0943 Manager VIII - Chief Information Officer, SFDPH

Recruitment #PEX-0943-088215





Applicants are encouraged to apply as soon as possible as this continuous announcement can close at any time.  Applications received by March 8, 2019 will receive first consideration.  

Department of Public Health
The San Francisco Department of Public Health (SFDPH) is the largest department within the City and County of San Francisco (City). With an annual operating budget of $2.2 billion, the SFDPH employs over 8,000 people, and contracts for more than $400 million in community-based services.  

The SFDPH is an integrated health department with two major Divisions to fulfill its mission of protecting and promoting the health of all San Franciscans:

  • The San Francisco Health Network (SFHN) includes top-rated hospitals, clinics and programs that provide medical, mental health, and substance abuse services to over 100,000 individuals. The SFHN includes Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), the only local Level 1 trauma center for San Francisco, and Laguna Honda Hospital and Rehabilitation Center (LHH), the largest public skilled nursing facility in the country; and
  • The Population Health Division (PHD), which earned public health accreditation in 2017, carries out traditional and mandatory public health functions such as: consumer safety activities; health promotion and prevention; inspection of food, alcohol, and cannabis businesses; promote improved air and water quality; promote pedestrian safety; HIV prevention, research, and surveillance; tuberculosis (TB) prevention and treatment; Emergency Medical Services; and analysis of community public health data.  

Central administrative functions, including finance, human resources, information technology, and policy and planning, support and promote integration between the SFDPH’s two Divisions.   The SFDPH is committed to providing quality health care and public health services to all San Franciscans, regardless of immigration or insurance status.  For more information, visit www.sfdph.org.  

Epic Electronic Health Record
The SFDPH is in the midst of a project that will shape the very way that we provide patient care - the implementation of our Epic Electronic Health Record (EHR).  The new, unified Epic EHR provides our staff with a better integrated tool to accomplish work, brings our entire network of care closer together, and allows us to provide better patient care, improve patient experience, and meet our True North goals.  The SFDPH Epic EHR goes live in August 2019.  

The Position
In service of San Francisco’s healthcare and public health system, the SFDPH seeks an experienced and mission-driven Chief Information Officer (CIO) to build on the Information Technology (IT) Department’s achievements and partner with SFDPH Leadership to ensure our clients, patients, and dedicated staff in care delivery and other public health functions have the right information everywhere, all the time, in the right place. The SFDPH CIO leads a team of more than 300 technology, service, and information experts who support ZSFG, LHH, primary, specialty, and behavioral health clinics, Jail Health, Maternal Child and Adolescent Care, Travel and Communicable Disease Clinics, Environmental Health Services, and the Population Health Division.  

Under policy direction from the San Francisco Director of Health, the CIO performs the following duties:

  • Executive Leadership: Leads the SFDPH IT Department; develops and recommends information technology policies and innovations for Director of Health and Health Commission approval; collaborates with the Director of Health, Health Commission, and the City's Department of Technology on strategies to implement information technology-related policies and initiatives that advance San Francisco’s Public Health goals.
  • Forward-thinking with Strong Implementation Skills: Annually updates the IT Department’s mission and vision to reflect the SFDPH’s business and service-oriented culture and mindset; leads the development of the IT Department’s strategy and roadmap, and ensures its integration with the SFDPH’s strategic planning process; ensures a consistent framework and governance structure.
  • Operational Responsibilities: Recruits, develops, and maintains a workforce to meet strategic priorities; provides leadership, coaching, and direction to the IT Department’s Leadership team and staff; promotes the IT Department’s training program with various community organizations; serves on enterprise planning and policy-making committees; and drives the development of enterprise technology standards, governance processes, and performance metrics to ensure consistent value delivery.
  • Collaborative Manager: Builds and maintains effective relationships with SFDPH and City executives, as well as business unit leaders; improves the IT Department’s capabilities by using a multitude of resources, both internally and externally; directs the development of an IT sourcing strategy; and provides executive oversight of strategic vendor and partner relationship management.
  • Administrative Excellence: Utilizes effective influencing and negotiation skills to find ways to partner across the SFDPH and the City to ensure cost-effective and creative shared solutions; responds with agility to changing business priorities; develops and controls the IT Department’s annual operating and capital expenditure budgets to ensure they are consistent with overall strategic objectives; and promotes continuous process improvement in coordination with the SFDPH Lean Kaizen promotion office.
  • Information Technology Excellence: Provides creative strategic direction which includes experimenting with new solutions to fulfill the digital business strategy; leads and ensures the effective operation of a robust cyber-security program and business continuity plan; and provides strategic direction and oversight for the design, development, operation, and support of IT systems and programs that include the management of enterprise architecture, applications, security and risk, infrastructure and operations, and service support to achieve desired ambitious positioning.  

The CIO performs other related duties as assigned/required.   

Minimum Qualifications

Education and Experience

  1. Possession of a Bachelor’s degree from an accredited college or university; AND
  2. Four (4) years (equivalent to 8,000 hours) of managerial information technology experience, including high-level financial/budgetary responsibility.  At least two (2) years of the qualifying managerial experience must be in a healthcare setting.  NOTE:  All qualifying experience must include supervising employees.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.  One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Undergraduate or graduate degree in public health, information technology, business, engineering, or a related field.
  • Ten (10) years of leadership and progressive management experience within a healthcare information technology structure.
  • Information technology leadership experience in government healthcare delivery systems.
  • Two (2) or more years of proven experience with an Epic install and/or support.
  • Two (2) or more years of experience as a healthcare CIO.
  • Demonstrated experience with implementing Lean or process improvement within a healthcare information technology framework.
  • Experience in labor relations and working with union employees.
  • Proven experience presenting to the equivalent of board level and multi-agency peers.
  • Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: More Information about ZSFG.  

Appointment Type
Permanent Exempt.  In accordance with San Francisco Charter Section 10.104, exempt employees serve at the discretion of the appointing authority.  

Compensation and Benefits
The normal annual salary range for the SFDPH CIO is $181,714 - $231,868.  Appointments above this range may be considered for a top candidate and require a special approval process.  For additional information about the City's benefits package, please visit:  Municipal Executives' Association Benefit Summary  

Other outstanding benefits offered with this position include:

  • Medical, Dental, and Life Insurance; Long-term Disability Plan; Flexible Spending Accounts;
  • Municipal Executives Flexible Credits Defined Retirement Plan;
  • Deferred Compensation; and Social Security;
  • Paid Management Training Program; Wellness Program;
  • Vacation/Holiday/Sick Time; and Administrative Leave  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456  

Note:  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

Verification of required education typically must be a photocopy of the degree or transcript from an accredited college or university.  

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  City and County of San Francisco employees do not need to submit verification of their City employment, but must submit written verification of outside experience. City employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.     

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Yvette Gamble, by telephone at (415) 554-2911 or by email at yvette.gamble@sfdph.org.

Selection Procedures

Departmental Selection Procedures
The department may implement screening mechanisms in order to assess applicants’ qualifications for this position.  Only applicants most closely meeting the needs of the department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection process. 


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Statement on Equity, Diversity, and Inclusion:
At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout duration of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.   

Note on Electronic Health Record (EHR):
The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.  

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.  

Medical Examination: 
Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Issued: February 15, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0943-088215
DPH/YG/(415) 554-2911  (MCCP#  081-210, #01122741)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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