3370 Animal Care Attendant

Recruitment #PBT-3370-103178


This is a Position-Based Test conducted in accordance with Civil Service Rule 111A. 

Position Definition: Under direct supervision, the Animal Care Attendant maintains safe and sanitary facilities for shelter animals and the public, and provides humane handling and care for shelter; and performs related duties. 

Examples of Important and Essential Duties: 
1. Cleans and disinfects kennels, wards, cages, equipment, runs and common areas of the facility with appropriate cleaning agents in order to maintain a healthy, clean, safe and sanitary facility for shelter animals and the public. 

2. Humanely handles and kennels all animals and identifies shelter animals with appropriate tags or bands before kenneling, including animals which may be ill, injured, quarantined, aggressive or difficult to control and wildlife such as snakes, skunks, pigeons and raccoons.
3. Provides food, water and proper care for all shelter animals.
4. Under the direct and indirect supervision of the Shelter Veterinarian, administers medication, vaccinations and microchips, conducts feline immunodeficiency virus/feline leukemia virus (FIV/FELV) testing through venipuncture and provides treatment to all shelter animals and documents this activity in animals’ medical records. 

5. Monitors all animals, including those that may be isolated or quarantined, for signs of illness or unusual behavior; makes notations and reports problems regarding health and behavior of animals to the Animal Care Supervisor and/or Veterinary Medical services staff.
6. Performs the euthanasia of animals by intravenous injection with controlled substances; disposes of the euthanized animal; when necessary, decapitates animals for rabies laboratory testing, stores remains and prepares and processes related documentation; may assist in the determination of animals to be euthanized; administers Schedule 2 barbiturates and/or narcotics.
7. Maintains accurate and legible case files and records for each animal in the shelter; uses a computer to input, update and access information regarding shelter animals and to produce written documents.
8. Provides information and assists members of the public, including individuals who may be angry, hostile or distraught, in search of lost or adoptable pets; assist potential adopters with information about animals’ needs, temperament, behavior and care.
9. May assist management, the Veterinary Medical staff and other individuals, in animal husbandry, surgery or related procedures, as required by law and departmental policy.
10. Transports animals, specimens, supplies and equipment to pet adoption events, satellite adoption centers, veterinary clinics, laboratories, wildlife centers and humane societies for treatment, testing and relocation as necessary. 

Working Conditions:
Performance of general labor duties, including: bend, stoop, stretch, crawl, lift and carry objects and equipment weighing up to 50 pounds, stand and walk for extended periods of time; exposure to strong and/or unpleasant odors, including those from animal excrement, cleaning agents and chemical compounds; frequent exposure to extreme noise; and possible exposure to zoonotic disease. Position requires weekend and holiday work on a rotating basis, may require work on a swing and graveyard shifts, extended hours and/or overtime work; changes in work schedule may occur with limited advance notice.

Minimum Qualifications

1. Six (6) months verifiable hands-on professional or volunteer experience in the care, feeding and/or handling of animals in a facility that cares for and/or houses animals (e.g. animal care/control agency, humane society, veterinary hospital, boarding or pet day care facility, or pet store), working principally with dogs and cats; OR
2. 30 semester or 45 quarter units of coursework in an animal husbandry, veterinary science or a related program at an accredited college or university.

3. Possession and maintenance of, or the ability to obtain and maintain, a valid California Class C Driver’s License.

1.One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

2. A valid out-of-state driver’s license is acceptable during the application process. A valid California driver's license must be obtained prior to appointment and maintained throughout employment. 

3. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
  • Select the desired job announcement PBT-3370-103178 
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco Employment Application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Breonna Santiago, by telephone at (415) 554-6022, or by email at Breonna.Santiago@sfgov.org

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): 
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information to identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. 

Written Examination (Weight: 100%): 
Applicants who meet the minimum qualifications will be invited to participate in an written examination to determine their relative knowledge, skills, and abilities in job-related areas for the 3370 classification which may include, but are not limited to: Knowledge- of Industrial cleaning and sanitation, including safe and effective mixture and use of various cleaning agents and chemical compounds; methods for safe and humane handling and restraint of a variety of animals; Ability- learn the characteristics of different species and breeds, symptoms of common animal diseases, animal first aid techniques and identification of symptoms, which may necessitate medical attention; prioritize and complete routine assignments with minimal direct oversight and within established timeframes; human relations ability refers to the ability to deal courteously and effectively with co-workers, staff, volunteers and members of the general public from a variety of cultural and socioeconomic backgrounds, including individuals who may be angry, hostile, or distraught; maintain effective, cooperative and professional work relationships; oral communication ability refers to the ability to speak clearly and effectively, listen and elicit information in order to communicate work-related information; written communication ability refers to the ability to read and understand written instructions, procedures and memos; accurately document information in case records and files; and ability to learn to use a computer to access, input and retrieve work-related information.

Certification Rule:
The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. 

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities 

Information regarding requests for Veterans Preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference 

Terms of Announcement and Appeal Rights: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

General Information concerning City and County of San Francisco Employment Policies and Procedures: 
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor. 

Copies of Application Documents: 
Applicants should keep copies of all documents submitted, as these will not be returned. 

Right to Work: 
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. 

Exam Type:  Entrance 
Issued:  January 15, 2020

Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID: PBT-3370-103178
ADM/ BDS/ (415)554-6022



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here. 

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