgov.org.

Applicants may be required to submit verification of the qualifying experience or education, at any point during the recruitment and selection process.  If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.  Failure to submit the required verification, when requested, may result in disqualification or ineligibility for employment.

Note: Falsifying one’s education or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Supplemental Questionnaire (Weight: 100%):
All applicants must complete the Supplemental Questionnaire as part of the online employment application. Information provided by qualified candidates on the Supplemental Questionnaire will be used to assess their relative knowledge, skills and abilities in job-related areas identified as critical for successful performance, which may include, but are not limited to: knowledge of industrial cleaning and sanitation, safe and effective mixture of various cleaning agents and chemical compounds, safe and humane handling and restraint of a variety of animals; ability to learn and identify the characteristics of different animal species and breeds, their symptoms and first aid techniques, prioritize routine assignments, interact courteously and effectively with others, maintain effective professional working relationships, use a computer to access, input and retrieve information; written and oral communication ability. The Supplemental Questionnaire will be evaluated and scored. All responses should be consistent the official employment application and are subject to verification. Failure to complete the Supplemental Questionnaire may result in disqualification or a lower score in the examination. Candidates must achieve a passing score in order to be ranked on the eligible list.

All applicants must also complete a Willingness Checklist. This document lists examples of essential functions and required working conditions encountered by a 3370 Animal Care Attendant.

Certification Rule:
The certification rule for the ranked eligible lists resulting from this examination will be Rule of Ten Scores. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director, the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities.

Veteran’s Preference:
Information regarding requests for Veteran’s Preference can be found at: http://sfdhr.org/veterans-preference.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20, or hard copy at 1 South Van Ness Avenue, 4th Floor.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Issued: December 29, 2017

Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID: PBT-3370-081589
GSA - SS (415) 554-6050


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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