0941 Manager VI - ZSFG Chief of Performance Excellence

Recruitment #PEX-0941-071597




Applicants are encouraged to file immediately as this recruitment may close at any time, but no earlier than April 4, 2017

April 5, 2017:  Revised Minimum Qualifications

May 17, 2017:  Reissued announcement, previous applicants need not reapply 




APPOINTMENT TYPE:  Permanent Exempt.  In accordance with San Francisco Charter Section 10.104, exempt employees serve at the pleasure of the appointing authority.    

Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), owned and operated by the City and County of San Francisco’s Department of Public Health, is part of a city-wide integrated health care system, providing primary, specialty, and hospital care for vulnerable populations.  ZSFG is an essential part of San Francisco's health care system serving some 100,000 patients each year and providing 20% of the city's inpatient care.  Recognized as one of the nation's top hospitals and San Francisco’s only Level I Trauma Center, ZSFG serves the community with a full complement of inpatient, outpatient, emergency, diagnostic and psychiatric services for adults and children 24-hours a day.    

Since 2013, ZSFG has been part of the San Francisco Health Network (SFHN), the City and County of San Francisco’s publicly funded, vertically integrated, safety net delivery system.  In addition to ZSFG, the SFHN includes a network of over 35 community-based primary care and behavioral health clinics; Laguna Honda Hospital and Rehabilitation Center, the largest public skilled nursing and rehabilitation facility in the country; jail health; maternal child health; and a range of programs targeting homeless patients.   

As both a comprehensive medical center and as the only Level 1 Trauma Center available for the over 1.5 million people living and working in San Francisco and northern San Mateo Counties, ZSFG plays a critical role in the SFHN.  ZSFG’s Emergency Department is a 24-hour service licensed by the State of California and fully accredited by the Joint Commission and the American College of Surgeons as a Comprehensive Service Level 1 department to provide emergency and trauma care.  

Partners in Health Through its long-standing affiliation with the University of California, San Francisco (UCSF) School of Medicine, ZSFG serves as a major teaching hospital for Medicine, Nursing, Pharmacy, and Dentistry.  UCSF provides faculty from all four schools to provide patient care services, conduct research, and teach at ZSFG.  The City and County of San Francisco (CCSF) pays UCSF for patient care services through an affiliation agreement.  

Approximately 1,900 UCSF physicians, specialty nurses, health care professionals, and other professionals work side-by-side with 4,300 CCSF employees at ZSFG. Each year, over 350 third or fourth year medical students, 900 residents, and 60 clinical fellows are trained at ZSFG.  32% of all UCSF residents’ training in 17 academic departments and 35% of all UCSF medical students’ clinical training are conducted at ZSFG. In addition, ZSFG provides approximately 200 clinical nursing placements at the Associate, Baccalaureate, and Masters level for students from UCSF, the California State University System, local community colleges, and Bay Area private universities and colleges each year.  

Position Description:
The ZSFG Kaizen Promotion Office (KPO) oversees the planning, development, and implementation of Lean operations and Lean transformations for the hospital.  Under policy direction of the ZSFG Chief Executive Officer (CEO), the 0941 Manager VI – Chief of Performance Excellence (CPE) oversees and manages the KPO department’s technical and behavioral activities as well as development strategies; sets organization-wide strategies in the implementation and maintenance of change management by coaching the KPO team to advise and train ZSFG department managers; develops leaders to implement and improve strategies that support sustained quality and process improvement; interfaces with other departmental leaders to ensure maximum alignment of resources for the entire organization, including knowledge management; and emulates the hospital’s core values:  joy in our work, thirst in our learning, and compassionate care.  

The 0941 Manager VI – CPE partners with DPH and SFHN executive leadership, to continuously improve and integrate training and development of the workforce at all levels in both the technical and behavioral realm.  The goal is to communicate regularly with executive-level management and build relationships internally and externally to achieve organizational targets.  By partnering with executive-level management, this position will drive and influence change at all levels of the organization.   

The 0941 Manager VI – CPE performs the following essential job functions:

  • Manages the KPO team, provides support, and ensures service delivery and capability building;
  • Provides leadership and guidance to the KPO department and service managers in the development of departmental strategic goals and priorities, operational and qualitative objectives, and policies and procedures that are congruous with the values, mission and strategic plan ZSFG and the Department of Public Health;
  • Provides the necessary vision and leadership to effectively lead and direct lean transformation hospital-wide by developing and achieving goals and objectives;
  • Functions as an expert in the transformation approach, provides thought leadership, applies and implements lean management principles hospital-wide by developing and deploying standards and methodologies to assure long term impact;
  • Provides direction, guidance, and administrative oversight to plan and develop activities, with other hospital department personnel, to promote a risk-aware culture and ensure efficient and effective risk and compliance management practices by adhering to required standards and processes;
  • Provides direction and guidance in the development and maintenance of service delivery standards, quality measures, productivity standards, customer satisfaction standards, and labor relations; monitors the performance of departments and their managers, and develops and initiates plans for improvement; and
  • Provides leadership by identifying and analyzing problems to guide implementation of appropriate action and evaluates the effectiveness of decisions; and
  • Serves on committees to assist in planning, formulating, and executing policies, procedures, and programs; participates in budgetary and quality assurance processes.  

The 0941 Manager VI – CPE performs other related duties as assigned/required.  

Compensation and Benefits:    
The annual salary range is $141,310 - $208,754.  A special approval process may be necessary to demonstrate recruitment and retention issues or exceptional skills.   

In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include:  medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.  


Minimum Qualifications

  1. Possession of a Bachelor’s degree from an accredited college or university;  AND
  2. Five (5) years (equivalent to 10,000 hours) of managerial experience (which must include supervisory) implementing performance improvement methodologies (e.g. lean transformation, lean principles, etc.).  

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Experience working in a regulatory healthcare environment  
  • Possession of a Master’s degree
  • Strong project management skills
  • Ability to work collaboratively, under pressure, with multiple stakeholders
  • Strong communication skills 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of required education typically must be a photocopy of the degree or transcript from an accredited college or university.  

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  City and County of San Francisco (CCSF) employees do not need to submit verification of their City employment, but must submit written verification of outside experience. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.     

Verification of required licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Yvette Gamble, by telephone at (415) 554-2911, or by email at yvette.gamble@sfdph.org

Selection Procedures

Supplemental Questionnaire: 
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process.  Applicant responses to the Supplemental Questionnaire will be used to assist in determining if you possess the minimum and desirable qualifications for the position.  

Departmental Selection Procedures:
The department may implement screening mechanisms in order to determine applicants’ qualifications for this position.  Only applicants most closely meeting the needs of the department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection process.   

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout duration of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.   

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.  

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination: 
Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test.  

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Issued:  March 21, 2017; Reissued:  May 17, 2017
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0941-071597
DPH/YG/(415) 554-2911  (#00802068, MCCP# 81-253)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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