8603 Emergency Services Coordinator III

Recruitment #PBT-8603-085025

Introduction

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco (City).  DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency.  For more information on the DEM, please visit: http://www.sfdem.org/  

The Department of Emergency Management currently has two (2) permanent, full-time positions available in the classification 8603 Emergency Services Coordinator III: a Special Events Coordinator and an External Affairs Specialist.  

Under direction, Emergency Services Coordinator III’s perform and coordinate difficult and responsible disaster and emergency planning work in the areas of homeland security and emergency services city-wide; coordinate complex projects; and may supervise the work of emergency services staff assigned to work on a specific project.  

Essential functions of the Emergency Services Coordinator III job include the following: develop and coordinate the creation and implementation of emergency and disaster plans, policies, and procedures; plan, coordinate, develop and promote emergency service policies, operations, plans, and processes related to exercise design and execution; coordinate and support the activities of emergency and disaster planning coordinators; assist in the development and implementation of emergency and disaster exercise plans; review and evaluate plans, policies, and procedures; provide consultation and guidance for changes or improvements; research and analyze best practices in the field of disaster and emergency planning; assess and analyze opportunities for improvement and make recommendations for the implementation of improvements; assist in developing and implementing city-wide disaster and emergency planning policies and procedures; prepare important technical records, plans, and reports to document processes and provide information; coordinate and present Emergency Operations Center training; respond to local disasters and emergencies, including working in the Emergency Operations Center (EOC) during activations; coordinate services at large events to ensure efficient and effective management of the City's response at planned events; may supervise the work of Emergency Services staff, lead working groups, and/or coordinate the work of staff on specific projects or programs; and perform related duties and responsibilities as assigned.    


Position Description for Special Events Coordinator:
Under direction, the Special Events Coordinator ensures people are trained, processes are documented, technology functions, and facilities related responses are functional to support a coordinated special event response; works closely with external organizations and agencies, including, but not limited to, Entertainment Commission, Mayor’s Office of Special Events, event promoters, and event venues; performs and coordinates difficult and responsible disaster and emergency planning work in the areas of homeland security and emergency services city-wide; and may supervise the work of emergency services staff assigned to work on a specific project.  This position reports to the Assistant Deputy Director.  

Additional functions of the Special Events Coordinator position include, but are not limited to, the following:
- Serve as one of the lead DEM Duty Officers and a Day Watch Duty Officer on a regular basis
- Attend special event meetings to coordinate city activities
- Develop concept of operations for city-wide events (e.g., Bay to Breakers, Pride Celebration and Parade, Giants’ Celebration, etc.)
- Assist in development of operations focused plans
- Partner with the Division of Emergency Services training lead to create relevant educational sessions
- Assist with updates of contact rosters, directories, and position checklists
- Function as Duty Officer for the Division of Emergency Services  

The primary work locations for the Special Events Coordinator position are expected to be divided between 30 Van Ness Avenue, Suite 3300 and 1011 Turk Street.  Work hours are anticipated to be 8am-5pm with the need for flexibility during emergencies.    


Position Description for External Affairs Specialist:
Under the direction of the External Affairs Director, the External Affairs Specialist is responsible for conducting community emergency preparedness education and outreach, developing and issuing emergency public information, and processing and responding to public requests for information.  

Additional functions of the External Affairs Specialist position include, but are not limited to, the following:
- Coordinate the content and execution of community and educational events
- Assist in the development and implementation of emergency and disaster exercise plans
- Review and evaluate plans, policies, and procedures
- Research and analyze best practices in the field of disaster and emergency communications
- Provide consultation and guidance for changes or improvements
- Prepare important technical records, plans, and reports to document processes and provide information
- Serve as the Day and/or Night Watch Public Information Officer
- Respond to local disasters and emergencies, and work in the EOC during activations
- Operate the Emergency Support Function #15 (ESF-15): Joint Information System  

The primary work location for the External Affairs Specialist position will be at 1011 Turk Street.  Work hours are anticipated to be 8am-5pm with the need for flexibility during emergencies.


Working Conditions: both positions may be required to work during non-business hours, such as nights, holidays, and/or weekends

 

Minimum Qualifications

1a. Possession of a baccalaureate degree from an accredited college or university, AND four (4) years of experience in emergency/disaster planning and management or a closely related field; OR

 

1b. Possession of a baccalaureate degree from an accredited college or university in Business, Public Administration, Emergency Management or a closely related field, AND two (2) years of experience in emergency/disaster planning and management or a closely related field; OR

 

1c. Possession of a master’s degree from an accredited college or university in Business, Public Administration, Emergency Management or a closely related field, AND one (1) year of experience in emergency/disaster planning and management or a closely related field; AND

 

2. Completion of United States Department of Homeland Security, FEMA, Emergency Management Institute Courses: IS 100.b or ICS 100, IS 200.b or ICS 200, and IS 700/800; AND

 

3. Possession and maintenance of a valid CA driver license.


Substitution:

Additional experience in emergency/disaster planning and management, as described above, may substitute for the required degree on a year- for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.


Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Desirable Qualifications for the Special Events Coordinator include, but are not limited to:
- Experience conducting large-scale event planning
- Familiarity with the City’s EOC operations and participation in special events and/or real world activations
- Detailed knowledge of the Division of Emergency Services Duty Officer Program and supporting protocols  

Desirable Qualifications for the External Affairs Specialist include, but are not limited to:
- Experience with public affairs and strategic communications
- Proficiency in traditional and social media management
- Strong written and oral communication skills
- Bilingual or multilingual language skills
- Experience communicating with at-risk populations
 

 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  Resumes may be attached to the application; however, resumes may not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Judi Quach, by telephone at (415)558-3833, or by email at Judi.Quach@sfgov.org.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please begin acquiring the required verification documents at your earliest convenience. Failure to provide the requested documents may be cause for ineligibility. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456  

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, hours worked, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Plan

 
Supplemental Questionnaire:
Applicants are required to complete a Supplemental Questionnaire as part of the application process. The purpose of the Supplemental Questionnaire is to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. It is essential that an applicant provide complete information in identifying their experience. The Supplemental Questionnaire will be used to evaluate if an applicant meets the minimum qualifications.


Oral Examination (Weight: 100%)
:
Candidates that meet the minimum qualifications will be invited to participate in an oral examination designed to measure knowledge, skills, and/or abilities in job-related areas which may include but not be limited to: knowledge of principles, practices, purposes, scopes, and techniques of various phases of disaster planning and plan writing; knowledge of statistical and research methods and the sources of information and data related to disaster planning; ability to research, collect, analyze, and interpret data pertaining to emergency planning; ability to prioritize, plan, assign, and coordinate work assignments and projects; ability to maximize and maintain positive and productive working environments; ability to speak in a clear, concise, organized, and relevant manner so that listeners can understand information conveyed; ability to communicate courteously, verbally persuade, elicit feedback, and listen to others; ability to prepare written communications, including  correspondence, instructional memos, and technical reports in a clear, concise, effective, and well-organized manner; ability to deal tactfully and effectively with the general public, governmental officials, professional and technical persons and employees; and the ability to use a computer to research, extract, and process information and prepare correspondence, written reports, and other documents.

Candidates must achieve a passing score on the Oral Examination in order to be ranked on the eligible list.  Candidates will be placed on the eligible list in rank order according to their final score.  The department may utilize additional selection procedures to make a final hiring decision.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Conclusion


Eligible List: 
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or Civil Service Commission. Information can be found at: 
http://www.sfdhr.org/index.aspx?page=20#eligiblelists

 

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

 

Upon approval of the Human Resources Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit: http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.


Certification Rule:

The certification rule used for the eligible list resulting from this selection procedure will be the Rule of Three (3) Scores. Additional position-specific selection mechanisms may be conducted by the hiring department prior to making final hiring decisions.


Reasonable Accommodation Request:

Applicants with disabilities requiring reasonable accommodation can find information on requesting a reasonable accommodation at
http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities


Veterans Preference
:
Information regarding requests for Veterans Preference can be found at
http://sfdhr.org/information-about-hiring-process#veteranspreference.


Seniority Credit in Promotional Exams
:
Information regarding Seniority Credit can be found at
http://sfdhr.org/information-about-hiring-process#senioritycredit.

Terms of Announcement: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at www.jobaps.com/sf. 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Copies of Application Documents:
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Information regarding copies of applicant documents can be found at http://sfdhr.org/information-about-hiring-process#copies.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Information regarding Right to Work can be found at
http://sfdhr.org/information-about-hiring-process#identification.


Additional Information
:
General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at
http://www.sfdhr.org/index.aspx?page=20 or hard copy at One South Van Ness Avenue, 4th Floor.

Recruitment Type: Combined Promotive and Entrance (CPE)
Issued: 03/09/2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: 085025
DEM / JQ / (415)558-3833

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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