0931 Manager III, HSOC Manager

Recruitment #PEX-0931-099864


Applicants are encouraged to apply immediately as this recruitment may close at any time but no sooner than 5 PM on October 16, 2019.

Appointment Type:

This is a Permanent Exempt appointment not to exceed three (3) years. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered “at will” and serve at the discretion of the Appointing Officer.


Department Overview:

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/.


Position Description:

The City launched the Healthy Streets Operation Center (HSOC) in the City’s Emergency Operations Center (EOC) on January 16, 2018 to coordinate the City’s response both to homeless encampments and to behaviors that impact quality of life, such as public drug use. Highlighted as a top priority initiative by Mayor Breed, the mission of HSOC is to provide a coordinated City response to unsheltered persons experiencing homelessness, individuals struggling with behavioral health issues, cleanliness, and related public safety issues to ensure San Francisco’s streets are healthy for everyone.


Under general direction, the HSOC Manager will direct day to day HSOC operations which includes a multi-departmental and multi-disciplinary team that includes representatives from 14 different City Departments.  The Manager will ensure the HSOC Policy Group’s goals and objectives are met and represent HSOC in public meetings. The HSOC Manager is responsible for managing and enhancing the HSOC Program in collaboration with management and staff from all City Departments contributing to HSOC. This position will be required to exercise unique, innovative, and complex planning strategies to coordinate efforts citywide and encompass the functionality of multiple organizational units.


The essential functions of this position include:


  • Oversees HSOC Unified Command to manage and implement the goals and objectives of HSOC Policy Group
  • Facilitates weekly HSOC planning and operations meetings and ensure tasks are completed
  • Attends the bi-monthly HSOC Policy Group and Principals Meetings and report out on HSOC activities.
  • Reviews best practices and public policy issues relating to homelessness; recommends, develops, and implements policies and procedures at HSOC related to these practices
  • Represents HSOC in public meetings, hearings, and community events
  • Collaborates with and provides information and advice to City and County of San Francisco (CCSF) departmental personnel, governmental representatives, public safety agencies, community groups, organizations, and the public regarding HSOC Operations
  • Manages HSOC Public Information Officer (or directs relevant Department staff who fill PIO responsibilities) and reviews talking points and media inquiries
  • Coordinates services to ensure efficient and effective management of the City’s HSOC response for planned events in the City
  • Assesses, analyzes, and implements opportunities for improvement including budget recommendations
  • Negotiates and resolves difficult and complex issues and problems
  • Performs other related duties as assigned


Minimum Qualifications

Possession of a Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, Public Policy, Economics, Finance or a related field; AND

Five (5) years of progressively increasing experience in emergency management, facilitating interdepartmental coordination, and/or local government policy development. 

Qualifying experience must include at least three (3) years supervising professionals.

Possession of a Master’s degree from an accredited college or university in Business Administration, Economics, Public Policy, Finance or a related field may be substituted for up to one (1) year of the required experience (but may not be a substitute for the required supervisory experience).

Additional qualifying work experience as described above may be substituted for the required education up to two years (30 semester units/45 quarter units equal one year).

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.


  • Knowledge of principles and practices of policy analysis and development at the Federal, State and local levels is highly desired.
  • Familiarity with emergency operations center management and/or public safety operations.
  • Knowledge of best practices, public policy, and existing programs related to homelessness and/or behavioral health services.
  • Completion of United States Department of Homeland Security, FEMA, Emergency Management Institute Courses: IS 100.b, IS 200.b, IS 700, IS 800 or equivalent.  These courses can be found online at https://training.fema.gov/nims/.
  • Experience in municipal public policy.
  • Excellent presentation and written communication skills.
  • Excellent data and statistical analysis skills.    


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 


One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


·      Select the desired job announcement

·      Select “Apply” and read and acknowledge the information

·      Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·      Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification, or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kacie Kesler, by telephone at (415) 558-3859, or by email at kacie.kesler@sfgov.org.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be considered to determine whether you meet the minimum qualifications.


Selection Procedures

Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants whose qualifications most closely meet the Department's needs will be invited to participate in the interview selection process.   Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request:
Applicants with disabilities requiring reasonable accommodation can find information on requesting a reasonable accommodation at

Copies of Application Documents:
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Information regarding copies of applicant documents can be found at http://sfdhr.org/information-about-hiring-process#copies.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Information regarding Right to Work can be found at http://sfdhr.org/information-about-hiring-process#identification.


Additional Information:
General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at http://www.sfdhr.org/index.aspx?page=20 or hard copy at One South Van Ness Avenue, 4th Floor.


Terms of Announcement:  
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

Issued: 10/03/2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: PEX-0931-
DEM / KK / (415) 558-3859


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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