8124 Investigator, Department of Police Accountability

Recruitment #PBT-8124-902165



Under supervision in the Department of Police Accountability, performs professional-level investigative work in connection with complaints brought by the public against sworn members of law enforcement agencies. Essential functions include: receiving complaints in person, by telephone, in writing and by other means; answering questions and providing information on the functions and procedures of the Department of Police Accountability to complainants, sworn peace officers, witnesses, members of the public and others; identifying allegations and investigating complaints under the Department of Police Accountability; interviewing complainants, sworn peace officers, witnesses, experts and others; gathering documentary evidence in order to provide a body of information for analysis and resolution of complaints; analyzing information and evidence resulting from investigative activities and making recommendations; summarizing and explaining progress and results of investigations to complainants, sworn peace officers and their representatives; preparing lists and records accounting for status of assigned investigation caseload; writing detailed reports on each complaint investigation, including factual backup documentation, maintaining records, files, data and supporting documentation for each case handled; collecting evidence in a secure manner for evaluation and analysis; adhering to established customs and procedures regarding control and custody of records, including evidence; establishing and maintaining effective working relationships with community groups, representatives of law enforcement agencies and other agencies; addressing and working with community groups, including participating in outreach and educational functions of the DPA; reviewing and analyzing digital media of law enforcement encounters; preparing and providing care summaries for legal review; collecting civil and criminal court documents; may monitor law enforcement activities in crowd control situations; may testify before Police Commission or other legal bodies on the subject of particular investigations and findings. Also performs related duties as required.

Work requires discretion and tact in dealing with complainants, witnesses, members of the Police Department and others.

Special Requirements:

  • Requires the ability to work in stressful situations and/or with difficult, emotionally distressed or hostile persons
  • Requires the use an office productivity suite and other emergent technologies
  • Requires working evenings, weekends or irregular hours
  • Requires the ability to utilize an interpreter to conduct an interview
  • Requires necessitate field work in the community (conducting interviews, outreach activities), in areas not considered desirable and/or safe

Minimum Qualifications

A baccalaureate degree from an accredited college or university.

One (1) year of experience investigating allegations of official or employee misconduct.

Possession of a law degree (J.D.) may be substituted for the required experience.

Two (2) years of experience performing investigative work in a *professional field such as law, media/journalism, public health/welfare, human/civil rights, business (e.g. finance, insurance), education, social sciences, public policy/government or a related field may substitute for the required experience.

*Professional fields are further defined as: practicing law as an attorney, law enforcement in a uniformed rank of a police (including military police or federal law enforcement agency), sheriff or fire department; and professional positions focused on conducting investigations of:

  • Public healthcare administration and service delivery
  • Human rights violations with legal implications to an organization or individual
  • Financial, legal, and ethical matters in for profit and non-profit businesses
  • Education delivery, policy violations, and legal matters
  • Social science service delivery in public and private organizations providing professional level social services
  • Public policy or federal, state, or local governments regarding legal, ethical, and/or financial matters

Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Conditions Of Employment:
Article IV Executive Branch section 4.136 Department of Police Accountability of the City Charter stipulates that no employee of the Department of Police Accountability shall have previously served as a uniformed member of the San Francisco Police Department.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the 8124 Investigator, Department of Police Accountability job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Amy Herndon, by telephone at 415-551-8943, or by email at noemi.herndon@sfgov.org.

Selection Procedures

Supplemental Questionnaire
Applicants are required to submit the supplemental questionnaire with their online application. Both the online application and supplemental questionnaire will be reviewed to determine if the applicant meets the minimum qualifications. Failure to submit the required supplemental questionnaire may result in disqualification from the examination process.

Written Exercise: (Weight 55%)
Candidates will be tested to determine their relative knowledge, skill and ability level in job related areas, which may include but are not limited to: analytical ability, investigative techniques, and written communication.

A cut-off score based on a standard of acceptable performance on the Written Exercise will be established. Only those candidates who pass the Written Exercise will be scheduled to participate in the Oral Exercise. Candidate final scores will be a composite of the scores they obtained on the two exercises. A passing score will be established with respect to the final scores. Only those candidates who attain a final score at or above the pass point will have their names included on the eligible list.

Oral/Performance Exercise: (Weight 45%)
Candidates will be tested to determine their relative knowledge, skill and ability level in job related areas, which may include but are not limited to: interpersonal skills, oral communication, analytical ability, and investigative techniques.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

The certification rule for the eligible list resulting from this examination will be Rule of 10 Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109).

Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: E
Issued: June 11, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 902165


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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