9772-Community Development Specialist

Workforce Development Specialist

Recruitment #PBT-9772-091462


This is a Position Based Test conducted in accordance with Civil Service Rule 111A

The Workforce Development Division of the Office of Economic and Workforce Development coordinates the San Francisco Workforce Development System, which is a network of public, private and nonprofit service providers that serve San Francisco jobseekers and employers. OEWD strives to ensure that San Francisco has a qualified workforce that attracts, retains and expands industries, and enhances the quality of life in the City.

Towards that goal, the Workforce Development Division has adopted a sector approach to identify industries that realize strong career pathways for San Francisco jobseekers and prepare people for jobs within those sectors. This role will support two of those Sectors: Healthcare and Hospitality.

Under supervision, provides a variety of support in relation to workforce development including research, data analysis, reporting, workforce communication and program management assistance to the Workforce Division of the Office of Economic and Workforce Development’s Program Operations team and the healthcare sector portfolio. Assist in monitoring and evaluating workforce development programs, and performing related duties as required.

The essential functions include: supporting technical assistance efforts to program personnel; extracting, reviewing and analyzing monthly reports; attending on-site monitoring visits to assess effectiveness of projects and ensure program compliance; writing reports and maintaining administrative records; attending program-related meetings; conducting surveys and studies on workforce programs; developing related programming materials for presentation to workforce partners and stakeholders; preparing and reviewing contracts and other necessary documents; meeting with agencies and individuals; and working with confidential information.

Specific functions include (but not limited to) the following:

Program Development & Implementation
· Responsible for assistance in development and management of workforce development programs including the HealthCare Academy and related Occupational Skills Training programming in adherence to City’s local plan, sector strategy vision, department procurement process guidelines, funding regulations and stakeholder workforce needs.
· Coordinates with Senior Workforce Specialists on the development and coordination of healthcare sector workforce programming.
· Develops and assists in monitoring grantee performance plans to assure that program models effectively steer the development of successful workforce programming.
· Provides support for workforce program research including labor market data, workforce trends, best practices, etc.

Contract Monitoring, Evaluation, Technical Assistance and Capacity Building
· Assist in the coordination of monitoring and evaluating strategies, policies and operations of workforce programming to assure that grantees are in compliance of federal, state and local funding requirements and guidelines
· Prepares and reviews contracts and subcontracts for the disbursement of funds.
· Provides information, technical assistance, and sharing of best practices.
· Works with workforce partners and stakeholders to coordinate and streamline various phases of program implementation.
· Develops and supports the delivery of technical assistance and capacity building activities with workforce system stakeholders.

Data and Reporting
· Collects and analyzes qualitative and quantitative data through reporting systems.
· Prepare monthly, quarterly and ad-hoc program data and program performance analysis to present to for senior management, Workforce Investment Board members, workforce stakeholders and City Officials.
· Collects data and prepares a wide variety of reports, memoranda and correspondence.
· Conducts workforce program research and analysis of quantitative and qualitative information on workforce programs, services, and policies.

Administrative Support
Under the direction of the Program Operations Director, provide high-level administrative support to the Program Operations Team, including:
· Development and maintenance of Sector calendars, monthly reports and team work plan.
· Coordination of programmatic materials including flyers, website, and other communication
· Scheduling of team and provider meetings, program events and graduations, and stakeholder engagement events.

Minimum Qualifications

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

1. Possession of a baccalaureate degree from an accredited college or university AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice or elections related work; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND one (1) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice or elections related work; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration; OR

4.Possession of a Ph.D. or Juris Doctor degree from an accredited college or university.


Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice and/or elections related work may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Desired Experience and Skills

· Knowledge of San Francisco’s neighborhoods, local government, criminal justice system, social services infrastructure and workforce development.
· Hold excellent interpersonal, written and verbal communication skills. Extensive experience in writing clear and concise reports, newsletters, written memos, PowerPoint presentations, development of charts and graphs detailing programmatic outcomes.
· Experience in research and analysis of program models and evaluating outcomes
· Organized and experienced in balancing multiple priorities
· Experience working in a government and/or non-profit settings interacting with a variety of stakeholders, including community based organizations.
· Knowledge of Development and implementation strategies for workforce programs that serve disadvantaged populations.
· Knowledge of and direct work experience with federal, state and local funding including (but not limited to) Workforce Investment Opportunity Act, Community Development Block Grant, Department of Labor, General Fund dollars, etc. Understanding of the regulations associated with each of these funding streams.
· Knowledge and experience in supporting sector strategies and programming, specifically in the Healthcare sector a plus.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement

Select "Apply" and read and acknowledge the information

Select either "I am a New User" if you have not previously registered, or "I have Registered Previously"

Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Please upload a resume AND a cover letter as ONE attachment.  Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Anabel Simonelli-Kupelian by telephone at 415-554-6657, or by email at anabel.simonelli@sfgov.org.

Selection Plan

Behavior Consistency Supplemental Questionnaire Exam (Weight 100%)

Candidates who meet the minimum qualifications of this recruitment will be sent a Behavior Consistency Supplemental Questionnaire as part of the examination process. The Behavior Consistency Supplemental Questionnaire will be used to assess your knowledge, skill, and ability in job related areas.

Selection Procedures

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

The certification rule for the eligible list resulting from this examination will be rule of three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Position Based Testing: More information about position based testing can be obtained at: http://sfdhr.org/information-about-hiring-process#positionbasedtesting

Exam Type:  E, P or CPE
Issued:  12/13/2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-9772-091462
ECN/ AS-K / 415-554-6657


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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