0923 Manager II - Rehabilitation Programs Manager

Recruitment #PEX-0923-098903



Receipt of applications may close at anytime, but not before October 28, 2019 by 5:00 PM.

Applicants are encouraged to submit their application immediately.

Appointment Type:  This permanent exempt position is excluded by the Charter from the competitive Civil Service examination process and is considered “at will” and shall serve at the discretion of the Appointing Officer. 


Mission Statement:

The San Francisco Sheriff’s Department works with the public, criminal justice and community stakeholders to safeguard the lives, rights and property of all people we serve. We strive to complete our mission in a manner that maintains the trust and confidence of the people of San Francisco.


About the Department:

The San Francisco Sheriff’s Department is led by elected Sheriff Vicki Hennessy. The San Francisco Sheriff’s Department serves the people of San Francisco by administering the county jails as well as alternatives to incarceration, providing general law enforcement and patrol operations, providing security for the Superior Court and high-profile public buildings and performing civil court orders.  The Sheriff’s Department employs approximately 860 sworn staff and 187 non-sworn employees. For more information on the San Francisco Sheriff’s Department, visit: http://sfsheriff.com/


Position Description:

Under administrative direction of the Director of Programs of the San Francisco Sheriff’s Department, the Rehabilitation Programs Manager will be responsible for the day-to- day supervision of in-custody and post-release rehabilitation services programs employees and contractors; coordinates and oversees the in-custody and post release rehabilitation services programs as well as develops metrics for programs and reports consistencies.  The administrative oversight includes coordinating, overseeing, planning, monitoring, evaluating and supervising the work and activities of in-custody and post-release rehabilitation services programs, personnel and its operations.  These programs are conducted in three housing jails as well as multiple out-of-custody facilities.


Example of essential duties for this position include, but are not limited to the following:

  1. Responsible for the day-to-day supervision of in-custody and post-release services programs employees and contractors.


  1. Oversees and coordinates in-custody and post release rehabilitation services programs including religious services and operational activities, supervises, trains and evaluates the activities of personnel and/or coordinates and monitors the work of employees and contractors working for the department.


  1. Develops metrics for in-custody and post-release rehabilitation services programs and reports consistencies.


  1. Coordinates discharge planning activities.


  1. Researches and evaluates evidence based practices and analyzes appropriate data to develop and/or modify existing in-custody and post-release rehabilitation services programs.


  1. Develops and recommends policies and procedures affecting service delivery to the Director of Programs and executive command. Implements and evaluate short-and long-term goals, responsibilities, policies and procedures for the unit.


  1. Ensures robust, effective and coordinated in-custody programming and effective linkage to SFSD community programs sites.


  1. Ensures a concrete and measurable impact on clients and the community.


  1. Actively promotes good relationships between subordinate staff, custody operating sworn employees, department staff, contract service providers and Five Keys School employees.


  1. Oversees scheduling and program staffing protocols for all activities and events held at the multiple sites.


  1. Oversees the recruitment, training and professional development of in-custody and post-release rehabilitation services program employees.


  1. Develops budget enhancement requests to improve and enhance in custody programming and provides detailed justification and persuasive arguments for proposals or initiatives to expand in-custody and post-release rehabilitation services programming. 


  1. Monitors budget preparation, expenditures and financial reporting for assigned in-custody rehabilitation services programs and provides the Director of Programs with forecasts of service levels and necessary resource allocations as well as contract compliance.


  1. Develops and administers all Request for Proposals (RFP) for in-custody and post-release rehabilitation services programming.


  1. Participates in the administration, development and oversight of all aspects of fundraising including grant writing and reporting for Programs and cultivates private-sector and foundation relationships to support the SFSD mission, vision and values.


  1. Develops proposals for state and federal grants to fund various rehabilitation program services and analyzes reporting data related to such grants. 


  1. Manages the development and implementation of new and up to date, useful and innovative vocational, religious and educational programs geared towards diverse inmate population. This includes revising operational policies and procedures to ensure the efficient operation of assigned programs, evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures of the assigned programs.


  1. Communicates orally and in writing with departmental directors, executive command, employees, City and outside agency representatives, contractors, or the general public.


  1. Develops strong relationships with community-based contractors and creates a safe space for community dialogue along with the Rehabilitation Services Coordinators.


  1. Prepares written memos, letters, complex reports, performance appraisals, and develop spreadsheets, presentation tools, policy and procedure manuals, agenda and minutes, and conducts meetings as needed.


  1. Evaluates staff performance by planning, assigning, monitoring and evaluating work; responsible for the development of subordinates through training and coaching.  Makes recommendations for additional training and/or discipline as appropriate.


  1. Analyzes and reports on the efficacy of SFSD programs and provides presentations on re-entry strategies.


  1. Provides administration of Milestones data and oversight of inmate application process.


  1. Administers payroll functions including but limited to posting and approval of overtime, scheduling, maintenance of attendance records and transmission of payroll data.


  1. Performs related duties as assigned. 

Division:  Administration and Programs 

Section/Unit:  Programs, In-custody and post-release rehabilitation services programs 

Nature of Work: This position requires incumbent to travel to various county jail sites and may require evening and weekend work to observe programming or attend special events.  May also require attendance/travel to out of county workshops, seminars or presentations.

Minimum Qualifications

  1. Possession of a bachelor’s degree from an accredited college or university; AND
  2. Five (5) years of full-time equivalent professional experience in public, non-profit, philanthropic or private sector in the areas of project management, program development, grant (writing/administration), and contract administration; AND
  3. Possession of a valid Driver’s License


SUBSTITUTION: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to TWO (2) years, (30 semester/45quarter units equal to one year).


Desired Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process.

  • Two (2) years or more of direct supervisory experience
  • Proven track record in managing administrative operations in another organization of similar size and complexity
  • Knowledge of and previous experience providing services to communities impacted by justice system involvement
  • Ability to lead a team that supports the unit’s operations
  • Strong organizational skills
  • Flexibility in managing a fast-paced environment with changes in goals, priorities, and activities
  • Confidence when working with alongside other senior managers and executive team
  • Ability to achieve and maintain access to California Law Enforcement Telecommunications Systems (CLETS) and Criminal Justice Information Systems (CJIS) data certification as required by the Department of Justice (DOJ).


**Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

  • Click and select 0923 Manager II (PEX-0923-098903)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen.

To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on the screen
  • To submit a cover letter, please send a copy to amy.woo@sfgov.org via email. 


If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to (415) 554-7050, ATTN: 0923 Manager II (PEX-0923-098903). A résumé will not be accepted in lieu of completing the online application.


Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.

If you are having difficulty submitting your application online, please contact us at (415) 554-4012 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. – 4:30 p.m. Monday through Friday or by email at amy.woo@sfgov.org



Applicants may be required to submit verification of qualifying experience, training, and driver license at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed to advance through all the steps in the selection process. 


Supervisory Test Battery: (Informational purposes only)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325


A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-4012 or, if hearing impaired at (415) 554-7889 (TTY) or in writing to the San Francisco Sheriff’s Department, Personnel Unit, Room 456, City Hall, 1 Dr. Carlton B. Goodlett Place, San Francisco, CA 94102 (specify Class 0923 Manager II). 


Background Investigation:  Prior to employment with the San Francisco Sheriff’s Department, a thorough background investigation will be conducted to determine the candidate’s suitability for employment. The investigation may include, but not be limited to: criminal history records, driving records, drug/alcohol screening, and other related employment and personal history records. Reasons for rejection may include use of controlled substances and alcohol, felony conviction, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision, inability to follow rules and regulations or other relevant factors. Candidates must clear Department of Justice and Federal Bureau of Investigation fingerprinting.  This include meeting Department of Justice requirement standards to access and maintain access to California Law Enforcement Telecommunications Systems (CLETS) and Criminal Justice Information Systems (CJIS) data.  Criminal records will be carefully reviewed; candidates who do not report their complete criminal records on their applications will be disqualified. Applicants will be fingerprinted.


Conviction History

As a finalist, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at (415) 554-4012 immediately to inform them of the change. Failure to do so may result in the loss of eligibility. 


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. 


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor. 


Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned. 


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities.


Recruitment Type:  Permanent Exempt

Issued:  October 11, 2019

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: PEX-0923-098903

SHF/AW (415) 554-4012


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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