8167 Administrative Hearing Examiner

Recruitment #PBT-8167-098754

Introduction

The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

The purpose of this examination announcement is to establish an eligible list for this classification.  


POSITION DESCRIPTION
Under direction, conducts administrative review hearings on contested: (1) parking citations and towed and booted vehicles, (2) transit violation citations, (3) Safe Paths of Travel (SPOT) citations related to permit-based construction work along and affecting city streets, (4) citations issued to (or administrative actions brought against) taxi permit holders or individuals/entities operating without a permit in accordance with the California Vehicle and Public Utilities Codes and Municipal Codes including the San Francisco Transportation and Administrative Codes; (5) conducts administrative hearings for ADA (American with Disabilities Act) complaints made against Muni Operators in accordance with ADA and Muni regulations, policies and procedures; (6) conducts hearings related to permit violations related shared e-scooters and shred bicycles under various provisions of the SF Transportation code; makes findings of facts and relays decisions in accordance with established procedures to ensure a fair and impartial review; and performs related duties as required.


The essential functions of this position include:

  1. Conducts administrative hearings for vehicle owners and drivers on contested parking citations and on towed or booted vehicles; makes findings of fact and renders verbal and written decisions.
  2. Conducts administrative hearings for protested transit violation citations, Safe Paths of Travel (SPOT) citations, Taxi citation (or administrative actions) and ADA complaints made against Muni Operators; makes findings of fact and renders verbal and written decisions.
  3. Completes the investigative procedure in a consistent and timely manner following established departmental procedures.
  4. Interfaces with employees of various City departments and other agencies such as the SFMTA Enforcement Division and City Attorney’s Office to obtain necessary information related to policy, procedures, or investigations.
  5. Maintains records of hearing decisions and continuances and monitors such cases until brought to conclusion. Retains all evidence and files in all cases in accordance with departmental procedure.
  6. Assists the public by responding to inquiries related to administrative hearings.
  7. Accesses all relevant data and interprets information from applicable statutes, ordinances, databases, and case files.
  8. Enters all hearing decisions into a computer database; utilizes and operates computer equipment to obtain relevant information.
  9. Reviews citations and complaints and evaluates testimony and physical evidence and other relevant information; performs related duties required to effectively conduct administrative hearings.
  10. May conduct public hearings related to parking, transit and traffic matters.
  11. Reviews codes, policies, procedures and practices involving the issuance processing, and adjudication of parking citations, towed and booted vehicles, transit violation citations, SPOT citations, Taxi citations (or administrative actions) and ADA complaints against Muni Operators on a regular basis.
  12. Assists in processing mail requests, enters statistical data, and schedules hearings as needed.
  13. Writes hearing decisions in conformance with Division guidelines.

Minimum Qualifications

Education
Baccalaureate degree from an accredited college or university

Experience
Two (2) years of verifiable full-time experience in mediation, arbitration, dispute resolution or conducting administrative hearings.

Substitution
Education Substitution: Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year.


Note: Employees will be required to complete twenty (20) hours of training, provided by the Agency, pursuant to the California Vehicle Code, within three (3) months of appointment.


Desirable Qualifications

  • Juris Doctor degree
  • Three (3) years or more of experience working with the public
  • Bilingual in Chinese or Spanish

Additional Note:
Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

How To Apply

City and County of San Francisco employment applications for this position will be accepted through an online process only. Visit www.jobapscloud.com/sf to register an account (if you have not already done so) and begin the application process.

  • Click and select 8167 Administrative Hearing Examiner (PBT-8167-098754)
  • Click “Apply” and read and acknowledge the information
  • Click on either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section. If you are having difficulty submitting your application online, please contact us at 415.646.2446 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Maggie.lau@sfmta.com.

Verification
Applicants may be required to submit verification of qualifying experience, education, and driver license at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple-Choice Examination: (Weight: 100%)
The written examination is designed to assess a candidate’s knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of codes, policies and procedures; interpersonal ability; ability to conduct administrative hearings; written communication ability, oral communication ability, basic ability to use a computer; investigative skill; and ability to prioritize.

This is a standardized examination, and therefore, test questions and test answers are not available for public inspection or review.

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.

CERTIFICATION RULE
The certification rule used for the eligible list resulting from this selection process will be the Rule of Three (3) Scores. The hiring department may conduct additional selection processes to make final hiring decisions.

ELIGIBLE LIST
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination will be twenty-four (24) months and may be extended with the approval of the Director of Transportation .

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities.

Veteran’s Preference
Information regarding requests for veteran’s preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference

Position Based Testing
https://sfdhr.org/information-about-hiring-process#positionbasedtesting

General Information Concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures
Important employment information for the San Francisco Municipal Transportation Agency can be obtained online http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobapscloud.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 411A. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/.

Copies of Application Documents
Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Employee Wellness Program
The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page https://www.sfmta.com/reports/employee-wellness-program. .


MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY
AN EQUAL OPPORTUNITY EMPLOYER

Exam Type: Entrance
Issued: December 2, 2019
Tom Maguire
Interim Director of Transportation
San Francisco Municipal Transportation Agency
Recruitment ID Number: 098754
MTA/ML: 415-646-2446

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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