9251 Public Relations Manager

Recruitment #PBT-9251-091354

Introduction

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

The Department
The San Francisco Planning Department (CPC) plays a central role in guiding the growth and development in our City. The Department works with other City agencies and the community to help achieve great planning for a great city.

Our mission, under the direction of the Planning Commission, shapes the future of San Francisco and region by: generating an extraordinary vision for the General Plan and in neighborhood plans; fostering exemplary design through planning controls; improving our surroundings through environmental analysis; preserving our unique heritage; encouraging a broad range of housing and a diverse job base; and enforcing the Planning Code.

The Department serves a broad range of constituents, including the citizens of San Francisco, community organizations, elected and appointed policymakers, builders, architects, property owners, tenants, and advocacy groups. All rely on the City's General Plan and the Planning Code to achieve the City's development goals.

The Division
The Communications Team within the Office of Executive Programs is responsible for the development, management and administration of strategic outreach, media relations, and communications of initiatives for external and internal audiences of the Planning Department.

This is an opportunity to work in a dynamic, inter-disciplinary, and innovative department and share in our vision to make San Francisco the world’s most livable urban place – environmentally, economically, socially and culturally. We work in a collaborative, team-oriented environment with opportunities to work on a wide variety of projects and topic areas, both individually and on project teams. In performing our planning work, we work closely with staff of other City and regional agencies, the development community, and the general public. Community outreach and engagement is a big part of our work, and we hold frequent public forums to present and get input on our work. For more information about CPC, visit
http://sf-planning.org.

Position Description
The Public Relations Manager provides management level functions and makes decisions which impact the daily operations through overseeing all external and internal communications for the Planning Department. This position reports to the Director of Executive Programs. This position works with all internal divisions of the Planning Department to ensure that Department activities are communicated clearly, consistently, and as broadly as possible within a complex system of governance and external stakeholders. The Public Relations Manager responds to public policy issues as well, as the Planning Department is often involved with assisting in the formulation and communication of positions on legislative matters and often confronts many of the current significant social issues pertaining to the growth and development of San Francisco such as urban planning, environmental sustainability, economic development, transportation and affordable housing.

The Public Relations Manager also serves as spokesperson for the Department; advises the Director and Senior Management on public communications and media relations strategy, and independently develops, coordinates and implements community and media strategies for public service programs and policy efforts; and establishes and maintains strategic community alignments and stakeholder partnerships to promote Department efforts.

Essential Duties and Responsibilities:

  • Works closely with the department head, Commissioners and senior management to develop and execute effective communications strategy for special projects, internal and external public.
  • Independently plans, organizes, supervises, coordinates and creates events relating to departmental activities.
  • Supervises and/or prepares speeches for upper management and answers public questions and/or complaints specific to an incident, event or activity.
  • Creates, produces, oversees and edits documents related to Department services and policies for distribution to the public; may function as publications editor in writing, reviewing, and supervising updates of publications.
  • Supervises and/or participates in the preparation and composition of publications and other documents such as press releases, advisories, fact sheets, briefing notes, website content, editorials, social media, budget reports, and brochure updates, including coordinating all aspects of the publication process from editing, style, and reproduction.
  • Revises and updates departmental publications regarding changes in departmental services and facilities, as necessary.
  • May represent the Department, including the department head, to the media as well as before the Board of Supervisors, various community groups, non-profit agencies, and delegates from other cities and countries.
  • Develops and coordinates public relations strategies with other City departments; negotiates and makes commitments on department head's behalf with a variety of partners and organizations.
  • Participates in marketing program for department venues and operations.
  • Provide supervision and evaluation of subordinate personnel in the performance of public relations related work, includes assisting in workload management, performance measures and evaluations, staffing, mentoring and other administrative functions (i.e. budgets, management of work programs).

Minimum Qualifications

Minimum Qualifications:

  1. Possession of a Bachelor of Arts or Science Degree in Journalism, Public Relations, Communications, Public Administration, Political Science, Sociology or a field related to a department's business from an accredited college or university and
  2. Five years of experience in public affairs, public/media relations, community relations, international relations, or a related field.

Substitution: Additional qualifying work experience may be substituted for the required education on a year-for-year basis.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Michael Eng, by telephone at 415-575-9143, or by email at Michael.Eng@sfgov.org. 

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (Qualifying):
Applicants are required to complete a Minimum Qualifications Supplemental Questionnaire (MQSQ) as part of the online application process. The purpose of the MQSQ is to obtain specific information regarding an applicant’s education, experience and training in relation to the Minimum Qualifications for this position. It is essential that an applicant provide complete information in identifying their education, experience and training. The MQSQ will be used to evaluate if an applicant meets the minimum qualifications.

Basic Supervisory Exam (Weight:  50%):
Candidates will be invited to participate in a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification.

The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

A passing score must be achieved on the Basic Supervisory Exam in order to continue in the selection process.

Supplemental Questionnaire (Weight: 50%):
Qualifying candidates will be required to respond to essay type questions on a supplemental questionnaire, which will be provided to applicants at a later time. The questions contained in the supplemental questionnaire have been designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of principles, techniques, and practices of effective public relations; project/time management ability; human relations ability and problem solving ability.

Candidates will be ranked on the eligible list based on the scores received on the Basic Supervisory Exam and Supplemental Questionnaire Evaluation. Candidates must achieve a passing score on all components of the selection procedures to be placed on the eligible list.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: CPE
Issued: November 19, 2018

Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-9251-091354

CPC/ME 415-575-9143

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



Powered by JobAps