9774 Senior Community Development Specialist I

Recruitment #PBT-9774-097773


9774 Senior Community Development Specialist I

Workforce Development - CityBuild Senior Employment Liaison


This is a Position Based Test conducted in accordance with Civil Service Commission Rule 111A.


About the Office of Economic and Workforce Development

The San Francisco Office of Economic and Workforce Development (OEWD) supports the City's ongoing economic vitality through key programs focused on neighborhood commercial corridors, workforce development, joint development projects, industry focused business recruitment and retention, small business assistance and international business development. Through the implementation of the Mayor’s Shared Prosperity Agenda, the Economic Strategy, the City’s Workforce Strategy, development projects, and other major initiatives, OEWD’s goal is to work continuously to make San Francisco an even better place to work and do business. 

The Workforce Development Division of the Office of Economic and Workforce Development (OEWD) serves San Francisco jobseekers and local employers. OEWD strives to ensure that San Francisco has a qualified workforce that attracts, retains and expands industries, and maximizes Senior Employment opportunities for local residents through comprehensive training initiatives and services to ensure that no community member is left behind when it comes to the chance to go to work and succeed.

CityBuild, an initiative under the Workforce Division is seeking a Senior Employment Liaison. CityBuild prepares San Franciscans for career opportunities in the construction industry through two distinct sets of training programs:

  • CityBuild Pre-Apprenticeship Construction Training Programs – Intensive hands-on programs that provide San Francisco residents with the foundational knowledge, skills, and support to enter careers in the construction trades and succeed as new apprentices. The nationally-recognized CityBuild Academy is the flagship of the CityBuild pre-apprenticeship network, which also includes tailored trainings based on particular needs of jobseekers, projects, and the construction industry based on the AFL-CIO Multi-Craft Core Curriculum (MC3).

  • Construction Administration Training Programs – Courses that prepare San Francisco residents for a career in Administration and Professional Services in the back-offices of Construction Industry employers.

CityBuild provides ongoing assistance to CityBuild graduates, local jobseekers, and construction employers through its Senior Employment Network Services program (ENS), which includes providing information on applicable local hiring policies and making referrals in partnership with local hiring halls to assist contractors with meeting their local hiring requirements.

Position Description (Senior Employment Liaison)

Under direction, the Senior Employment Liaison performs professional technical duties in the area of construction Senior Employment and training, which includes employer engagement-job development, trades skills assessment, project monitoring, program evaluation, and staff supervision as directed.

The Senior Employment Liaison position is challenging and often fast paced. Senior Employment Liaisons must be team oriented, but able to work independently and be innovative. This position’s success is built on the ability to build strong working relationships with job seekers, Citybuild trainees, labor representatives, and construction contractors, with the primary goal of providing meaningful Senior Employment opportunities for community members and exceptional customer service for employers.  Senior Employment Liaisons must understand all applicable local hiring policies and be able to effectively convey local hiring procedures one-on-one and in group settings.

The Senior Employment Liaison is charged with fulfilling the objectives and goals of CityBuild and the Office of Economic and Workforce Development. This position will work on highly visible construction projects covering the various Construction Workforce Policies including and not limited to the City’s First Source Hiring Program and the Mandatory Local Hire for Construction. The Senior Employment Liaison will need to have strong community relation skills and he/she will have to represent CityBuild at community meetings throughout the day and some evenings. This position is a senior role and will be responsible to lead a team of Employment Liaisons providing coordination of job placements, development of policies and procedures, and training team members.


The Senior Employment Liaison will be responsible for balancing multiple tasks which include routinely following CityBuild’s Employment Network Services process, managing relationships with construction contractors and labor representatives, and advising interested job seekers of potential opportunities on various construction projects. The senior position will also be providing leadership responsibilities to other Liaisons. The following are additional responsibilities:

Program Development, Implementation & Enhancement  

  • Develop and display a comprehensive understanding of the tasks and skills of the various construction trades; be familiar with the basic requirements of apprenticeship programs and a strong knowledge of the entrance parameters of local unions.
  • Act as a single point of accountability for specific projects and provide customer service as needed to promote healthy customer relationships.
  • Coordinate with CityBuild Compliance Team to perform the following tasks:

    • Conduct regular site visits of assigned construction projects, assess project progress and prepare site visit reports.
    • Attend pre-bid and pre-construction meetings as scheduled and make contractors aware of the Employment Network Services and other Citybuild services. 
    • Track and analyze assigned construction project’s local hiring status and make recommendations when necessary.

  • Develops and coordinates preparation of portfolio annual work and performance plans with knowledge of operating budgets and program funding streams.
  • Career advice and coach CityBuild trainees on their interest in various construction trades and matching them to their skills and abilities.
  • Consult and advise construction-hiring managers on overall hiring policies and goals, and collaborate with them to develop job request.
  • Lead in reviewing and rating workforce development proposals in CityBuild programming.
  • Work with employers to customize curriculum for entry-level, mid-level and incumbent worker trainings.
Data and Reporting

  • Utilize the City’s vendor for electronic certified payroll reporting system and other software application for jobseeker tracking tools.
  • Collects and evaluates qualitative and quantitative data through reporting systems.
  • Prepare monthly, quarterly and ad-hoc sector and program data and program performance analysis to present to for senior management, Workforce Investment Board members, sector stakeholders and City Officials. 
  • Assists in evaluating and recommending CityBuild’s strategies and vison with Department’s Strategic Initiative’s team.
  • Collects data and prepares a wide variety of reports, memoranda and correspondence.
  • Reviews and analyzes monthly reports submitted by various community groups, organizations and agencies to ensure contract compliance.

Employer, Stakeholder and Workforce System Engagement

  • Lead the coordination and implementation of workforce sector stakeholders (including employers, training providers, educators, public officials, community members, industry and labor representatives) to best connect local residents with sector employment.
  • Oversight of sector collateral and public messaging to assure that the public is aware of workforce sector services, programs and trainings. Coordinate with workforce system to assure that citywide job seekers can access sector services.
  • Establish and nourish relations with construction employers. Convene with employers through individualized and group meetings, focus groups, and round table discussions to provide information on sector initiatives and gage their workforce needs.
  • Create individualized recruitment plans with employer partners to help employers fill their workforce needs with sector candidates.
  • Spearhead effective engagement and outreach to diverse populations, including re-entry population, public housing residents and public aid recipients.  

Minimum Qualifications

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

1. Possession of a baccalaureate degree from an accredited college or university AND three (3) years of administrative/professional experience in community development, housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND two (2) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration; AND one (1) year of administrative/professional experience in community development, housing and /or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

4. Possession of a Juris Doctor degree from an accredited college or university AND one (1) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.

Special Conditions

Experience administering or overseeing workforce development programs that involve complex fiscal and programmatic rules and regulations, reporting and compliance as required by local, state and federal regulations.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification. 


Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

Desirable Qualifications

  • Knowledge of local hire policies and ability to analyze and interpret legal documents to create policies and procedures for implementation;
  • Proficiency in computer technologies including Microsoft Word, Excel, and PowerPoint, electronic certified payroll systems and other cloud based database systems;
  • Background in CityBuild management, project management or program management; and 

Understanding and knowledge of:

  • San Francisco’s workforce local hire policies and other governmental legislations to provide employment opportunities to economically disadvantaged San Francisco residents
  • Federal, State and local laws and workforce programs as they apply to construction and professional services
  • Principles and practices of community development programs and local governmental structure
  • Various trades, tasks and skill requirements and entrance requirements
  • Knowledge and experience with workforce development principles and practice.
  • Hold excellent interpersonal, written and verbal communication skills. Extensive experience in writing clear and concise reports, requests for proposals, policies and procedures, newsletters, written memos and directives to a wide range of audience.
  • Demonstrated ability to develop and manage multiple relations with multiple stakeholders including: community-based organizations, local officials, employers, labor, industry associations and others.
  • Experience working in a government and/or non-profit settings interacting with the development and implementation of workforce programs that serve disadvantaged populations.
  • Knowledge of San Francisco’s neighborhoods, local government, criminal justice system, workforce development, and social services infrastructures.
  • Knowledge of and direct work experience with federal, state and local funding including (but not limited to) Workforce Investment Act, Community Development Block Grant, Department of Labor, General Fund dollars, etc. Understanding of the regulations associated with each of these funding streams.
  • Knowledge and experience developing and implementing sector strategies and programming, specifically in the Construction sector.
  • Knowledge of national and local sector models that are innovative; implement best practices that serve Construction industry needs as well as those of local job seekers.


Abilities and skills to:

  • Work effectively with a variety of stakeholders, including City department heads, union representatives, general contractors, community advocates and City staff
  • Interpret Federal, State and local policies and incorporate relevant requirements into existing local workforce policies
  • Analyze policy and perform statistical analysis to develop recommendations or to compile comprehensive reports
  • Write clear and concise reports, recommendations and correspondences on behalf of OEWD
  • Negotiate solutions based on existing policies, data and protocol
  • Utilize effective written and verbal communication skills in preparing memoranda and narrative reports, making formal presentations and facilitating large and small groups
  • Maintain and manage project information to allow for immediate access and reference
  • Manage time and workload appropriately


License or Certificate:

Successful candidates should possess or obtain a valid California driver license.


Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted. 


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Please upload a Resume AND a Cover Letter as ONE attachment.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kristen Erbst, by telephone at 415-701-4875, or by email at kristen.erbst@sfgov.org.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Behavioral Consistency Questionnaire Exam (Weight: 100%):

Qualifying candidates will be required to respond to essay-style questions on a Behavioral Consistency Questionnaire Exam in the time frame indicated, and submit their answers as directed. Only qualifying candidates will be emailed specific information about the Behavioral Consistency Questionnaire Exam at a later time.

The questions contained in the Behavioral Consistency Questionnaire Exam have been designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: thorough knowledge of the principles and practices of community development programs; Federal, State and local laws as the apply to such programs; and local government structure; abilities and skills to work with neighborhood organizations and to perform some statistical analysis; ability to apply principles to define problems, collect data, establish facts and draw valid conclusions; write clear and concise reports, recommendations and correspondence; ability and skills to deal tactfully and effectively with representatives of governmental and community organizations; and speak effectively before individuals and groups.

The Behavioral Consistency Questionnaire Exam will be rated and scored. Candidates will be ranked on the eligible list based on the scores received on the Behavioral Consistency Questionnaire Exam. Candidates must achieve a passing score to be placed on the eligible list. Candidates will be placed on the Eligible List in rank order according to their final score. The department may administer additional position-specific selection procedures to make final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be (6) six months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

The certification rule for the eligible list resulting from this examination will be Rule of (10) Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures: 

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at http://www.sfdhr.org/index.aspx?page=20#senioritycredit.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

We Value Equal Employment Opportunity!
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. 


Exam Type: CPE
Issued: 12/6/2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-9774-097773
ECN / KE / 415.701.4875


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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