3372 Animal Control Officer

Recruitment #PBT-3372-099697


This is Position Based Test conducted in accordance with Civil Service Rule 111A

This recruitment may close anytime but not before October 29, 2019. Interested applicants are encouraged to file immediately

POSITION DESCRIPTION: Under general supervision, the 3372 Animal Control Officer responds to requests for Animal Care and Control services and enforces compliance with the City and state laws governing the humane care, control, licensing, vaccination and impoundment of animals.

  • Conducts routine patrols for emergency throughout the city, humanely confining dogs at large and other stray animals and transporting them to the shelter for impoundment; maintains close contact with the shelter and other field staff via radio in conformance with FCC regulations; picks up dead animals;
  • Responds to requests for emergency rescue, services, including injured, sick or stray animal in distress; humanely and safely handles all animals, domestic and wild;
  • Administers basic first aid and transports sick or injured animals or emergency treatment; observes animals for signs of illness or unusual behavior and reports problems to the Animal Care Division and/or Veterinary Medical Services staff;
  • Processes impounded animals; administers vaccinations; prepares cages/kennels for new animal residents; and participates in the care and feeding of shelter animals;
  • Responds to complaints about the care, treatment and control of animals and other problem situations, including those who involve hostile, irate or distressed members of the public, in a tactful, professional and effective manner; mediates animal issues between neighbors; educates members of the public about laws and regulations on animal care and control;
  • Investigates allegations of animal abuse and neglect; takes immediate action if necessary; gathers evidence and information for further investigation as indicated; documents information; consults with supervisors and/or management staff regarding cases of a complex or unusual nature; works with local law enforcement agencies, including prosecution of responsible parties and resolution of animal-related issues; may provide testimony on investigations of findings; incumbents have powers or arrest and participate in executing arrest and search warrants;
  • Issues warnings and citations and/or takes appropriate action when violations of animal care and control laws are observed;
  • Provides information in laws and regulations governing the treatment, licensing, care and control of animals to the public in the field; participates in outreach services; educates the public about animal issues and responsible pet ownership and promotes a humane and caring attitude towards animals;
  • Maintains assigned vehicles, work areas and other equipment in good order and in a safe and sanitary condition
  • Produces and maintains accurate and legible case files, work records, forms, and reports, including accounts of investigative findings and other information; uses a computer to access, input and retrieve work-related information, maintain case files and records and produce written reports;
  • Answers the telephone and performs radio dispatch duties;
  • Picks up dead animals then euthanizes animals and performs decapitation for rabies testing as required.

NATURE OF WORK: This position requires frequent exposure to areas with hazards and other unpleasant elements; in inclement weather; lift and carry heavy equipment or animals; bend, stoop, stretch, crawl, run short distances, climb and work in narrow or elevated spaces; use a computer; safety transport animals in departmental vans.

WORK LOCATION: Incumbent (s) will conduct majority of work in city San Francisco.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


One (1) year of animal handling experience involving public contact or customer service at a facility that cares for and houses animals (e.g., animal shelter, kennel, veterinary hospital, boarding or pet day care facility, pet store, park, zoo, museum or university setting).

License and Certification:
Possession of a valid California driver license.

Successful completion of the Penal Code 832 course, state-mandated euthanasia training and Animal Control Officer Academy within the probationary period.

Six (6) months of experience in the interpretation and enforcement of laws or codes, which included issuing warnings and citations or executing arrests, may substitute for six (6) months of the required experience.

Completion of coursework in animal husbandry, veterinary science or related program at an accredited college or university may substitute for up to six (6) months of the required experience (30 semester / 45 quarter units equals one (1) year).


1] Employees will be required to undergo a background investigation to determine fitness for employment. The investigation is limited to job-relevant matters and may include checks of criminal, driving and motor vehicle records, references and employment history

2] Incumbents must meet the requirements for and enroll and successfully complete the Penal Code 832 course within the probationary period

3] Incumbents must complete the state-mandated euthanasia training within the probationary period.

4]Successful completion of the Animal Control Officer Academy is required within the probationary period.

NOTE: Cruelty or mistreatment of animals, as determined by the Department of Animal Care and Control is subject to disciplinary action and/ or termination.  

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or
•“I have Registered Previously” Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.

Resumes are NOT verification documents.

Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

You can also watch this video for further assistance with our online application system: click here

All work experience, education, training and other information substantiating how you meet the minimum qualifications MUST be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Aarti Lata, at (628) 652-5205 or via email to: Aarti.Lata@sfgov.org

Applicants can submit experience verification and driver's license by:

1. Uploading verification documents through JobAps; OR

2. Scanning verification documents and send as an attachment to: Aarti.Lata@sfgov.org OR

3. Faxing the verification documents via fax to General Service Agency [GSA]: [415] 554-6042 Attention 3372 OR

4/ Post mail to: General Services Agency, Human Resources, 1155 Market St, 4th Floor, San Francisco, CA 94103, Attention: 3372 Animal Control Officer.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer's authorized representative. Experience Verification click here

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: MQSQ): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Examination: (Weight: 100%): Applicants who meet the minimum qualifications will be invited to participate in an written examination to determine their relative knowledge, skills, and abilities in job-related areas for the 3722 classification which may include, but are not limited to: Knowledge- of safe and effective handling, restraint and confinement of animals; characteristics of different and breeds of animals; state and local laws and ordinances pertaining to the proper care and control of animals; basic principals and techniques of law enforcement and provisions relating to due process, search and seizure, gathering, documenting and presenting of evidence; interpret rules, policies, laws and regulations related to the humane care, control, licensing, impounding and disposal of animals, handle domestic animals and wildlife; identify symptoms and diseases, administer animal first aid, vaccinations and euthanasia; use a computer system. Skill- to use radio equipment according to FCC regulations; Ability- to effectively prioritize, complete tasks and assignments with minimal oversight; assess situations, make appropriate and rapid decisions, deal courteously, fairly and effectively with others; remain calm and impartial in confrontational situations; establish and maintain effective and professional working relationships; communicate orally clearly, concisely and effectively; elicit information, express fact and ideas in writing in a clear convincing and organized manner; resolve problems and complaints, conduct investigations; to work in a narrow confined or elevated spaces, bend, stoop, stretch, crawl, climb and run short distances; to lift, carry and restrain moving animals, objects and equipment weighting up to 50 Ibs.

Date of Written Examination: Only those applicants who meet the minimum qualifications will be notified of the exact date, time and place to report to the written examination.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see click here.


1] Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

2] Candidates must achieve a passing score on the written examination in order to be ranked on the eligible list.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Reasonable Accommodations Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: click here

Veterans Preference: Information regarding requests for Veterans Preference can be found at: click here

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at click here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Entrance

Issued: 10/8/2019

Micki Callahan, Human Resources Director 

Department of Human Resources

Recruitment ID: PBT-3372-099697

GSA AL (628) 652-5205



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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