5602 Utility Specialist

Multiple Positions

Recruitment #PBT-5602-112460


5602 - Utility Specialist
San Francisco Public Utilities Commission

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

9/10/21: The announcement close date has been extended to welcome additional applicants. 

The eligible list established from this examination will be used to fill multiple vacancies in this classification throughout the Power Enterprise Division of the San Francisco Public Utilities Commission (SFPUC).

Who are we?

San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,400 employees working in seven counties with a combined annual operating budget of over $963 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfpuc.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 

Power Enterprise
The Power Enterprise, within the SFPUC, has two separate power programs, Hetch Hetchy Power, San Francisco’s Publicly Owned Utility serving 150 MQ of retail load, and CleanPowerSF, San Francisco’s Community Choice Aggregation program, serving 500+ MW of retail load. Power Enterprise serves this load with a combination of owned and purchased resources. SFPUC owns and operates the Hetch Hetchy Water and Power Project, which includes hydro-electric power generation in Moccasin, California; solar arrays throughout San Francisco; and biogas cogeneration facilities, which together produce cost-effective energy with a zero greenhouse gas (GHG-free) emission profiles. Both of Power's programs supply portfolios exceed State minimum renewable content. Power Enterprise provides its retail customers with distributed energy resource programs. In addition to these retail electricity service offerings, Power Enterprise is responsible for San Francisco's street and pedestrian lighting.

Position Descriptions
This recruitment is for multiple positions in the Power Enterprise Division of the SFPUC. If you are interested in any of these positions, please complete the application linked below. Once you pass the first stage of the application process, you will have a chance to indicate which role you are interested in. Your unique qualifications for the position that you select will be considered in later stages of the application process.


The SFPUC is currently hiring for the permanent civil service (PCS) positions below:


Energy Efficiency/Renewables Project Management Specialist
This position will plan, develop, and manage energy efficiency and municipal renewable projects (e.g., solar, energy storage, and other advanced energy technologies); conducts a wide variety of research, analyses, and studies of technologies and potential projects; and assesses the energy potential or savings associated with renewable or energy efficiency technologies as well as their technical and financial viability.

Energy Data Systems Specialist
This position will report to the Energy Data Systems manager. Primary responsibilities will include: managing software implementation projects, including performing testing; conducting analysis on large sets of data; developing reports in Cognos; acting as a SME on power scheduling; tracking environmental attributes for load, generation and trades; managing power scheduling software; and becoming an SME for data required by PG&E, CAISO, billing, and government reporting.

Customer Account Specialist

Under direction of the Customer Engagement Manager, the Customer Account Specialist in the San Francisco Public Utilities Commission (SFPUC) Power Enterprise performs advanced journey-level work supporting the City's efforts to expand access to clean energy programs for San Francisco electricity customers.  The Customer Engagement Group is the main point of contact for power customers and will be responsible for the intake and resolution of all customer requests in order to facilitate access to SFPUC resources.  This position will act as an account manager for both Hetch Hetchy Power and CleanPowerSF retail services through outreach and engagement with existing, new and relocating customers and requires exquisite attention to detail and sound professional demeanor. 

Customer Programs Specialist
Under direction of the Customer Programs Manager, this position will support the City's efforts to provide electric utility customer programs that incentivize energy efficiency, distributed energy resources, and GHG reductions. The Customer Programs group is responsible for the design and implementation of customer programs serving both Hetch Hetchy and CleanPowerSF electric customers. This position will lead specific customer programs through needs and feasibility analyses, design, implementation, and evaluation. Program development and management will be based on an understanding of, and familiarity with, current utility, energy industry, and sustainability/climate issues.

Origination and Power Specialist
Under general administrative direction of the Origination and Power Supply Manager, this position will develop and negotiate long-term Power Purchase Agreements with energy suppliers; work collaboratively with Hetch Hetchy Power and CleanPowerSF program staff to analyze supply needs and strategies using the Portfolio Management Tool; assist with the Integrated Resource Planning, executing short-term energy contracts, professional services and other contracting needs.

CleanPowerSF Operations and Resource Planning Specialist

This position will perform a number of duties in support of CleanPowerSF planning and operations, including but not limited to conducting program long-term integrated energy resource planning; operational planning and coordination with other Power Enterprise and SFPUC groups; developing and administering new energy resource programming and service offerings; supporting power resource and professional service RFP development, contract negotiations, approvals, and contract management; ensuring regulatory compliance; and providing timely analytical and policy support on CleanPowerSF business and strategic planning matters.

Risk Management and Business Analyst
Under direction of the Risk Management and Business Analysis Manager, this position provides support in risk management, financial and business analysis, long term planning, and other analytical and policy support on matters that affect San Francisco's energy interests, in particular the operations and business opportunities of the CleanPowerSF program and the Hetch Hetchy Power program of SFPUC. Responsibilities include developing analytical tools to evaluate risk, contract evaluation and negotiation; assessing the City's rights and ability to develop and deliver power supply, transmission and distribution services; developing and designing rates for these services; fostering new load serving opportunities; and evaluation of new regulatory and legislative requirements.

Regulatory and Legislative Specialist

Under direction of the Regulatory and Legislative Affairs Manager, this position 1) participates in advocacy on current energy regulatory and legislative matters that affect the Power Enterprise and San Francisco; 2) evaluates the impacts of existing and proposed regulations and legislation on the Power Enterprise and on San Francisco using analytical and policy tools; and 3) contributes to strategic initiatives that support the Power Enterprise and City wide energy initiatives.

Essential Duties for all Listed Positions (will include some or all):

  • Monitors operations to ensure compliance with policy directives, laws, regulations and contractual constraints
  • Develops analytical and predictive models; conducts technical and economic feasibility evaluations of proposed capital projects; incorporates results of analyses into cost/benefit assessments; conducts a wide variety of analytical studies related to assessment of operational effectiveness, financial and market risk, price sensitivity, and other complex studies as assigned.
  • Develops and implements seasonal, monthly and multi-year operating, financial and capital plans. Develops and maintains Critical Path Method (CPM) schedules; reviews and analyzes Precedence Diagram Method (PDM) schedules for variances and trends; maintains and makes recommendation for improvements to the cost control system to track spending relative to project budgets and schedules; and maintains a cost estimate database by providing project cost estimates and reviewing actual construction costs relative to engineers' estimates.
  • Directly negotiates large seasonal and yearly contracts, rates and service terms; provides negotiation support on division-wide multi-year contracts; establishes rate policies and negotiating parameters for short-term purchase and sale transactions and agreements.
  • Identifies operational constraints and develops, evaluates or recommends policies and procedures to improve operations, mitigate risks, increase revenues and decrease costs.
  • Develops training programs to implement policies and programs; trains analysts, technicians and other personnel on policies, procedures and compliance issues.
  • Writes a variety of documents including reports; work plans; general correspondence; operating, financial and marketing plans; program descriptions; operating procedures and policy recommendations; meeting minutes; documentation of forecast methodologies and model assumptions; legal and regulatory interpretations and issues; reports that explain schedule and cost variances and trends, provide cost-effective recommendations to mitigate adverse variances and to support negotiation of change order costs with contractors; and other types of written documents as needed to support the diverse work activities assigned to this class. 
  • Develops, implements and maintains database systems for hydrologic, water supply, power operations, marketing, energy consumption and other data.
  • Supervises Utility Analysts and other technical personnel and provides technical support and expertise for assigned specialty area.
  • Supervises the preparation of section operating and capital budgets, including revenue and expense forecasts and analyses and reporting of variances.
  • The 5602 will perform other tasks as assigned.
Additionally, the candidate pool resulting from this recruitment may be used to fill non-permanent Temporary Exempt (TEX) and Permanent Exempt (PEX) positions. These positions are excluded from the competitive Civil Service examination process and shall serve at the discretion of the Appointment Officer. The duration of these appointments shall not exceed 36 months or 24 months depending on the type of appointment/category.

The SFPUC is currently hiring for the exempt position below:

Redevelopment Specialist

Category 18 Temporary Exempt (duration shall not exceed 36 months)

Under direction of the Power Enterprise’s Redevelopment Manager, this position is responsible for reviewing development plans; preparing technical and financial assessments and reports in evaluating the feasibility of the City and County of San Francisco (the City) to be the exclusive service provider of electricity and/or natural gas for development projects and new service territories within the City; working with project staff, staff from various City Departments, and developers and planners to support new electric infrastructure in redevelopment areas; and responding to requests for information (RFIs) on the energy utility systems. The position also provides as-needed technical support and utility expertise in support of the SFPUC Power Enterprise’s work with other SFPUC Enterprises and City Departments.


Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

Education: Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in Law, Engineering, Environmental Studies, Natural Resources, Computer Science, Business Administration, Mathematics, Statistics, Economics or other field related to the utility business.

Substitution: Qualifying experience may be substituted for the degree requirement on a year-for-year basis.

Experience: Four years of verifiable journey-level work experience in one or more of the following areas: planning, scheduling, cost estimating and resource projecting for mid to large scale projects; water supply management and planning; power operations planning and scheduling; analysis, interpretation and application of utility contracts and regulations in either water, power (electric and/or natural gas), telecommunications, or a wastewater program; utility market and environmental analysis and planning; power supply and transmission rates and contracts; generation, transmission or distribution planning and design; or long-term utility systems planning.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

All Positions

  • Experience in working with a large diverse workforce of people with different culture, backgrounds and opinions.
  • Experience conducting complex data analyses.
  • Excellent written and oral communication skills. 
Customer Programs Specialist Position
  • Experience managing utility energy programs from the design phase through implementation and evaluation.

Special Conditions: Some positions may require additional qualifications such as special conditions that may differ from the standard minimum qualifications associated with this classification.


  • Specified positions may require possession of a valid Class C driver license.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline.
A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Need help completing the application?
Computers are available for the public from 8:00 a.m. to 5:00 p.m., Monday through Friday, to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email

You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter. To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply. You should retain the confirmation email for your records. Failure to receive the email means that the online application was not submitted or received.

Word of advice
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Monica Guzman, by email at mguzman@sfwater.org.


Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ) - (Weight: Qualifying)
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process and must be completed by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Supplemental Questionnaire Exam (Weight 100%)
Applicants will be prompted to complete a Supplemental Questionnaire Exam that must be submitted during the online application process. All applicants must complete the Supplemental Questionnaire. The purpose of the Supplemental Questionnaire is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: knowledge of basic concepts and terminology related to electric utility operations and analyses, knowledge of laws and regulatory rules pertaining to power/electricity activities, ability to interpret and apply regulations, contracts and policy directives, ability to establish and maintain effective working relationships with those contracted in the course of the work, strong interpersonal and collaborative skills and strong written communication and oral communication skills.

A passing score must be achieved on the Supplemental Questionnaire Exam in order to be placed on the Eligible List.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.


Certification Rule:
The certification rule for the ranked eligible lists resulting from this examination will be Rule of 10 Scores. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf


The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.


Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities


Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference


Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit


General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies 


Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: CPE
Issued: August 13, 2021 / Close date extended 9/10/21
Carol Isen, Human Resources Director
Department of Human Resources
Recruitment ID: PBT-5602-112460


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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