9236 Airport Ground Transportation Technician

Recruitment #PBT-9236-066403



This is a Position Based Test administered in accordance with Civil Service Rule 111A.


The current positions are located at San Francisco International Airport. The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.


San Francisco International Airport (SFO) is a world-class, award-winning airport that serves more than 48 million guests each year.  SFO offers non-stop flights to 39 international cities on 33 international carriers.  The Bay Area's largest airport also connects non-stop with 77 U.S. cities on 14 domestic airlines.  In 2014, the Airport, an enterprise department of the City & County of San Francisco, accounted for $6.3 billion in business activity and supported nearly 36,400 direct jobs.

SFO's mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel.  SFO has embarked on the renovation of Terminal 1, the largest project in the Airport’s 10-year, $4.4 billion Capital Improvement Plan.  For more information about SFO, visit www.flysfo.com.

Position Description

Under general supervision, performs a wide variety of specialized tasks in support of the ground transportation program at a federally regulated airport; processes and issues permits; tracks and monitors vehicles entering and exiting the airport; reviews applications to ensure operators are in compliance with local code, state and federal law, and airport rules and regulations; interprets and carries out existing policies and procedures related to financial record keeping activities; prepares and maintains a variety of financial and bookkeeping records and reports; posts, adjusts and balances entries to Airport Business Management System (ABM); verifies the correctness of invoice documents; responds to inquiries and provides financial information; organizes and files source documents; performs operations involving automated accounting systems and spreadsheet programs; may perform field inspection to ensure operators are in compliance with ground transportation program; serves as the primary point of contact for ground transportation programs to customers, such as taxis, limousines, shuttles and buses; collects fees and fines; changes or updates to permits; and performs related duties as required..

The essential functions of the classification include:

·         Professionally greets and assists customers, provides information regarding the Airport Ground Transportation permit process; assists customers in utilizing the Ground Transportation Management System (GTMS) to create new user account, accessing and updating account information, provides lost account and/or password, upload and print information to complete appropriate forms for specified request; assists customers in analyzing and researching billing questions and trip reports; and resolves information and documentation discrepancies with customer.

·         Resolves complex customer questions related to permits, citations, payments, administrative fines, and procedures in a timely manner.

·         Posts, adjusts, and balances entries to subsidiary ledgers by searching out details and reconciling account discrepancies such as deposits, expenditures, allocations, fines and penalties; verifies correctness of accounting invoices by comparing postings to source documents and checking calculations for accuracy.

·         Responds to inquiries and interprets local codes, state and federal laws, and airport rules and regulations governing the activities of permit processing to commercial ground transportation operators.

·         Reviews and processes new permit applications in the Ground Transportation Management System (GTMS) including reviewing the applications for completeness and in compliance with California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), California Highway Patrol (CHP) inspection, San Francisco Municipal Transportation Agency (SFMTA), San Francisco Police Department (SFPD), and Airport rules and regulations; verifies that customer has completed the new permit mandatory orientation class; verifies if company and/or vehicle is in good standing and in compliance with the Airport and ensures that all documentations are provided.

·         Processes, and approves vehicle inspections in the Ground Transportation Management System (GTMS); analyzes and processes operators documentation by ensuring they meet the requirements of local, state, federal law, and is in compliance with the California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), California Highway Patrol (CHP) inspection, San Francisco Municipal Transportation Agency (SFMTA), San Francisco Police Department (SFPD), and Airport rules and regulations.

·         Prepares investigation information, maintains records and provides operational reports using applicable software.

·         Calculates, collects and accurately tracks fees and/or fines such as transponder fees, customer’s trip fees, administrative fines, late fees, annual registration, Temporary Identification Permit, non-sufficient fund fee, and others; verifies payments and deposits are accurately entered into the Ground Transportation Management System (GTMS); determines that charges are authorized to tenant and/or vendor accounts; ensures that all checks are cleared through vendor ensuring that funds are available for amount being charged and operates various office equipment including credit card readers and check scanners to collect payments.

·         Balances out cash drawers daily; counts fees, fines, and deposits received and balances against documentation on file; prepares cash handling transmittals to the Airport Accounting office; keeps daily balance sheet of all revenue collected; reviews documentation for all financial transactions to ensure that records are complete in accordance with standard operating procedures; researches and resolves disputed transactions from the Accounting office, bank or customers; and scans and saves important documents into the shared drive daily.

·         Conducts research on company and vehicle with the California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), and California Highway Patrol (CHP) inspection to validate compliance that may affect the permitting process; maintains office files for required documentation in alpha or numeric sequence; codes forms and logs information into on-line database; files back-up documentation in accordance with record-keeping procedures. Work in collaboration with other governmental agencies.

·         Enforces proper procedures for Ground Transportation Program to prevent unauthorized permits; responds to and supports investigations; conducts field observations to ensure ground transportation service levels are maintained and in compliance with the enforcement of picking up and dropping off passengers.

·         Processes, issues and prints Temporary Identification Permit (TIP), decals installation transponder check and SUV inspection sheets.

·         Files, maintains, shreds and purges electronic and paper documents and correspondences ensuring compliance with record retention guidelines.

·         Updates and maintains accurate information in the Ground Transportation Management System (GTMS) as it relates to adding or deleting vehicles; ensuring permits are terminated in a timely manner; making sure customer’s account record is complete and accurate and ensuring that all information is in compliance with California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT) and the California Highway Patrol (CHP) report.


Working Conditions

This position is a 5-day work week (Monday – Friday) that may require working overtime and weekends. Emergency situations may require working outside of your normally scheduled hours.

Minimum Qualifications

1. High school diploma or equivalent; AND

2. Two (2) years of progressively responsible clerical experience working in a high volume office environment, including at least one (1) year of experience in permit processing. Experience must have included preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, data entry and performing mathematical computations. Working as a sales clerk or restaurant help does not qualify.


A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to six (6) months of experience.

Desirable Qualifications

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Excellent oral and written communication skills.
Excellent customer service skills.

Knowledge of Airport, CPUC, DMV, DOT. SFMTA rules and regulations, procedures and processing relating to permitting process.

Ability to enter and maintain confidential data accurately into a secure system.

Excellent computer skills in using different types of Microsoft program (Excel, Word, etc.)

Excellent organizational skills


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Andrea Caporale, by telephone at 650-821-2050 or by email at andrea.caporale@flysfo.com.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456


Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Written Performance Examination (Weight: 40%)

Candidates who meet the minimum qualifications will be invited to participate in a written performance examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: communication and human relations skills; knowledge of Airport, California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U. S. Department of Transportation (DOT), California Highway Patrol (CHP), Department of Industrial Relations (DIR), San Francisco Municipal Transportation Authority (SFMTA), California Highway Patrol (CHP) and San Francisco Police Department (SFPD) rules and regulations, procedures and policies relating to permitting process; knowledge of policies and procedures used to issue Temporary Identification Permits (TIP) and citations.; organizational skills; written and oral communication skills; knowledge of different types of recruitments and permits as it pertains to taxicabs, limousines, charters, rental cars, crew, parking and hotel shuttles; and knowledge of handling and accounting for varying amounts of money.


A passing score must be achieved on the Written Performance Examination in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.


Training and Experience Evaluation: (Weight: 60%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. Candidates will be evaluated and scored based on the information provided in their job application, and supplemental questionnaire to determine their possession of the knowledge, skills, and abilities required for position 9236 Airport Ground Transportation Technician. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process.


Candidates will be placed on the eligible list in rank order according to their final score.


The department may utilize additional selection procedures to make a final hiring decision.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.


NOTE: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.  Only those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the Written Performance Examination. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten (10)


Scores. The hiring department may conduct additional position-specific selection processes to make final hiring decisions.


Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission http://sfdhr.org/index.aspx?page=20#eligiblelists.  The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693.  Search that document by title or job code to see which departments use the classification.


Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request: Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation at


Veterans Preference:
Information regarding requests for veteran’s preference can be found at:


Terms of the Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

www.jobaps.com/sf.  The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at
http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants are advised to keep copies of all documents submitted
http://www.sfdhr.org/index.aspx?page=20#copies.  Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: 11/2/2015
Micki Callahan

Human Resources Director
Department of Human Resources
Recruitment ID #: 066403

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