0953 Deputy Director III - Audits Division Director

Recruitment #PEX-0953-100795


PLEASE NOTE: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 

Office of the Controller
0953 Audits Division Director City Services Auditor   
APPOINTMENT TYPE:  Permanent Exempt. In accordance with San Francisco Charter Section 10.104, exempt employees serve at the pleasure of the appointing authority.   

The mission statement of the Office of the Controller is, “To ensure the City’s financial integrity and promote efficient, effective and accountable government.” Our vision is “to be a model for good government and to make the City a better place.”   

The City Services Auditor has actively and successfully assisted the Controller in fulfilling its mission statement through providing best in class audit services that assist City leadership in making strategic decisions that have helped improve the efficiency and effectiveness of government services as well as help ensure financial integrity and compliance including whistleblower investigations that uncover and respond to allegations of waste, fraud and abuse of city resources. In recent years, the Audits Division has:

  • Received national awards from the Association of Local Government Auditors recognizing the quality of the division’s audit reports and the degree to which they have helped improve city programs and services.
  • Passed (without deficiencies) three consecutive triennial peer reviews, which are required by generally accepted government auditing standards.
  • Issued hundreds of audit recommendations, with an average citywide recommendation implementation rate of over 90 percent.
  • Developed and successfully implemented mission-critical audit programs, including those related to citywide public integrity, construction and capital programs, IT and cybersecurity auditing, and various citywide key business processes.
  • Successfully managed a highly-regarded Whistleblower Program that now receives, investigates, and/or refers over 500 reports per year, and, on an average, sustains about 36 percent of them.
The City and County has a $13 billion budget of which two-tenths of one-percent is annually legislatively mandated to the City Services Auditor.   

The City’s 1996 Charter designates the Controller as the chief accounting officer and auditor for the City and County. To fulfill this role as the City Auditor, the Controller designates this audit authority to the Director of City Services Auditor and together they fulfill these legislative mandates by:   

  • Reporting on the level and effectiveness of San Francisco's public services and comparison of the City to other public agencies; 
  • Conducting financial and performance audits of City departments, contractors, and functions; 
  • Running public integrity tip and whistleblower complaints hotlines and websites and investigate reports of waste, fraud and abuse of City resources; and 
  • Ensuring the financial integrity and improving the overall performance and efficiency of City government.   
To view more about the Controller’s Office and the legislative mandate, go to https://sfcontroller.org/    

The Position  

The City Services Audit Director is seeking to fill a Division Director position with an individual who is a strategic leader, a consensus builder, and an integrator of people and processes. This individual must have excellent interpersonal skill and the ability to facilitate complex issue resolution across multiple systems and functional groups. This individual must be passionate about seeking creative approaches that facilitate an organizational culture that inspires, motivates, and engenders trust and organizational commitment and high productivity. This individual will be skilled at building effective citywide partnerships and bring together disparate drivers, constraints, and personalities in a highly collaborative manner to successfully develop and implement an emergency management cost recovery program, enterprise risk management program, and information technology/cyber security audit program, while balancing the need for the organization to develop innovative approaches to perform data analytics in a manner that facilitates meaningful audit outcomes. This position will strategically coordinate with the City’s Emergency Management Team, Controller’s Senior Staff, key City departments, financial managers and other staff regarding citywide cost recovery development, implementation, management, preparedness, response and recovery efforts. The position is responsible to partner with the Emergency Management Team and other stakeholders citywide to plan, develop, train, and coordinate disaster response and recovery activities with an emphasis on Federal and State cost recovery management.   

The Division Director will lead the development and facilitation of the Enterprise Risk Management (ERM) best practices and audit program. This individual will champion the establishment of the ERM framework within city departments in consultative manner, facilitate workshops, coach the organization on risk and control and promote the development of a common language. The Division Director will analyze the outcomes of the ERM and incorporate the results into the City Services Auditor annual workplan to adequately ensure a risk-based audit program.   

The Division Director will drive the development and integration of the Information Technology/Cyber Security Audit program to ensure citywide virtual resilience, in alignment with the Committee of Sponsoring Organizations of the Treadway Commission, Federal Information Security Management Act, the National Institute of Standards and Training (NIST) cybersecurity framework and other leading information technology standards. This individual will work collaboratively with the San Francisco’s Committee on Information Technology and the Citywide Information Security Officer to develop monitoring tools, recommendations, and perform independent assessments of the city’s information technology security program.   

The Division Director will assist the Controller with carrying out the vision to continue to develop a highly cohesive, high functioning, high trust organization. This includes fostering a culture of continuous improvement, significant achievement, accountability, innovation, team workforce strategy, strategic planning, and day-to-day operations of a complex organization.

Minimum Qualifications

Baccalaureate degree from an accredited college or university with major course work in accounting, finance, business administration, public policy, public administration or a closely related field that provides appropriate analytic and management training; and

Six (6) years of managerial experience within the field of auditing including experience using generally accepted government auditing standards. All qualifying experience must include supervising employees.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vicente Centeno, by telephone at 415-554-7506, or by email at Vicente.centeno@sfgov.org.


Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Applicants will be required to submit verification of qualifying education and expe
rience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Management Test Battery:
Final candidate(s) will be invited to take the Management Test Battery (MTB). The exam results will be for departmental informational purposes only.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Issued: 4/6/2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: 100795
CON/ VC/ 415-554-7506


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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