0922 Manager I - HSH Outreach Team Manager

HSH Outreach Team Manager

Recruitment #PEX-0922-903966


0922 Outreach Team Manager

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.

What You'll Be Doing
Under direction, this position manages HSH homeless outreach activities, a key component of the department’s response to street homelessness. The Outreach Manager supervises, trains, and evaluates HSH’s outreach staff to support a positive team environment. This position is part of HSH’s Leadership team and works closely with Directors and Managers to implement HSH’s strategic framework.

The Manager will oversee the day-to-day operations of the Homeless Outreach Team (HOT) and the Encampment Response Team, including clinical and case management services. The Manager shall work with other City departments involved in outreach, and agencies and programs that provide referrals and/or services to plan, coordinate outreach and ONE System Coordinated Entry intake, track program progress and manage capacity control of the teams. The Manager will provide the key point of coordination with the Manager of Shelters and Navigation Centers. The Manager will have significant and comprehensive oversight that includes fiscal monitoring, program compliance, and assisting and supporting subcontractors and city partners.

The position includes the following responsibilities:

• Plan, organize and manage day-to-day operations of HSH’s Outreach Services including supervising the team of Clinical and Program Supervisors.
• Provide leadership, coordination, and a primary point of contact for internal and external stakeholders regarding street outreach and case management.
• Supervise coordinated outreach work across the city in collaboration with multiple city departments and agencies.
• Participate in citywide policy and coordination efforts.
• Work collaboratively with other City departments on complex systems and program development.

Primary Duties and Responsibilities (other duties may be assigned):
The Outreach Manager is responsible for performing the following essential job functions:
• Coordinates the HSH implementation of all Outreach activities and provides oversight of ongoing Homelessness Response activities including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support the initiative.
• Develops and implements homelessness response services in the community for highly vulnerable people experiencing homelessness.
• Coordinates with HUD, State of California, and other funders to meet requirements, including preparation of reports and attendance at mandatory meetings.
• Provides direct oversight of Outreach services and contracts within HSH;
• Oversees population-specific interventions for adults, seniors, veterans, families with minor children, and transition-aged youth;
• Supports collaboration and information sharing between DPH, HSH, HSA, SFPD, DPW, and other departments, and the agencies or community groups with which they work;
• Develops and monitors Memoranda of Understanding (MOU) and contracts;
• Initiates plans and assignments for each effort;
• Plans overall operations and policies and coordinates activities, develops, and implements systems to be used;
• Assesses and re-assesses program efforts, efficiencies, and effectiveness, and determines goals and priorities;
• Monitors training quality and technical assistance needs; and
• Implements and documents new procedures within Homelessness Response Services.
• Coordinates budget preparation; prepares reports, memoranda, and correspondence; and maintains statistical records.
• Manages the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs.
• Oversee the staffing for outreach operations for HSH.

Supervisorial Responsibilities: This position will oversee program supervisors, clinical supervisors, and program and administrative staff.

The position is Permanent-Exempt (PEX) and limited to 3 years. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered "at will" and serve at the discretion of the Appointing Officer. The incumbent will need to be successful in a permanent recruitment process to obtain permanent civil service status.

Minimum Qualifications

Minimum Qualifications
Applicants must meet the minimum qualification requirement by the final filing deadline.

1. Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in Social Work, Public Health, Public Administration, Business Administration, or other closely related field or a closely related field; AND

2. Four (4) years of professional experience in program management and administration, of which at least two (2) years of the qualifying experience is in the management of outreach, case management, and/or emergency service programs related to the homeless population.

Additional experience as described above may be substituted for up to two (2) years for the required degree on a year-for-year basis. Thirty (30) semester units/ forty-five (45) quarter units equal one (1) year of experience.

Possession of a Master’s degree from an accredited college or university in Social Work, Public Policy, or similar may substitute for one (1) year of the required experience.

Final candidates will required to submit verification of qualifying education and experience. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Desired Qualifications:
• Advanced degree and/or clinical certification in social work, public health, or MFT.
• 2 or more years of program management experience in the field of Homelessness and Supportive Housing.
• 2 or more years of Federal or State grant management experience preferred, including budgeting and monitoring responsibilities.
• Working knowledge of program planning and evaluation techniques; budget and grant preparation and administration.
• Ability and Skill to supervise; communicate effectively orally and in writing; establish and maintain a variety of working relationships; use computers/computer systems; perform and prioritize multiple tasks.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement
Select “Apply” and read and acknowledge the information
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions the application process, please contact Shannon Nishimura-Chiu, Principal HR Analyst, at Shannon.Nishimura@sfgov.org.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications

The selection process will include an evaluation of applications and an assessment of candidates' relative job-related knowledge, skills and abilities. Only those applicants most closely meeting the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, you may be contacted after the filing deadline if your skills and experiences are a strong match for the position.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: 1/9/20
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0922-903966


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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